Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! 🏗
Builder Interface
Supported Browsers
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Flow operations
Global Keywords 🌍
Keyword Jump
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ 💳
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Automate.io
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send HSM Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
OCR
OpenAI
How to build a FAQ chatbot with GPT-3
Fine-Tune GPT3 with Postman
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send HSM Template from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
Сonnecting WhatsApp Business API with 360Dialog
WhatsApp Number Migration / Porting to Landbot
Facebook Business Verification - Best Practices 🇬🇧
Adding a WhatsApp number to your account
Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
WhatsApp Campaigns 💌
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
New Opt-in block for WhatsApp 🚀
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp 🖼
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Welcome Block
Dynamically Change Any Style
Embed Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
Load script and display bot on click button
How to trigger events and/or pass values from Landbot to the container site
How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Reservation bot with Airtable
Workarounds & Codes
Refillable bottles
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Trigger Event if User Abandons Chat (For Non Developers)
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
How to not display Proactive Message to repeating Visitors
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
More Topics
Introducing a new Landbot Community 🎉
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discount
Table of Contents
- Features Compatible with WhatsApp bots
- Reply Buttons block
- User Input Block
- Welcome Message block
- List Buttons Block
- Opt-in Block
- Opt-in Check Block
- Send a Message block
- Types of Content you can use in WhatsApp (and how it is displayed)
- Question: Name block
- Question: Text
- Question: Email
- Question: Phone block
- Question: URL block
- Human Takeover block
- Close chat block
- Conditions block
- Set Variable
- Formulas block
- Keyword Jump
- AB Test
- Jump To block
- Global Keywords
- Keyword Options
- Note
- Goals
- Lead Scoring block
- Features partially compatible with WhatsApp bots
- Features NOT compatible with WhatsApp bots
- All Categories
- WhatsApp Channel
- WhatsApp Bot Creation - Best Practices and compatibility guide
- WhatsApp bots - Feature Compatibility Guide
WhatsApp bots - Feature Compatibility Guide
Updated
by Elisa
- Features Compatible with WhatsApp bots
- Reply Buttons block
- User Input Block
- Welcome Message block
- List Buttons Block
- Opt-in Block
- Opt-in Check Block
- Send a Message block
- Types of Content you can use in WhatsApp (and how it is displayed)
- Question: Name block
- Question: Text
- Question: Email
- Question: Phone block
- Question: URL block
- Human Takeover block
- Close chat block
- Conditions block
- Set Variable
- Formulas block
- Keyword Jump
- AB Test
- Jump To block
- Global Keywords
- Keyword Options
- Note
- Goals
- Lead Scoring block
- Features partially compatible with WhatsApp bots
- Features NOT compatible with WhatsApp bots
Prefer watching than reading? No problem, we've got you covered 👇
Features Compatible with WhatsApp bots
Let's take a look at the list of them:
Reply Buttons block
The Reply Buttons block allows you to add buttons in a WhatsApp bot for quick replies, saving time and effort to the user of the bot.


User Input Block
All WhatsApp bots are triggered when the user sends their first message, this is why the first block is the User Input block.
This block can be very useful because it allows you to capture the user's first message in a variable. It will automatically store it in the @user_input string variable, but you can always change it for another variable.

Welcome Message block
In WhatsApp bots we don't have the usual Welcome Message block per se, as the first block always has to be the User Input block. This means that you can use any block you like to start the bot!

List Buttons Block
This blocks allows you to set a text where the user will have a list of different options displayed as buttons to choose from. They can select only one option or have a multiple choices.

Opt-in Block
This block will help you getting the user's consent to receive upcoming messages from you in their WhatsApp numbers, it's very important to obtain it so you can contact them proactively.

Opt-in Check Block
This block will check if the user has previously accepted the Opt-in block. It will help you verifying users and setting up a flow for those who have accepted the Opt-in and those who still haven't.

Send a Message block
You can use this block to send a message to your visitors with just a couple of clicks.

Types of Content you can use in WhatsApp (and how it is displayed)
It is possible to send many types of content to users on WhatsApp.
But this content may be displayed in a special way, according to its type.
Question: Name block
You can use this block to ask for the user's name, middle name, surname, and so on.

Question: Text
This block allows you to receive any kind of inputs from the user, including numbers and Files, storing the information in a variable in the String Format.

Question: Email
With this block you can ask for the user's email, and it also allows you to add a validation error message, in case the user does not answer in the format of an email.

Question: Phone block
You can use this block to ask for the user's phone number.
In case that the user's input is not a number, it will trigger an error message, requesting the user to type a number.

Question: URL block
With this block you can ask for URLs.
In case of not valid sites, it will trigger an error message, requesting the user to input a valid URL.

Human Takeover block
You can use this block to redirect the user to an agent online.
Please notice that in this case, the design, avatar, input field, etc displayed when the Human Takeover happens will be the ones provided by WhatsApp, and the setup will not change as it does for Web bots.

Close chat block
Use this block to organize the workflow in the Chats section of your Landbot account.

Conditions block
You can use this block to add conditional logic to your bot flow.

Set Variable
This block allows you to create, edit and set a variable within the bot flow.

Formulas block
This block allows you to make complex operations with values inside Landbot, like you do in other platforms like Google Spreadsheets or Excel, and store the result in an outcome variable.

Keyword Jump
This block lets you easily set up a condition for your visitor's flow based on text inputs.

AB Test
With this block, you can Split your visitors into different paths to compare their performance or randomize messages.

Jump To block
This block works only between WhatsApp bots, but you need to select the bot and the node you are "jumping to".

Global Keywords
This block allows setting Keywords that are going to be valid for the entire flow of the bot

Keyword Options
The options of this block are displayed as a number list of choices, but now you can use multiple keywords for each option, aside from the numbers.

Note
With this block, you can add all the important information in form of notes anywhere on the canvas to keep track of your flows and ideas in all your bots. Great for collaborative Landbot and huge flows!

Goals
This block helps you to easy to validate if your leads are qualified or if they are matching your criteria.

Lead Scoring block
This block refers to assigning points to leads based on how relevant they are to your goal. For example, how likely they are to purchase your product.

Features partially compatible with WhatsApp bots
Buttons block
This block is partially compatible because WhatsApp doesn't allow buttons, so the options will be displayed as a numbered list of choices, so the valid answer to this type of question will be typing the number corresponding to your choice.
Media block
This block is partially compatible, you can use this block to send pictures, YouTube Links, and audio messages, nevertheless, is NOT possible to send Gifs, and will not display any link to the gif either.

To get more information please visit this article.
Question: File
This block is partially compatible because the user needs to use the native upload functionality of WhatsApp to select and upload the file.

You can also allow users to add files using the Question: Text block.
Question: Date
This block is partially compatible:
- It won't display a calendar to choose from, the user must type in the date.
- It will validate if the input is correct, according to the format chosen in the block (ie. 2019/12/24).
- It will display an error message if the date input is not correct.

Question: Number block
This block is partially compatible because the Advanced options are not available in WhatsApp bots.

Question: Address
This block is partially compatible due to these reasons:
- It won't display a list of suggestions
- It will store the input of the user in a variable in the format String.

Goodbye block
This block will not CLOSE the chat, but if the user interacts again with the bot, it will start from the beginning of the bot. Also, this block is partially compatible, due to these reasons:
- The Goodbye Message is displayed
- Social icons are not displayed
- If a link is set up to redirect to another website it will be displayed as a static URL but no further action will be taken

Dynamic Data block
This block is partially compatible. It can display a list of choices (the same as the “buttons” block) but can't be displayed as autocomplete/picture choice.
Features NOT compatible with WhatsApp bots
Multi-question

Yes/No block

Question: Auto-complete block

Question: Scale block

Question: Rating block

Question: Picture Choice block

Code block

Persistent Menu block
