Table of Contents

Adding a WhatsApp number to your account

Intro

If you are ready to start working with the "WhatsApp Business API" and boost your chatbot potential, here is a guide on how to integrate a new number into your WhatsApp account. Please remember to check the "Requirements section" so you can follow the process smoothly.

We'll be including tutorial videos throughout the process.

Requirements Before You Start the Process

IMPORTANT: Make sure you keep the SIM card active, you might need to use it again in the future.

Integration Process

1. Navigating to the Landbot WhatsApp Section
  1. Log in to your Landbot account, then click on the WhatsApp logo in the menu section.

  1. If you already have a channel, you'll find an "Add new number" button at the top right:

If you're adding your first channel and/or have not added a WhatsApp plan yet, you'll find the following screen:

Image that shows the button from where you can connect the WhatsApp number to your account.
  1. Choose between connecting a new phone number or migrating an already connected number to WhatsApp Business API but on another platform.
  2. Phone number check: Confirm if the number you want to connect is associated with any WhatsApp account or not.
    Screenshot that shows how to check if a phone number is already connected to the WhatsApp account
Remember the phone number you add must be able to receive a verification code via SMS or call. Make sure any IVR (Interactive Voice Response) is disabled.
If you choose to add a number already associated with a WhatsApp account, to keep your current number, you must first delete your existing personal or business account before proceeding. Here are the Meta requirements and how to proceed.
  1. Confirm if you have access to your Meta Business Manager
Screenshot that shows how to check if you have access to the Meta Business Manager

If you do have access, make sure you also have the following info:

  • The name of your company, as visible to customers
  • The legal company name
  • The company's official address

You need Admin access to Meta Business Manager to connect with WhatsApp Business API.

Learn What Meta Business Manager is.

  1. Now it's time to Connect with Facebook!
  2. Log in to your Facebook account, if you haven't already.
Please, remember the Facebook account you will log into should be the one that has Admin access to the Facebook Business Manager.
  1. Click on "Get started" to connect your WhatsApp business account to Landbot.
  1. Click on "Continue" to connect your account to Landbot.io and allow the necessary permissions.

  1. Choose or create the Meta Business account you would like to link to your WhatsApp account by clicking on the dropdown menu.
  1. Fill the following screen with the business information.
    This step will only be necessary if you are creating a new Facebook Business Manager Account.

  1. Create or select your WhatsApp Business account.

  1. Create your WhatsApp Business profile

It's time to create your Business profile, in case you don't have one yet.

We recommend using the same "Display Name" as the branding on your website. Check the Display name guidelines.

  1. Add a phone number for WhatsApp

Add the phone number that you will be connecting with Landbot. Please remember that this number can't be used simultaneously in WhatsApp business or the WhatsApp consumer app.

Or, get a free WhatsApp number: WhatsApp will generate a +1 555 number to use exclusively for sending messages. It cannot be used to start or receive calls or texts. No verification is required.

This option will be available for selected accounts.

Once done, click "Next".

If the existing phone number is active on one of the WhatsApp apps, you'll need to delete it from the app. To do so, please follow steps 3-5 of this process.

  1. Insert verification code

You will receive a verification code via phone call or SMS. Click "Next".

Make sure your phone number is able to receive international SMS or phone calls and that any IVR (Interactive Voice Response) is disabled.

  1. Your WhatsApp account is ready

Now that your account is ready, there is something you need to know before you start any conversation:

WhatsApp has different messaging tier limits:

  • The unverified business manager accounts: 250 business-initiated conversations per 24 hours
  • Verified business manager accounts: 1000 business-initiated conversations per 24 hours

Check all the details regarding these limits.

We recommend verifying your Facebook Business Manager account as soon as possible. Check this documentation to learn how.

Once you get to the following screen, you need to click on “Finish” to complete the process. 

3. Complete the integration
  1. The last step: Complete the integration

Tick the box and click on "Complete Integration".

Image that shows the final screen when adding a WhatsApp number to your Landbot account

4. Set Up Your WhatsApp Channel
  1. Great job! Your WhatsApp number is ready!
    Now that you integrated your WhatsApp number, please check the linked articles on the overview section to link a Bot and set-up your Whatsapp Business channel.

You can find the full video tutorial below:

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