Build a bot
Getting started
Basics and builder
Fields in Landbot - Getting Started
Builder's keyboard shortcuts and mechanics! 🏗
Builder Interface
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Starting Point
How to disable a bot
Bricks
Bot's Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation (Message Delay)
Build it for me!
Getting started - build a bot
Messages, Questions and Logic & Technical blocks
Messages
Media Block
Media block
How to display images with a variable URL source
How to embed a .gif file inside a message
Different ways to embed Videos in Landbot
Display video and hide button to continue until video has ended
Send a Message block - Simple Message
Goodbye block
Question blocks
Date Block
How to avoid visitors selecting specific days of the week
Question: Date block
How to calculate the number of days between two selected dates
Email Block
Form Block
Scale Block
Buttons block
How to set up Multiple Choice questions
Multi-Question block
Question: Address block
Question: Autocomplete block
Question: File block
Ask for a name
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Text block
Question: URL block
Question: Yes/No block
Logic & Technical blocks
Code Blocks
Dynamic Data
Dynamic Data (Arrays)
Get the array's index of the user selection and extract information from array
Formulas
How to Perform Basic Calculations
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Persistent Menu
Trigger Automation
Webhook
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
Landbot System Variables
Set Variable
Any of the above Output
Global Keywords 🌍
Keyword Jump
Lead Scoring block
Jump To block
AB Test
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
Close Chat block
How to ask a question based on a variable not being set (empty URL params)
Business Hours block
Custom Goals
Note block
Share & Embed
Redirect Users
How to open a new URL in another tab (window)
How to redirect visitors to a URL (web only)
Conditional Welcome (Non-embedded bots)
How to add a Click-to-Call/Email/WhatsApp button
Redirect User Based on Language Input (DeepL)
Generate a URL that has variables from user answers
Popup on Exit Intent
Share
Customized Embed Actions
How to redirect user to another url in your site with Livechat open to continue conversation
How to Detect Visitors Browser
Customize and embed your WhatsApp Widget
Modifying Embed Size
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Detect if bot was opened
Customized Behavior in Mobile Browsers
Load script and display bot on click button
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Open / Close a Web bot (embedded)
Launching a bot depending on browser language
How to pass WordPress logged in user data to Landbot
Set the flow depending on the url path (for embedded landbots)
How to launch a Landbot by clicking a button
Open LiveChat bot as soon as page loads
Detect if a visitor is on Mobile/Tablet or Desktop
Embed
Embed the bot into your Website
Embed Landbot in an iframe
Landbot in Wix
Landbot in your web with Google Tag Manager
Landbot in Webflow
Embed in Sharetribe
Landbot in Shopify
Embedding Landbot in Carrd
Landbot in Wordpress
Landbot in Squarespace
Customizing the Proactive Message
Design section (web bots)
Verification & Security
Account Settings and Billing
Billing
Account Settings
Account Settings
Account Homepage
Dashboard
Common reasons for not receiving account activation email
Privacy and Security
Landbot's Privacy & Security Policies
Compliance with the GDPR - General Data Protection Regulation
Landbot's Abuse Policy - How to Report an Abusive Use of Landbot
Delete Customer Data in Flow
Teammates
Agent Status and Log out
Roles & Permissions for Teammates
Teammates - Add extra agents (seats) to your Account
Notifications section
Startup Discounts
NGOs and Educational Organizations Discount
Human Takeover & Inbox
Integrations with Landbot
Native Integrations
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Airtable usecase: Create an event registration bot with limited availability
Update Multiple Records in Airtable Using a Loop
Reservation bot with Airtable
Calendly
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Hubspot
MailChimp
Salesforce
Segment
SendGrid
Slack
Stripe
Zapier
How to Configure the Landbot and Zapier Integration Using the Zapier Block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send WhatsApp Message Templates from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Zendesk
Non-Native Integrations
ActiveCampaign
Google Calendar
Google Fonts
Google Maps
Embed Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Meet
IFTTT
Integrately
Intercom
Make
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send WhatsApp Message Template from Make (ex Integromat)
Make Integration With Trigger Automation Block
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
OCR
Pabbly
Paragon
Pipedream
PDF Monkey
Store Locator Widgets
Xano
Zendesk
WhatsApp Channel
Getting started!
WhatsApp Testing
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
Types of Content and Media you can use in WhatsApp 🖼
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Adding & Managing your WhatsApp Channel
Facebook Business Verification - Best Practices 🇬🇧
WhatsApp Number Deletion (WA Channel management)
Adding a WhatsApp number to your account
WhatsApp’s Messaging Policy: New Accepted Industry verticals
Meta processes guide: FBM verification, Official Business Account (OBA) requests, Appeals
Additional Number integration: Limitations and Requirements (Number integration)
Existing WhatsApp Number Migration
Key Insights for Migrating to WhatsApp Business API Cloud
How to's, Compatibility & Workarounds
WhatsApp bots - Feature Compatibility Guide
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Getting Subscribers: Opt-in, Contacts
How to get Opt-ins (Contacts) for your WhatsApp 🚀
WhatsApp Quality - Best Practices
Opt-In block for WhatsApp 🚀
Opt-in Check Block
WhatsApp Channel Settings
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
WhatsApp Channel Panel (Settings)
Growth Tools for WhatsApp
Duplicating bots
Messaging and contacting your users
WhatsApp Campaigns 💌
WhatsApp's Message Templates
Audience block
WhatsApp Marketing Playbook: Best Practices for Leadgen
Audiences
WhatsApp for Devs
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
Recognise the users input when sending a Message Template with buttons
Trigger Event if User Abandons Chat
Calculate Distances in WhatsApp
Send Automated Message Templates based on Dates
Trigger Event if User Abandons Chat Using AWS
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
Set Up a Delay Timer in Bot
Notify Teammates of Chat via WhatsApp
Native blocks for WhatsApp
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
AI in Landbot
Non-native AI Features
Create a JSON format response from OpenAI in WhatsApp
Connect OpenAI Assistant with Landbot
AI in WhatsApp
How to build a FAQ chatbot with GPT-3
GPT-4 in Landbot
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Native AI Features
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
JavaScript and CSS
CSS and Design Customizations
Design Customizations
Advanced (Custom CSS & Custom JS)
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
CSS Customization Examples: "Back to School" Theme
Get started guide for CSS Design in Landbot
CSS Customization Examples: Call To Action: WhatsApp
CSS Examples: Lead Gen
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
Dynamic Data CSS
Form Block CSS
CSS for Typewriter Effect
CSS Customization Examples: Carrd Embed Beginner
Dynamically Change a Bot's Background
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
Multi Questions CSS
CSS Customization Examples: Video Bubble
Dynamically Change Any Style
CSS Customization Examples: CV Template
Change Landbot custom CSS dynamically from parent page onload
Widget/Bubble Customizations with Javascript and CSS
JavaScript
How to change Avatar dynamically (Landbot v3)
Javascript in WhatsApp
Javascript in Landbot v3
Different ways to format numbers with JS
How to display an HTML Table and a List in Landbot v3 web
Trigger a Global Keyword with JS (web v3)
Create Dynamic Shopping Cart with JS and CSS
Add a Chart (with Chart JS library) in your Landbot
Different ways to format numbers with JS (WhatsApp)
Pop up modal to embed third party elements
Landbot API
Send WhatsApp Messages with Landbot API
How to "send" a user to a specific point in the flow with Javascript and with the API
APIs
Create Contacts (Opt-ins) using Landbot API
MessageHooks - Landbot Webhooks
Resume flow based on external process with Landbot API (Request, Set, Go)
Tracking
Google Analytics - Track Events (Not embedded)
Google Analytics - Track Events (Embedded)
Meta Pixel - Track Events (only Embedded)
How Track Google Analytics Events in Landbot with Google Tag Manager (GTM)
Google Adwords - How to track Google Adwords in Landbot
Set a timer to get the time spent during the flow
Workarounds and How To's
Workflows
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to let user select a time of booking (with a minimum 45 minutes notice)
Send Files Hosted in Landbot to Your Google Drive with Make
Two-Step Email Verification
Skip the Welcome Message
Fixing Web Bot Loading Issues for iOS Devices in Meta Campaigns with Disclaimers
Progress Bar Workaround
How to set up questions with a countdown
Creating a Simple Cart in WhatsApp
More Topics
Table of Contents
- All Categories
- WhatsApp Channel
- Messaging and contacting your users
- WhatsApp Campaigns 💌
WhatsApp Campaigns 💌
Updated by Elisa
Prefer watching than reading? No problem, we've got you covered 👇
What are Campaigns?
In WhatsApp, you can only contact users proactively if they've subscribed to your channel through the Opt-in block. Once you have collected their consent to contact them, you can send them a Message Template to start chatting with them.
What Campaigns do is give you the possibility to send that Message Template to a group of your subscribers which you collected into one Audience.
Landbot brings your campaigns into the most engaging channel there is, using rich content, automation, and personalization🤩
Reach your audience with segmented WhatsApp Campaigns, engage existing customers, and keep the conversation going!
Messaging Limits
Unverified businesses are limited to 250 business-initiated conversations in a rolling 24-hour period.
Verified businesses with a business phone number with an approved display name can initiate conversations with the following number of unique customers in a rolling 24-hour period:
- 1K unique customer
- 10K unique customers
- 100K unique customers
- An unlimited number of unique customers
Contact Subscribed users proactively
Using WhatsApp Campaigns you can reach out to the users that have made the Opt-in (subscribed), accepting to be contacted proactively by you.
You can send proactive messages to a defined segment of your subscribers, decide which message to send, when to send it, and if this message will trigger a WhatsApp bot.
Use Message Templates
With Campaigns you can start the conversation again with your subscribed users, notifying them about something relevant to the services you provide.
And to start this conversation with your subscribers, you must use Message Templates, so make sure to have them approved by WhatsApp before starting a new Campaign 😉
Campaigns section on your WhatsApp channel
To access the Campaign section go to your WhatsApp Business channel > Campaigns section:
How to create a Campaign
Once you're in the Campaigns section, click on the button New campaign to create a new one:
Campaign setup:
- Give a Name to your campaign (Mandatory)
- Choose the Audience you want to send the campaign to (Mandatory)
The audience must be created previously in the Audiences section of your WhatsApp channel.
- Choose the Message Template (Mandatory)
Time to select the Message Template you want to use
You'll be able to choose one of the approved Message Templates that you want to send to your audience or Request a new Message Template
However, if you request a new template, please know that Meta takes its time to review it and approve or reject it, so you won't be able to use it immidiately.
If you have parameters in your message template, once it's chosen, you'll see specific fields to add values to them. You can add variables (dynamic value) by adding @ symbol and the variable's name (for example, @name), or you can add just plain text (static value) and also if you have added content to the Header, like an image, video or file, you will need to enter the URL file there
- Select the Bot you want to be triggered through Automation (Optional)
You can link the Campaign to a Bot, that means that when the user replies to the Message Template you sent, a specific bot will be triggered. This is optional, if you don't select anything, then the
For more information about linking the bot to your WhatsApp channel, please check this article.
- Add Campaign tags (Optional)
You can add and set new variables for the campaign’s users and re-use them into a chatbot flow, or when creating new audiences
- Schedule the campaign (Mandatory)
There are 2 options:
- Launch the campaign immediately so that it's sent once you click on the Trigger campaign button;
- Set a custom date and time for the launch.
- Choose between Saving the draft of this Campaign to launch it later or Send it now.
And that's it! 🙌
Edit a Campaign
If you have created a campaign but didn't launch it yet (saved as a draft or scheduled for a future date), you will still be able to edit all the settings.
However, if your campaign was already launched, you will not be able to change any of the settings.
Campaigns overview and metrics
When you already have many campaigns created, your Campaigns page will look like this
Once you access a specific campaign, you'll be able to
- Check and export logs
- Check metrics
Each one will have a Metrics summary, showing:
- Audience: all the users you selected for the campaign.
- Message Templates sent: all the Message Templates that were effectively sent.
- Delivered: all the messages that were effectively received.
- Replied: all the users that replied to the message
- Check the content of the campaign (name, launch date, audience, and message template sent)