Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! 🏗
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Global Keywords 🌍
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Jump To block
Get started with the Formulas block
Formulas - Comparison
Formulas Blocks Dashboard
Formulas - Array
Formulas - Date
Formulas - Object
Formulas - Logical
Formulas - Math
Formulas - Regex
Formulas - String
Multi-Question block (Create a Form)
Multi-Question Block (New)
Multi-Question (Old Version) - the Question editor (WEB - Landbot 3 only)
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Integrations with Landbot
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Advanced filters formulas Airtable block
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
How to TEST your Http Request (Webhook block)
Webhook block (External API REST)
Webhook Blocks Dashboard
How to POST, GET (and more) with Landbot
Google Cloud Functions
Embed Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
Add a timestamp to a Google Spreadsheet
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
Connecting MySQL with Integromat
How to upload a file to Google Drive using Integromat
How to send an email through Sendinblue by Integromat
How to extract data from an external source with Integromat and use it in Landbot
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
How to send an email with Gmail by Zapier
How to extract data from an external source with Zapier and use it in Landbot
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
Account Settings and Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ 💳
Fair Use Policy
Agent Status and Log out
Roles & Permissions for Teammates
Common reasons for not receiving account activation email
Privacy and Security
Channels - Whatsapp, Messenger and APIChat
Getting started with the WhatsApp Integration
The Ultimate WhatsApp Guide 🇬🇧
Facebook Business Verification - Best Practices 🇬🇧
WhatsApp Channels - Testing and Official Integration
WhatsApp Bot Creation
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp 🖼
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your Whatsapp number
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
WhatsApp Campaigns 💌
WhatsApp's Message Templates (HSM)
Send Whatsapp Messages with Landbot API
WhatsApp Article Directory
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Metrics and Data Management
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Dynamically Change Any Style
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
Load script and display bot on click button
How to trigger events and/or pass values from Landbot to the container site
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: Whatsapp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
How to use Google Fonts in Landbot
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
reply from Slack: How to create an integration to allow agents reply Whatsapp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Workarounds & Codes
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Prevent Landbot from loading in mobile browsers
How to not display Proactive Message to repeating Visitors
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Random 4 digits Number (Web)
Cookie consent banner (full page / full page embed)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
How to embed Google Maps addresses in an iframe
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
Introducing a new Landbot Community 🎉
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
NGOs and Educational Organizations Discount
Table of Contents
Updated by Dilyara
We know how important it is to have effective data collection and analysis in order to make smart decisions.
Good data provides valuable knowledge and allows you to monitor the health of your brand.
That's why we created the Metrics section! Let's take a quick look at it 👀
To access the Metrics section, go to your Dashboard and on the left side panel click on the metrics icon:
This is how it looks when you access it:
The Metrics section will display three subsections:
- Agent Reports
If your bots add up too many chats without being exported (more than 5.000 chats), it will take long to receive all the data if you do it at once. You will eventually receive all the data, but it may take some time to be delivered.
The Overview subsection allows you to view the overall data of your brand.
It is divided into two sections: Channel Metrics and Channel Users
In the Metrics section, you can find the overall basic information of all bots of your brand, such as:
- Active chats - total number of users that interacted with your bot. It means that, at least, they've interacted with the Start Message.
- New chats - total number of new users that started a conversation with your bot, interacting, at least, with the Start Message.
The New chats metric can be higher than Active chats, depending on how you have the Second Visit Settings for your bot.
That means, if a user visits the same bot a second time, and the bot has the second visit set to "Provide Buttons to Start again or Continue", or "Always Continue the Conversation", this chat will now count as a New Chat, and will remain in the count of Active Chats.
For example, today you created a Whatsapp bot and 10 users have interacted with it. You'll have 10 Active chats and 10 New chats today.
The next day these same 10 users continue the conversation and 1 new user starts a conversation with your bot. You'll have 11 Active chats and 1 New chat.
- Received messages - total number of messages received by your bots from the users. It includes every single interaction, such as Images, GIFs, URLs, etc..
- Sent messages - total number of messages sent by your bots to the users. As well as received messages, it includes every single interaction, such as Images, GIFs, URLs, etc..
- Total messages - total number of received and sent messages.
Also, there's a possibility to filter data by:
- Date range - you can visualize the data in different pre-defined date ranges or even create your own custom date range.
- Timeframe - once you've chosen the date range, you can choose whether you want to visualize the data daily, weekly, monthly or yearly.
In addition, it is possible to choose between different options of types of graphs:
You can also choose if you prefer to analyze the metrics viewing absolute numbers or in percentage:
You can choose to view Chats (Active chats/New chats) or Messages (Sent and Received):
In the Users section you can find the details of every user that talked to any of your bots, as well as all the variables saved by the bot during the interaction with this user, by scrolling vertically and horizontally.
The actions that you can perform are:
- Filter data by date range: click on "ALL" button to select between different periods or customize your own range.
- Add filters: select "ADD FILTER" to add conditions to the result visualization.
- Choose variables to display: click on "Display variables" to choose which variables you want to view.
- Export the data: click on "Send report" to export the data and CSV file will be sent to your email.
The email with a CSV file will be sent to the email address you use to log into Landbot.
Also, for a detailed step by step guide on how to open a CSV file, check here.
- Delete the data: Select the chats you want to delete, and click on the Trash bin to delete multiple chats at once, and confirm the operation.
Please note that once you delete the information in the Platform, it is also automatically deleted from our servers, so make sure to export all data before deleting the chats.
In Channels you can find the metrics of the Channels of your account (Messenger, Whatsapp, and Web bots) and you'll see the list of all bots that you created.
In this subsection you'll be able to view the same kind of information as in the Overview subsection, but instead of the overall data, here the information will be related to the selected channel/bot.
In this subsection you can filter the bots by channel:
Or you can also search the bot by the its name:
When inside the bot you can see the data in Metrics and Users, just as in the Overview section, but now the data is from the selected bot/channel:
In Agent Reports you can find metrics of the interactions handled by your agents.
You can view and export the information related to the chat management of your agents.
For example, when the conversation was started, when the agent replied for the first time, etc.
There is a possibility to filter the data by agent's name:
In Agent Reports it's possible to perform the following actions:
- Filter data by date range: click on "ALL" button to select between some pre-defined periods or customize your own range.
- Choose variables to display: you can choose to visualize only the important data for you by clicking on "Display variables".
- Export the data: click on "Send report" to export the report as CSV file to the email address you use to log into Landbot:
Start Conversation: the date and time when the user gets registered in our DB for the first time. In other words, the first time the user ever "speaks" with your bot/channel.
User first message: the date and time that the chat is assigned to the agent.
Last message: the last message sent by the user, even if the agent has been unassigned and the bot has taken over the conversation.
Response time: the time between the moment the user is assigned to an agent and the agent's first response.