How to notify (an agent) in Slack, when Human Takeover is requested

Pau Sanchez Updated by Pau Sanchez

The Human Takeover block has the possibility to notify you via email that a visitor has requested human assistance:

However, many of us find Slack more handy for such notifications. Here we will show how to do it.

  1. Two blocks before the Human Takeover is going to be placed, set up a Slack Notification (from the power ups section)

Here we are going to build a message, with a direct link to the chat section and to this specific visitor:

A bot visitor has requested human assistance, is waiting in for you on:

By using the default @id variable that Landbot offers you, the link will redirect to the chat.

Also, we will need to set up the Slack connection, to a a channel or a person (that can be an agent)

  1. After we set up a Send A Message, with a text that the visitor will see while waiting for the agent to takeover

  1. And finally our Human Takeover block

You will take the conversation from here!

How did we do?