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Keyword Jump

Anna P Updated by Anna P

Send users to the right place based on what they type!

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Feature available only in our Professional and Business plans

Keyword Jump helps your bot understand what a user writes and send them to the right part of the conversation:

The Keyword jump functionality allows you to redirect the flow if a value is contained in a string variable.

Use Keyword Jump when:

  • Users can type different answers (not just click buttons)
  • You want to guide them automatically based on their message
  • You don’t want to create complex conditions

Here's an example:

Imagine you need to redirect your visitors to a path based on the city they live in. In this case, you will have a flow like the one you can see below:

How to set up a Keyword Jump block:

  1. Select Keyword Jump from the block selector:
  1. Select the variable to match:
  1. Add unique keywords that you want to match against the visitor's answers:
  1. Press Apply. The outputs will be generated and displayed, including a "None of the above" one:
  1. Connect to the desired flows. Remember the default one in case no keyword match:

ALWAYS remember to connect the DEFAULT option to a block in case the options you provide to the visitors don't apply to them.

Limitations

  1. Dual keywords won't be recognized. Example: Keyword "big house" won't match "big house"

  1. It is NOT case sensitive. Example: Keyword "London" will match "London"

  1. If compared against a sentence it will be in the order of appearance. Example: Keywords "hello" & "good" & "morning" will match first with "Hello John" before "John, good morning"

FAQ

How can I capture more than One Keyword, for example, "San Francisco"?

You can chain more than Two Keyword Jump block, so you can in the first one use the keyword "San" and in the second keyword use "Francisco"

Channel compatibility:

This feature is fully compatible with all channel types, Web, WhatsApp and Messenger βœ…

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