Table of Contents

Welcome Message

Rafaela Basso Updated by Rafaela Basso

For Web

The welcome message is the first message your users will see when they visit your chatbot. It is the first default block you will find in your builder when you start working on a new bot.

It will appear as below:

You will have 3 options to start your bot, buttons, open question or multi-question blocks. Select one that adapts more to your design:

To remove the question type, click on the bin icon next to the block:

You can now customize each section of your welcome block, from the starting message, to each question type you've selected:

  1. Add legal consent by clicking in the three dots at the top of the block:

Add your own Privacy Policy link and make sure your users give you the legal consent you need to manage and store the data you collect through the bot.

Option not available on WhatsApp and Messenger Bots.

  1. Your visitor's first response will be saved in the @welcome variable. This variable is not customizable.
Tip: You can find more information about how to reset the @welcome variable in our Variables in Landbot - Getting started article.

Final view in Landbot 3 🚀:

Final view in Landbot 2:

How to replace the buttons with an open-text-question

The welcome message has, by default, some buttons to let your user interact with the chatbot. But if you want to replace the buttons with an open-text-question you just have to remove the buttons.

Then, instead of the buttons, your user will see an input to type, and the answer will be saved in the @welcome variable.

For WhatsApp

WhatsApp bots don't speak exactly the same language as web bots. For this reason, you don't need a Welcome Message to trigger the bot. You can use any kind of block to start your dialogue with the users.

The Welcome Message block will appear by default when you create a new bot, however, it's going to be a regular Buttons block. You can check the compatibility of the Buttons block with WhatsApp bots here.

You can cancel this block created by default and select the block you want to start with:

Tip: As the Welcome Message block is not needed, you can even capture and use the first user's input to start right away depending on what the user is texting! Check here for further details.

For Facebook Messenger

This block behaves exactly the same way as in the WhatsApp version.

The Welcome block is not needed in Messenger bots, you can delete the block that comes by default and add any block you want to start with.

Tip: As the Welcome Message block is not needed, you can even capture and use the first user's input to start right away depending on what the user is texting! Check here for further details.

Extra information

  • You can't add Legal consent in the Welcome Message of WhatsApp and Messenger bots because when you create a new bot the Welcome Message will be a regular button block.

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