Table of Contents

WhatsApp Channel Settings

Elisa Updated by Elisa

When you click on the WhatsApp icon on your left sidebar, you will find the WhatsApp channels you've created and the WhatsApp Testing channel.

Is this article we will explain all the options and settings you will find when you open your WhatsApp channel.

Details

In this section you will find all the status, details, and data of your WhatsApp channel that Meta provides.

Verification status

WABA account verification: Here you will see if your WhatsApp Business account is verified, check this article by META for more information on WABA accounts.

Facebook Business verification: If you've followed the FB Business verification, you will see it verified here

Display name verification: If your WhatsApp Display name has been approved you will see it here. Check this article by META for more information.

WhatsApp Number

Here you will find all the details of your WhatsApp number details: phone number, display name, messaging limit, quality rating and channel ID.

WhatsApp Business Account

Here you will find all the details of your WABA (WhatsApp Business Account): Name, Timezone ID, WABA ID and Namespace.

Settings

Here you will find the Settings of your channel

Name

Here you will be able to change the Name of your WhatsApp channel inside Landbot

This setting will only change the name of the channel inside Landbot, if you want to change the Display name that users will see when they contact you on WhatsApp, you need to do it inside Meta following these steps and only after you've completed the Facebook Verification process
Linked bot

When a user contacts your bot, you can choose between having a 'parent bot' linked to your bot, which will be the bot that will trigger each time or or having a human agent answer each new chat.

In this option you can select that bot or activate the human agent option

If you choose the human agent option and a user contacts when there are no online agents, they will receive no response. Please click here for more information.
WhatsApp Business profile

Here you will be able to change the profile picture of your channel that users will see when they contact you.

Meta suggests the picture to have a max edge of 640px and max size of 5MB before uploading to our Meta servers. Images with a height or width of less than 192px may cause issues when the resizing occurs, because of this, an image size of 640x640 is recommended.

Business Vertical

Here you will be able to choose the category of you business among the different options you will find in the drop-down.

About Text

Here you will add a small text about your business that users will see when they enter your profile on WhatsApp. It has a maximum of 139 characters.

Description

Here you can add a more detailed Description of your business that will also be visible when users see your profile on WhatsApp. It has a maximum of 512 characters.

Address

Here you can add the Address of your business that users will see on your WhatsApp profile. It has a maximum of 256 characters.

Email

Here you can add the official contact email of your business that users will see on your WhatsApp profile. It has a maximum of 128 characters.

Websites

Here you can add up to two official websites of your business that users will see on your WhatsApp profile. Each link has a maximum of 256 characters.

And that's it for the Settings section, remember to click on the Apply changes button at the end of the page πŸ‘‡

Campaigns

Please read the full article we've created on this section here.

Contacts (Subscribers)

In this section you will find all the users that have agreed to receive proactive messages from you through the Opt-in block, so they are subscribed to your channel.

Filtering contacts

If you click on ALL, you will find a dropdown of all the options you can filter the contacts based on the date they were added: today, current week, or month and you can also choose a custom time range from the calendar.

And if you click on ADD FILTER you will be able to filter the contacts based on the variables added to their chats.

Let's remember that when a user interacts with your bot, when they answer to each block, if you've assigned variables to those blocks, the answer the user provided is stored inside that variable, so this feature allows you to filter your user based on whether a specific variable is set or not set, or contains a certain value or is equal to a specific value.

It follows the Conditional logic that we explain here

Exporting your contacts

You can export all of your contacts by clicking on Export CSV and you will receive a CSV file on the email address of your Landbot account.

User's data (Columns)

Name: The name that appears here is what's stored automatically on the @name variable which refers to the profile name that the user has set on their WhatsApp profile

ID: This refers to the user ID Meta creates for each user, which you will need to use, for example, when you send Message Templates via API.

Phone: The phone number the user is contacting your from, the one on their WhatsApp profile which is stored automatically on the @phone variable.

Phone_Status: This refers to whether the user is a valid subscriber or not, this means that they indeed have a WhatsApp account and you have successfully send them Message Templates.

You will see two statuses: Valid Subscriber (when we were able to contact the user and they can receive messages and have a valid WA account) and Pending number validation (you will see this when you still haven't contacted this user and we are still unable to verify them)

Date_registered: the date that the user opted in to your channel.

Opt-out: this is the button that allows you to remove the user from your subscribers, just click on it and confirm it if you are sure you want to unsubscribe this person from your Contacts.

If you click on the Show/Hide columns option you'll be able to include all the variables you have assigned to your contacts

You will need to scroll to your right to see all the columns you've selected

Contacts and Subscribers

Tot. Contacts stands for all the users you've added as contacts regardless of whether they are valid subscribers or not (because they still need the verification on pending)

Valid subscribers stands for all the users who have been contacted and therefore verified with an active WhatsApp account.

Audiences

Please read the full article we've created on this section here.

Message Templates

Please read the full article we've created on this section here.

Insights

This section will help you keep track all of the conversations generated on your WhatsApp channel, whether they were started by your company (business-generated) or by the client (user-generated).

Meta has established different categories for conversations: Marketing, Utility, Authentication and Service.

The category will variate depending on whether if it was the user who initiated the conversation or your company through a message template and the category of that message template.

Meta explains this throughly in this article, which we ask you to please review in detail to understand the categories and when they apply accordinly to the type of conversation (business or used initiated).

Inside the section, you will be able to filter by different time ranges

And by the different Chats categories

Growth tools

Please read the full article we've created on this section here.

Logs

Errors can be generated between our server and the WhatsApp Business API when you send Campaigns or Message Templates to your users, so we have created this section where you can review this errors.

On Log type you will see by default the Errors logs which are all the errors that can be generated when sending a Campaign or an individual message template to an user

But if you select Template sent you will see in detail all the message templates sent to which user and in which specific date.

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