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How to create a custom SendGrid email - (Custom "from" email)

Hajar Updated by Hajar

When you are using the Send Email block, there are two options to choose the email address you can use to send emails: Landbot email server and a Custom email.

In case you are interested in sending notifications to your users from an email with your domain, you need an email integrated with SendGrid and it's API Key. Here are the steps to get it:

Create a Sendgrid account and set up the custom email in the Send Email block

  1. Sign Up

Here is the link

  1. Once the process is done, please check your email to Validate Email, press Confirm Email Address
    Note: If you do not get the email from Sendgrid, check your SPAM folder or contact Sendgrid's Support team.

  1. After confirming your email, and returning to the dashboard, select "Create a Single Sender"

  1. select "Create a Single Sender"

  1. The new window will display a form to fill. Here is where you have to add the details and email address that will be used to send email from Sendgrid:

This step cannot be skipped, otherwise Sendgrid won't allow you to send emails.

The "From Email Address" is the want that will be used to send emails, and will be displayed as the "from" email. Also is the one that later you will select in Landbot Send Email block:

It is important that you have access to this address, as Sendgrid will send an email to verify it

  1. After creating the Single Sender Verification, Sendgrid will send you an email to verify such email. Please check your email and verify it:

  1. Once is accepted you will be redirected to this page, no further action here is needed:

  1. Now, on the left side, in the panel, select Settings

  1. And now select API Keys

  1. Select Create Keys

  1. Add A Name like "Landbot email from" and Select "Create & View"

  1. Copy the API Key that is displayed below and select Done

  1. Now you should return to Landbot, to the specific block where you want to add the Custom SendGrid Email

  1. In "SendGrid email", add the email you used to register in SendGrid and the in the API Key Secret, the text you just copied, press SAVE EMAIL and that's it

Here is an example:

How you can change the "Unsubscription line"

  1. Sign In Sendgrid
  2. Go to Settings
  3. Select Tracking
  4. Select "Subscription Tracking"
  5. In the "replacement tag", press the "edit" blue text, on the right side and write: [unsubscribe]
  1. Click the Check icon on the right

Channel Type compatibility

for Web

This feature is fully compatible.

for WhatsApp

This feature is fully compatible with WhatsApp.

for Messenger

This feature is fully compatible with Messenger.

How did we do?

Sendgrid Integration Dashboard