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How to set up Multiple Choice questions

Hajar Updated by Hajar

Want to allow your users to choose more than one option at the same time, using Multiple choice buttons?

The Multiple choice option is available inside the Buttons block, but the block behaves a bit differently when this option is enabled.

Note: when adding hiperlinks to the Multiple Choices block, the URL must come with HTTPS:// before it.

For Landbot

Multiple choice setup - Buttons block

It is possible to add the Multiple choices option in the Buttons block.

Final view in Landbot 3:

To do so, click on the 3 dots on the upper right side of the block to open the Advanced buttons editor, enable the toggle "Multiple Choice", and save the changes in the block before returning to the main flow.

Multiple Choice Output

Connect the Default output to the next block to make sure that the bot flow will continue correctly. Check out this article to read more about the Default output and use it correctly.

When you use the Multiple Choices option, you must connect the Default option to the next block, and leave all the buttons without any connection.

​As you are allowing the user to choose multiple choices, the path should be the same regardless of the button chosen (which is why you must use the Default option).

​If you want to give different paths according to the option (while still giving the Multiple choices option), you must connect just the Default button to a Conditions block, using the condition CONTAINS, and verify each one of those values.​

Variables in the Multiple Choice option

Using the Multiple choice option, the variables will be saved in:

(i) the String format.

All the options chosen by the user will be saved inside one only variable in the block, separated by a comma ( , )

(ii) As an Array.

Limit how many options the user can choose from

It is not possible to natively make this limitation.

But you can work around this using the Formulas block. Please check out in this article to learn how to achieve this.

Warning: If you are not familiar with the Formulas Block, we advise you to read our Guide about the Formulas block before proceeding with the workaround.

Displaying Multiple Images (Message block + Multiple choice)

Want to allow the user to choose many pictures at the same time, even if this option is not compatible with the Multiple choice option?

There is a simple way to work around this, using the Media from the Message block, and the Multiple choice option in the Buttons block.

  1. Add a Message block with the text and images you want to display.
  2. Use a Buttons block with the Multiple choice option, allowing the user to choose the name of the pictures all at once.

You will be able to access the choices of the user in the variable saved in the Buttons block.

This is how it will be displayed to the user:

Final view in Landbot 3:

For WhatsApp and Messenger

The Multiple Choice option of the Buttons block is currently not available for WhatsApp and Messenger bots.

How did we do?

Buttons block

Multi-Question block

Contact