Table of Contents

Audiences

Anna P Updated by Anna P

Audiences is a sub-section of WhatsApp Business, and will only be active if you have an official WhatsApp Business API integration.

Once you have an active WhatsApp Business channel, you'll have access to theย Audiencesย section:

Audiences, a new way of grouping your users ๐Ÿ—‚

Using Audiences you can create a group of users in three new ways:

  • Uploading a CSV file with the contacts you want to include in this group
  • Adding them manually
  • Filtering by variables and date of creation
Note that these users need to be Opted-in (subscribed). Please check the full process here.

Your Audiences section will be in the same menu where you'll find all the WhatsApp channel features.

How to create an Audience:

Click in New Audience:

A form like pop-up will appear, where you'll be able to fill in the following details:

  • Audience name:

Give a custom name to this Audience to identify it easily.

  • Upload subscribers:

Here you'll find two new ways to upload your contacts

  1. Using a CSV file:
    Upload a CSV file with the opt-in users' telephone numbers.

Note the requirements for this file:

At the moment, the CSV file can only have one column filled with the user's phones in international code (+34123456789). Extra rows data will not be filled.
  1. Add numbers manually, separating them with a comma:
  1. Variables and date of creation filter:
    Add conditions based on time and on usersโ€™ variables to filter the audience.
Make sure you checkmark to confirm the contacts uploaded have opted-in. Check the full process here.

Once you've filled all the details click ion the create an audience button and done!

Manage your audience

You'll find all your audiences listed with a last edited timestamp and the number of subscribers in it:

Selecting an audience displays details:

You'll be able to:

  • Remove numbers from the list, you can select a single one or by bulk
  • Add more subscribers to the audience
Add Audience to your Campaign

Find all the details on how to add an audience to your campaign here.

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