Table of Contents

Types of Content and Media you can use in WhatsApp πŸ–Ό

Jonathan Goodfellow Updated by Jonathan Goodfellow

Prefer watching than reading? No problem, we've got you covered πŸ‘‡

Want to know what content can be used in WhatsApp and its compatibility with Landbot? Check out this article to see all about it!

Text

In the builder:

To format the text, you can use the below symbols, or use the in-app editor.

In WhatsApp:

Images

In the builder:

In WhatsApp:

Emoji

In the builder:

In WhatsApp:

GIF

Gifs are not displayed in WhatsApp bots, including no links to the gifs.

In WhatsApp:

Video Embed

In the builder:

In WhatsApp:

Audio File

Sending a voice message from the bot to the user

In the builder:

In WhatsApp:

Receiving a voice message from the user:

In the builder:

There is no block that allows receiving a voice message, however, you can do this by using a text block and following a similar flow as shown below:

There is a simple explanation behind this: All WhatsApp recorded audios contain the word "oga" in the link, as you can see in the image below.

IMPORTANT: You need to give the Question: Text block a variable, so you can add it to the Conditions blocks. In this case, we've chosen the variable @voice_message.

In the Chats section:

Location (in Google Maps)

Sending location to the user:

In the builder:

In WhatsApp:

Asking for the user's location:

WhatsApp's native location-sharing feature is compatible with Landbot! Your users can use the Send Your Current Location button to share their location with your bot!

The bot will then detect the Latitude and Longitude Coordinates from the location, and save them in the Variable you choose!

You can then use these coordinates later to search for your user's location, or even set up Conditions that will allow you to direct the flow based on where your user is!

To do this, you will need to save the coordinates of the location separately. You can use two combined Set Variable blocks to do this.

In the Set Variable block use the following values:

  • ${longitude}
  • ${latitude}

This kind of flow would look like this:

Another potential use case for this feature is the possibility of letting your users know the location of the branch of your business that is closest to them, based on their location! You can check out this article for a full guide on how to do this!

You can also use the WhatsApp Location feature to calculate the distance between 2 locations! Check out this article for a full guide!

Note: If the WhatsApp number is not added as a contact by the user, the links will not be clickable.

In the builder:

In WhatsApp:

Please keep in mind that is not possible to add hyperlinks in the text.

PDF file

In the builder:

In WhatsApp:

Lists (dynamic arrays of options)

In the builder:

In WhatsApp:

Contacts

Not supported currently

How did we do?

WhatsApp bots - Feature Compatibility Guide

WhatsApp - How to capture and use the first user's interaction (input)

Contact