Send Transcript of Chat (MessageHooks & API) via email

Pau Sanchez Updated by Pau Sanchez

We might need to be informed of the conversation that our users had with our bot or one of our agents. To do so, we need to capture the different inputs from bot, user and agent, store it and send it via email at the right time.

In this article we will explain how to do it.

1. Builder

2. Set initial variable @transcript

3. Pipedream (login or create account)

4. Create Workflow

5. Create trigger

6. Create Node JS

7. Add code

8. Add API Token

9. Builder add email trigger

10. Test


How did we do?