Bot Launcher

Enrico Updated by Enrico

Step away from a conversation leaving it in good hands! The Bot Launcher feature allows you to automatically collect valuable data from your conversations while managing other chats. Directly from the chat section, you can stop interacting directly with your visitors at any moment with just a few clicks:

This functionality is available only in the Chat v2 section

  1. Click on the Bot Launcher icon:
  2. Consult the full list of your bots and select the one you need:
  3. Launch your bot:

At the moment you cannot launch the bot used in the same conversation, but a good solution is to duplicate the bot and modify the flow so you can give the feel of staying in the same bot.

How did we do?

How to notify (an agent) in Slack, when Human Takeover is requested