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Creating bots for WhatsApp πŸ™Œ

Rafaela Basso Updated by Rafaela Basso

Create a Messenger/WhatsApp bot

Click on Build a chatbot in the top-right corner of your dashboard:

Then on Start from scratch:

Then, you'll have the option to choose the channel you want to create the bot for: choose Messenger and WhatsApp.

You'll be redirected to the your New bot's builder.

Notice that, at this point, your new bot will have a logo of both Messenger and WhatsApp.

That's because we didn't link the bot to a channel yet.

You can keep it like this if you are taking your time to just build the bot.

But, if you want to run some tests in WhatsApp Playground, or put the bot in production on your official WhatsApp Business number, you need to link it to the corresponding channel.

Let's learn how to do it in the next steps!

You can link a WhatsApp Bot to a Playground Channel at any time from Channels > WhatsApp Testing (former Playground).

If you don't know how to create a Testing channel, you should read this article or watch this video!

Click on your Testing Channel, then click on Linked bot (dropdown menu), select the new WhatsApp bot and click on Link Bot > Confirm.

Notice that, if you go back to the dashboard, the bot's logo has changed to the WhatsApp logo.

⚠️ Keep in mind that, after you link a bot to a specific channel, you can't duplicate it for another channel.

So, if you want to use the same bot for your WhatsApp and Facebook, make sure you duplicate it when it's still "unliked" (WhatsApp and Facebook combined logos) ⚠️

If you have an official channel, you can also link a WhatsApp bot to it, at any time.

If you don't know how to request an official number, you should read this article!

Go to Channels > WhatsApp Business > and click on your official number.

Then, click on Linked bot (dropdown menu), select your new WhatsApp bot and click on Link Bot > Confirm.

Notice that, if you go back to the dashboard, the bot's logo has changed to the WhatsApp logo.

⚠️ Keep in mind that, after you link a bot to a specific channel, you can't duplicate it for another channel.

So, if you want to use the same bot for your WhatsApp and Facebook, make sure you duplicate it when it's still "unliked" (WhatsApp and Facebook combined logos) ⚠️

Build your bot

Please note that not all the features available in the bot bulder are supported by Whatsapp.

To confirm the compatibility of a feature, please check:

  1. Content Supported: Please check this article for a list of all the content supported by our Whatsapp integration.
  2. Feature compatibilty: Please make sure to check if the feature you intend to use is compatible with Whatsapp. Click on the article regarding that feature and check the subsection Whatsapp for further information.
    Please find the list of all builder blocks in this link.

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