Table of Contents

Send an Email

Dilyara Updated by Dilyara

For Landbot (Web)

You want to get your leads in real time? Or want to send a confirmation to your customers? Now you can do both with the new and improved Send an Email block πŸ“§

  1. Start by scrolling down until theΒ Integrations section and select Send an Email from the blocks list:

  1. Once you click on it, the block will be created in your Builder and the configuration panel will appear:

It's divided into two tabs:

Your leads

With this option, you will be able to set an email notification to your customers! 🀩

There areΒ two optionsΒ to choose the email address you can use to send emails from:Β Landbot email server or a Custom email.

  1. By default, the sender email address is: company_full_name@landbot.email
  2. However, in case you are interested in sending notifications to your users from an email with your domain, you can create a custom SendGrid email.
If you want to create a custom SendGrid email, please check this article.

In the Send to field, instead of a fixed email address, you can add the variable @email, so it will send a message to the email address stored in the @email during the conversation with the user.

Your team

With this option, you will be able to set an email notification to be up to date with the relevant information or events within your bots (lead collected, new payment, etc.) πŸš€

The sender email address is: noreply@landbot.io

Different from the previous option, it's not possible to use variables in the Send to field or customize the sender email address.

The configuration can be set just for one group. if you want to send emails both to your team and your customers, you will need to set up two blocks, one for each recipient.
If you prefer to send notifications from the email address with your domain both to your customers and team members, you can use Your Leads option in both cases, setting up two blocks.

Setup all the required fields:

  • Send to.Β Decide who you want to receive the notifications πŸ“©

  • Email subject.Β Help your team members identify these notifications by adding a clear subject so they can handle the emails with top priority πŸ”

Make your subject stand out using variables!

  • Email message.Β Add a relevant message to your email, and make it look nice with the improved text editor πŸ˜‰

Take the most advantage of your flow and add as much valuable information as possible using all the available variables inside the flow.

  • Remove landbot.io branding. Activate this option if you want to receive/send a clean and simple email template (available for Professional and Business plans only).

Email with the branding:

New email look without the branding:

  1. ClickΒ Save and start sending emails to everyone!

If you detect that at first glance you are not getting any email notifications, please check your Spam folder.

For WhatsApp

For a list of all the blocks and current functionalities with WhatsApp bots, please check here

This block behaves exactly the same way as in the landbot (web) version.

For Facebook Messenger

This block behaves exactly the same way as in the landbot (web) version.

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