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WhatsApp Channels - Testing and Official Integration

Sofia Teran Updated by Sofia Teran

It is possible to test your WhatsApp bot in the WhatsApp testing Channel, before having your brand and number approved.

WhatsApp Testing Channel

WhatsApp Testing Channel (former Playground) allows you to experience what the official API integration feels like from the final user perspective.

The Whatsapp Testing channels work in one direction only, which means only the phone number you connect to it will be able to send and receive messages from the Testing channel.

Add a Whatsapp Testing channel to your account

To add a WhatsApp Testing channel to your account:

  • Click on Channels and then on WhatsApp Testing.
  • Click on Try it for free or, if you had already created one, click on Create a New WhatsApp Channel.

  • Give the channel a name you'll use to identify this Channel in other sections of your account.

There are 2 ways to insert the phone number:

  1. Select your country from the dropdown, then add the phone number without the country code under the "tester's number" field.

  1. If you don't make any selection from the dropdown and just start writing the number with the country code, the country will be automatically recognized (as in the Gif below).

⚠️ Please keep in mind that if you select the country from the dropdown and then you start writing the number with the country code, it can lead to errors and your channel won't work. ⚠️

When you click on Confirm, by default, a playground bot will be assigned to the channel, and if you've already built your own bot, you can link it!

To activate your WhatsApp Testing channel, you just need to send a message to the following number and the bot will start 🚀

> > > +34 632 096 008 < < <

IMPORTANT: You can only have 1 WhatsApp Testing channel per phone number.

If you already have a Whatsapp Testing channel connected to your number into a different account, you won't be able to create a second one, and you'll see a message saying that "this number already exists"!

If you want to use the same number again, please first delete the channel where it's already linked.

Contact our team in case it's not possible for you to access and delete the previous WhatsApp Testing channel.

  • After you click on Confirm, you can select the chatbot you want to connect to your new channel from the drop-down menu.
    You can also choose to create a new bot from scratch and have it connected to his Whatsapp Channel.

Once the WhatsApp Testing Channel is created, you can find it in your dashboard (home), by searching by its name on the top search bar.

After you link a Hybrid bot (Whatsapp/Messenger) to a specific channel, you can't reuse it for another channel.

If you want to use the same bot for your WhatsApp and Facebook, make sure you duplicate it when it's still "unlinked" (WhatsApp and Facebook combined logos) or use this workaround to reuse bots in a different channel.

Test your Whatsapp bot on your phone

After you build the bot (or if you chose a bot already built), you'll be able to test it on your own phone, to get a feel of what an official WhatsApp integration feels like, as if you were the end-user.

To activate your WhatsApp Testing channel, you just need to send a message to the following number and the bot will start 🚀

> > > +34 632 096 008 < < <

Please note that there is a limit of 10 Testing channels per account (with 10 different tester numbers).

Whatsapp Official Integration (Whatsapp Pro and Business)

If you already have the Official Whatsapp Business or Pro integration, you can easily put in production the same bot (or a copy) you have tested in the Whatsapp Testing Section.

By doing that, the bot will be active in your number, so anyone could access it - and not only your own number, as it happens in the Whatsapp Testing section.

To do that, please:

  1. Go to Channels > WhatsApp Business > click on your business number.
  2. In the section My account you'll see the drop-down menu Linked bot.

That's all you need to have your bot linked to your official channel! 🚀

After you link a Hybrid bot (Whatsapp/Messenger) to a specific channel, you can't reuse it for another channel.

If you want to use the same bot for your WhatsApp and Facebook, make sure you duplicate it when it's still "unliked" (WhatsApp and Facebook combined logos) or use this workaround to reuse bots in a different channel.

How did we do?

Parent Bot/Linked Bot - Add a main bot to your Whatsapp number

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