Teammates - Add extra agents (seats) to your Account

Rafaela Basso Updated by Rafaela Basso

What is a Teammate?

A Teammate is person who has access to your Landbot account, but with his/her own credentials.

When you create a Teammate you create a unique Login and Password for this user. And he/she receives an email with the invitation to join your team, in the email address registered by you.

They will therefore be able to login into your account at the same time as you or any other active Teammates.

NOTE: Teammates have an added cost in the Premium plans, which is charged immediately when you add a Teammate.

An invoice will be automatically generated too, which you can check in the Subscription > Invoices section of your account. It will appear as an extra Seat.

The monthly cost of each Teammate will vary depending on the Plan you currently have, and you can check the final price when you try to add a Teammate.ย 

What can a Teammate do?

A Teammate can do all sort of things, but the most important one is to work in collaboration with everyone else, as a team๐Ÿค

The more people involved in the idealisation, creation and maintenance of the bots, the better results you will have!

Warning: The same bot can't be modified simultaneously by several Teammates, because the last session saved will be the one that remains, and overwrites the previous ones.
Tip: It is possible to define Permissions for the Teammates to work within the account if you have the Business plan. Check out this article to learn more about this feature.

How can I add Teammates?

To add teammates to your Landbot account follow these steps:

  1. Go to your profile section (Avatar in bottom left corner)
  2. Select Team
  3. In the section Teammates you will see a PLUS sign, press on it:
  4. Now the Add a teammate section will be displayed. Proceed to add the details of the Teammate that you want to add:
  5. Once you press the button Add Teammate, you can share the credentials registered with your teammate so he/she can join!

What to do when my teammate already has a Landbot account?

If the person you are inviting already has a Landbot account, you will see an error message that says "This email is already used by another account".

In this case, there are 2 options:

  1. Ask the person to change the email on his/her other account, so you can invite him/her with the desired email address.
  2. Add a "+" followed by any characters before "@" in the email address to create an email alias. For example: michael.jordan+23@email.com. The person will receive an invitation in his/her inbox
    (NOTE: not all email provider will allow this)

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