How to notify (an agent) in Slack, when Human Takeover is requested
The Human Takeover block has the possibility to notify you via email that a visitor has requested human assistance:
However, many of us find Slack more handy for such notifications. Here we will show how to do it.
- Two blocks before the Human Takeover is going to be placed, set up a Slack Notification (from the power ups section)
Here we are going to build a message, with a direct link to the chat section and to this specific visitor:
A bot visitor has requested human assistance, is waiting in for you on: https://app.landbot.io/gui/chats/@id
By using the default @id variable that Landbot offers you, the link will redirect to the chat.
Also, we will need to set up the Slack connection, to a a channel or a person (that can be an agent)
- After we set up a Send A Message, with a text that the visitor will see while waiting for the agent to takeover
- And finally our Human Takeover block
You will take the conversation from here!