Table of Contents

Types of Content and Media you can use in WhatsApp πŸ–Ό

Rafaela Basso Updated by Rafaela Basso

Want to know what content can be used in Whatsapp and its compatibility with Landbot? Check out this article to see all about it!

Text

In the builder:

To format the text, you can use the below symbols, or use the in-app editor.

In Whatsapp:

Images

In the builder:

In Whatsapp:

Emoji

In the builder:

In Whatsapp:

GIF

In the builder:

In Whatsapp:

Video Embed

In the builder:

In Whatsapp:

Audio File

Sending a voice message from the bot to the user

In the builder:

In Whatsapp:

Receiving a voice message from the user:

In the builder:

There is no block that allows to receive a voice message, however you can do this by using a text block and following a similar flow as shown below:

In the chats section:

Location (in Google Maps)

Sending location to the user:

In the builder:

In Whatsapp:

Asking for the user's location:

There is no block that allows to receive gps location, however you can do this by using a text block and giving it the variable: @location. Then follow a similar flow as shown below:

You will receive the location in this format:

If you want just the URL without the "Location shared" you can use the Formulas block to eliminate that part.

Set up the Formulas block after the Conditions block with the following formula:

Slice(@location,16)

Make sure the variable you use is the same one you used in the text block where you asked the user to share location.

If you would like to save the coordinates of the location separately you can use two combined Set Variable blocks behind the Conditions block that verifies that location has been sent.

In the Set Variable block use the following formulas:

  • ${longitude}
  • ${latitude}

In the builder:

In Whatsapp:

keep in mind that is not possible to add hyperlinks in the text.

PDF file

In the builder:

In Whatsapp:

Lists (dynamic arrays of options)

In the builder:

In Whatsapp:

Contacts

Not supported currently

How did we do?

WhatsApp bots - Feature Compatibility Guide

How to capture and use the first user's interaction (input) in Whatsapp/Messenger

Contact