Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! π
Builder Interface
Supported Browsers
Guidelines π 5 best practices for chatbot design in Landbot π€
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Default Output Explained
Welcome Message
How to open new a URL in another tab (window)
How to set up Multiple Choice questions
Chat with humans
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty url params) (v3)
Flow operations
Global Keywords π
Keyword Jump
Keyword Options π Assign keywords to buttons (WhatsApp and Facebook)
Jump To block
Persistent Menu
Formulas block
Get started with the Formulas block
Formulas - Comparison
Formulas Blocks Dashboard
Formulas - Array
Formulas - Date
Formulas - Object
Formulas - Logical
Formulas - Math
Formulas - Regex
Formulas - String
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Bricks
Create Bricks
Brick Workarounds
Bricks Workarounds (ready to use)
How to link your Calendly account and prepare your agenda
Age Calculator Brick Workaround
Get a timestamp according to a defined TimeZone
Simple cart v0.2
How to extract data with Google Maps API and Calculate Distances
How to set the flow according to Open/Closed Business Hours
How to avoid visitors selecting specific days of the week
Bot Settings
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Integrations with Landbot
ActiveCampaign
Airtable
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Automate.io
Calendly
Dialogflow
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
How to TEST your Http Request (Webhook block)
Webhook
Webhook Blocks Dashboard
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
Add a timestamp to a Google Spreadsheet
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
Hubspot
IFTTT
Integromat
How to upload a file to Google Drive using Integromat
Integromat Automation Integration
How to extract data from an external source with Integromat and use it in Landbot
Integrately
Nexmo
Mailchimp
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Webflow
Wordpress
Zendesk
Zapier
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ π³
Fair Use Policy
Account Settings
Privacy and Security
Landbot Channels - Whatsapp, Messenger and APIChat
WhatsApp integration
The Ultimate WhatsApp Guide π¬π§
Facebook Business Verification - Best Practices π¬π§
Parent Bot/Linked Bot (WhatsApp) π€
WhatsApp Testing Section π§ͺ
Opt-in, Templates and Campaigns
What is the Opt-in process? βοΈ
How to get Opt-ins (Subscribers) for your WhatsApp π
WhatsApp Opt In Template β
WhatsApp Campaigns π
HSM Templates for Whatsapp π¬
WhatsApp Bot Creation
Creating bots for WhatsApp π
How to preview WhatsApp and Messenger bots
Types of content you can use in WhatsApp πΌ
How to capture and use the first user's interaction (input) in Whatsapp/Messenger
How to direct a user through a different bot flow on their second visit (for WhatsApp/Messenger)
Unblock user of error message loop and redirect to restart bot
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots πΌ
How to Preview a Messenger bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
...βΆ, π, π― ways to analyze your data π
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
Embed Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
How to embed a pop bot with automatic load and button
How to trigger events and/or pass values from Landbot to the container site
How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
Design Customizations
Customizing the bubble/widget (Livechat & Popup)
How to use Google Fonts in Landbot
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
How to hide elements in the Bot design
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Get started guide for CSS Design in Landbot
CSS Customization Examples: "Back to School" Theme
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Minimalist" Theme
Landbot APIs
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Get Index Array selection Whatsapp
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to access keys and values, in object variables
How to redirect visitors to a URL (web only)
Workarounds & Codes
Proactive message on mobile
Different ways to format numbers with JS
How to not display Proactive Message to repeating Visitors
Random 4 digits Number
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Generate a URL that has variables from user answers
How to set up questions with a countdown
More Topics
Introducing a new Landbot Community π
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3! π¬
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discounts
Table of Contents
- All Categories
- Landbot Channels - Whatsapp, Messenger and APIChat
- WhatsApp integration
- 4: WhatsApp Business Section β
4: WhatsApp Business Section β
Updated
by Enrico
Intro
Are you wondering what is WhatsApp Business?
You can find it in Channels, by clicking in your Dashboard's left bar, on the Antenna logo.

If you don't have a WhatsApp Business, you'll see a request Early Access button, from which you can request the official WhatsApp integration directly to us! π€

By clicking on Request Early Access, you will speak briefly with a bot, then our team will revise your request and get in touch with you!
If after speaking with us your request has been approved and your official phone number activated, this is what you're going to see:

Each one of your Business number pages will be divided in 3 sections: My account, Get Opt-ins and Campaigns.
My account / General
If you click on the business number box, you will open the section of My Account / General:

Here you will see:
- The Name of your channel, which can be your phone number or the name under which your company is registered to use the Official WhatsApp API.
- Then you have the Linked Bot: you're able to choose which bot you want to connect to your official WhatsApp channel and change it any time you want.
- Finally you'll have the list of My Message Templates.
Message templates or HSM Templates are messages that you can pro-actively send to your subscribed users after 24 hours from their last contact.
Click on this link to learn more about HSM templates and how to use them!
Remember that these message templates need to be requested and approved. Click on request a new HSM to request them!

On the right side you have your channel's info:
- Activation. The date your brand was approved by WhatsApp.
- Linked number. Here's the full phone number + prefix.
- Total conversations. Unique users that had at least one interaction with your channel
- Total HSM sent. The total number of HSM templates sent from your channel
Get Opt-ins (Subscribers)
Fist thing you'll see will be an explanation about how to get subscribers in WhatsApp to be able to send them Template Messages.

By clicking on "Configure a new snippet" you can create and customize a Snippet to integrate into your website.
Wandering what is a Snippet and how to configure it? Read this article on How to Get Subscribers in WhatsApp
If you prefer, you can choose Go to the OPTIN BOT.
The Opt-in bot is a pre-made web bot, already set up to allow you to get subscribers for your channel.

Please keep in mind that you need to do some modifications and follow the instructions inside the bot, in order to make it function for your number.
You can also find it in our templates page:

You can find more info at this article!
Campaigns
It's the third section of your WhatsApp business.
Having Campaigns helps you track your conversation, segment your subscribed users, schedule and direct your pro-active messages the way that suits you the best.
If you don't have any active campaign, this is what you're going to see:
You can create a Campaign by clicking on the New Campaign button.

If you already have active campaigns, your page will look like this:
You'll see the full list of your campaigns with its name, launch date and metrics resume.

Here you have an article entirely dedicated to the Campaigns Section, you can't miss it!
Read this article dedicated to WhatsApp Testing channel to know how it works!