Table of Contents

Send a Message block - Simple Message

Jonathan Goodfellow Updated by Jonathan Goodfellow

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The Send Message blockΒ allowsΒ you to send text to your visitors with just a couple of clicks. Sending messages is the most basic and fundamental part of creating a chatbot! πŸ€“

Add a Send a Message Block to you flow πŸ’¬

To create a simple message, simply drag and drop the green dot and select Send a Message:

Customize Message βš™οΈ

Click on your newly created Send a Message block to open the block configuration which will show on the left side of the builder:

Here you can add an additional message that will display in a separate message bubble in the bot πŸ’¬...

With the Add Media button you can media like images, videos, files or GIFs. Just click on the Pencil Icon to open the pop-up ✏️ ...

Check out our Media Block article for a full guide on uploading media to your bot πŸ†™

You can also format your text and add emojis πŸ‘·...

Add HTML code to the block by switching the message view to HTML mode πŸ’» ...

And add Hyperlinks to you text πŸ”— !

Add Field πŸ“¦

You can display data you have previously collected in your bot with the Add Field button. For example, if you ask for your user's name in the bot and save it in the Field @Name, you can then display the name that the user entered by selecting the Field from the List.

Add HTML πŸ’»

You can also add HTML directly to the message blocks in web bots, you could add an iframe with your store's location on Google Maps, or a table, the possibilities are endless!

Check our template here to see more examples, note that any space between tags will be parsed as a line break

Troubleshooting and Limitations

Starting a Web Bot with a Send a Message Block

It is not possible to start a Web Bot with a Send a message block ❌ Web Bots always need a user input to start the flow πŸ’‘

Send a Message Block & the Back Button

The Back Button cannot display when a Send a Message block is active in your flow ❌ The Back Button can ony display with blocks that require some user input πŸ‘©πŸ½β€πŸ’»

WhatsApp does not support hyperlink formatting in regular messages ❌

WhatsApp only auto-detects certain patterns - such asΒ HTTPS URLs, phone numbers, and email addressesΒ - and makes them clickable. We recommend using aΒ link shortening serviceΒ (Bitly, TinyURL...) to make URLs more user-friendly and visually appealing.

You can also addΒ buttons with linksΒ inΒ Message TemplatesΒ (once you have integrated your phone number). Just a heads-up: this will be consideredΒ proactive messaging, and it will involve additional costs, as defined by Meta's Pricing.

Linking Send a Message Blocks in WhatsApp Bots

We do not recommend linking multiple Send a Message blocks together in WhatsApp Bots ❌ This can cause your flow to break ⛓️‍πŸ’₯

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