Brand new interface. As we like to say, a GIF is worth a thousand words:
Multi-question block. This is probably one of the most exciting news. The multi-question block allows you to integrate more than one question type into the same chat bubble. In other words, the faster user experience you've ever seen in a conversational interface! And, of course, you can take the customization to a whole new level.
It comes with 16 new Design Templates ready to use.
New Design section with many more customizable options. No need to touch the code to change the border-radius of the buttons, the shape of the chat bubbles, the live chat icon and much more...
Customizable Proactive Messages based on conditions.
Improved Persistent Menu: when the menu consist of more than two items, it includes a hamburger menu with all the links.
Improved Question: Address block. Now you can add your own Google Maps API key to use Google’s auto-complete function. It works on all devices, including mobile.
Improved Human Takeover flow. When the conversation with the bot stops and a human agent comes in, it’s made crystal clear. As soon as the conversation is assigned, the user can start typing straight away. No need to wait for an agent to answer first.
Specific Block IDs for every single message. By activating this option in Settings > General, you’ll be able to visualize each Block ID in the Chrome Devs Tools. This is extremely useful if you want to use CSS or JS to customize single messages.
Mobile-optimized. We improved significantly the performance on mobile by reducing the animations to the minimum.
Total compatible for embedding in Web Views from Messenger, Facebook, or other social media.
No internet connection? Don’t worry, we got it covered. The bot notifies the loss of connection and provides a button to retry sending the last message. No need to refresh the page.