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How to connect a Chatbot flow to an AI Agent

Pau Sanchez Updated by Pau Sanchez

One of the benefits of Landbot, is the fact that you can mix rule based chatbots, where required settings and conditions cannot be risked to AI variability, and the power of AI Agents to make more powerful and engaging interactions.

Connect from rule based Chatbot to an AI Agent

Jump to block setup

In order to continue a Chatbot flow with an AI Agent, we will use the Jump to block.

Click "Select the bot", and a list of chatbots and AI Agents will be displayed

Pick the AI Agent you wish to continue the conversation, and press Select

And finally, press "APPLY"

Connect from an AI Agent to a rule based Chatbot

In the chatbot where you wish to continue the conversation, add a set a field block. We will use such block as a guide for us have a better reference of where the conversation returns. The name and value are not important, as long as is correctly set up like in the example below

Once we have the block set up, we will press the 3 dots, and copy the block id

Now we can go to the AI Agent, and set up the Exit Condition, selecting the chatbot and using the block id that we just copied

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