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List Buttons Block (WhatsApp)

Elisa Updated by Elisa

Our List Buttons Block lets you show your WhatsApp users a menu of choices in list form. They tap one of the items to pick it. Instead of typing out a full reply, they select from the list – making the flow smoother and simpler.

When you'd use it:

- Let users pick from a set of services (e.g. “Website design”, “SEO Audit”, “Social Media Package”).

- Ask them to choose a department (“Support”, “Sales”, “Billing”).

- Show a list of countries or regions for shipping.

- Any time you want to guide them with structured options rather than free-text.

How it works:

1. Add your block:

Drag a green button to display the menu and type "list buttons.." to add the block in your flow:

2. Block configuration:

Settings & fields here’s what each means. You'll find the following sections:

  • Header (optional)
  • Text - Max 1024 characters
  • Footer (optional)
  • List header/CTA
  • Sections&Items

  • Header (optional)

You can add a header to customize the look of the block as per your needs😉

Formatted text is not allowed in List header/CTA, Items and Descriptions (example: *this* for bold text)
  • Text (mandatory)

Here you will add the text the users will see before the list of buttons. The maximum of characters is 1024 (including the value of variables if you use any) and formatting the text is not allowed.

It's mandatory that you enter text in your List buttons block.
  • Footer (optional)

You can also add a footer to the List Buttons block👇

  • List header/CTA

Here you should add the text that will appear in the CTA button to open a menu:

  • Sections & Items:

You'll be able to add up to 10 items:

Name of the item that will display in the button for the user - Max 24 characters (mandatory)

Description of the item - Max. 72 characters (optional) - No emojis allowed left

The value you want to store in the variable (optional)

  • Group items in sections:

Tip: You can drag and drop to move items inside sections

❌ URL redirections are not supported with this block

Sections & Items in the WhatsApp interface will look like in this preview:

🛝 Handling typed-in responses: None of the above output

If your user types down their response, instead of choosing one of the options from the menu, the flow will go through this output.

In this case, their written input will not be saved in the variable, so if you want to save their response even if it's not one of the offered options, you can connect this output to the Collect Intent block! This way, the input will be saved in the field set in the Collect Intent block 👍

For Web:

This feature is not available for Web bots

For Messenger:

This feature is not available for Facebook Messenger bots

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Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)

Collect Intent block

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