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WhatsApp Channels - Testing and Official Integration

Dilyara Updated by Dilyara

It is possible to test your WhatsApp bot in the WhatsApp testing Channel, before having your brand and number approved.

WhatsApp Testing Channel

WhatsApp Testing Channel (former Playground) allows you to experience what the official API integration feels like from the final user perspective.

The Whatsapp Testing channels work in one direction only, which means only the phone number you connect to it will be able to send and receive messages from the Testing channel.

Add a Whatsapp Testing channel to your account

To add a WhatsApp Testing channel to your account:

  • Click on Channels and then on WhatsApp Testing.
  • Click on Try it for free or, if you had already created one, click on Add new testing number:

  • Give the channel a name you'll use to identify this Channel in other sections of your account.

  • Select your country from the dropdown, then add the phone number without the country code under the "tester's number" field.

When you click on Confirm, by default, a playground bot will be assigned to the channel, and if you've already built your own bot, you can link it.

You can also choose to create a new bot from scratch and have it connected to his Whatsapp Channel.

Once the WhatsApp Testing Channel is created, you can find it in your dashboard (home), by searching by its name on the top search bar.

After you link a Hybrid bot (Whatsapp/Messenger) to a specific channel, you can't reuse it for another channel.

If you want to use the same bot for your WhatsApp and Facebook, make sure you duplicate it when it's still "unlinked" (WhatsApp and Facebook combined logos) or use this workaround to reuse bots in a different channel.

Test your Whatsapp bot on your phone

After you build the bot (or if you chose a bot already built) and you have it linked to your WhatsApp testing channel, you'll be able to test it on your own phone, to get a feel of what an official WhatsApp integration feels like, as if you were the end-user.

To activate your WhatsApp Testing channel, you just need to go back to the WhatsApp testing channel you just created and at the bottom you will see two options:

  • Scanning the QR code
  • Clicking the WhatsApp web button
  1. By scanning the QR code it will redirect you to WhatsApp with the predefined number (+34 632 096 008) that you will need to send a message to in order to test your bot:

  1. By clicking on the WhatsApp web button it will redirect you to WhatsApp web with the predefined number (+34 632 096 008) that you will need to send a message to in order to test your bot:

IMPORTANT: You can only have 1 WhatsApp Testing channel per phone number.

If you already have a Whatsapp Testing channel connected to your number into a different account, you won't be able to create a second one, and you'll see a message saying that "this number already exists"!

If you want to use the same number again, please first delete the channel where it's already linked.

Contact our team in case it's not possible for you to access and delete the previous WhatsApp Testing channel.

Whatsapp Official Integration (Whatsapp Pro and Business)

If you already have the Official Whatsapp Business or Pro integration, you can easily put in production the same bot (or a copy) you have tested in the Whatsapp Testing Section.

By doing that, the bot will be active in your number, so anyone could access it - and not only your own number, as it happens in the Whatsapp Testing section.

To do that, please:

  1. Go to Channels > WhatsApp Business > click on your business number.
  2. In the section My account you'll see the drop-down menu Linked bot.

That's all you need to have your bot linked to your official channel! πŸš€

After you link a Hybrid bot (Whatsapp/Messenger) to a specific channel, you can't reuse it for another channel.

If you want to use the same bot for your WhatsApp and Facebook, make sure you duplicate it when it's still "unliked" (WhatsApp and Facebook combined logos) or use this workaround to reuse bots in a different channel.

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