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Send a Message block - Simple Message

Jonathan Goodfellow Updated by Jonathan Goodfellow

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The Send Message block allows you to send text to your visitors with just a couple of clicks. Sending messages is the most basic and fundamental part of creating a chatbot! 🤓

Add a Send a Message Block to you flow 💬

To create a simple message, simply drag and drop the green dot and select Send a Message:

Customize Message ⚙️

Click on your newly created Send a Message block to open the block configuration which will show on the left side of the builder:

Here you can add an additional message that will display in a separate message bubble in the bot 💬...

With the Add Media button you can media like images, videos, files or GIFs. Just click on the Pencil Icon to open the pop-up ✏️ ...

Check out our Media Block article for a full guide on uploading media to your bot 🆙

You can also format your text and add emojis 👷...

Add HTML code to the block by switching the message view to HTML mode 💻 ...

And add Hyperlinks to you text 🔗 !

Add Field 📦

You can display data you have previously collected in your bot with the Add Field button. For example, if you ask for your user's name in the bot and save it in the Field @Name, you can then display the name that the user entered by selecting the Field from the List.

Troubleshooting and Limitations

Starting a Web Bot with a Send a Message Block

It is not possible to start a Web Bot with a Send a message block ❌ Web Bots always need a user input to start the flow 💡

Send a Message Block & the Back Button

The Back Button cannot display when a Send a Message block is active in your flow ❌ The Back Button can ony display with blocks that require some user input 👩🏽‍💻

WhatsApp does not support hyperlink formatting in regular messages ❌

WhatsApp only auto-detects certain patterns - such as HTTPS URLs, phone numbers, and email addresses - and makes them clickable. We recommend using a link shortening service (Bitly, TinyURL...) to make URLs more user-friendly and visually appealing.

You can also add buttons with links in Message Templates (once you have integrated your phone number). Just a heads-up: this will be considered proactive messaging, and it will involve additional costs, as defined by Meta's Pricing.

Linking Send a Message Blocks in WhatsApp Bots

We do not recommend linking multiple Send a Message blocks together in WhatsApp Bots ❌ This can cause your flow to break ⛓️‍💥

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