Table of Contents

Global Keywords 🌍

Ilaria Scuotto Updated by Ilaria Scuotto

Global Keywords

Global Keywords is a feature that allows to set Keywords which are going to be valid for the entire flow of the bot.

Let's have a look at its main characteristics:

1️⃣ The block is an "independent" one: doesn't need to have an entry connection, but you have to connect each keyword to another point within the flow.

2️⃣ You can have multiple Global Keywords blocks in your builder, and all of them are going to apply to the whole bot flow βœ…

3️⃣ The feature is key sensitive: this means that the keyword is going to be recognized only if the user types it exactly the same way as you did (with capital letter, lowercase, uppercase etc..)

4️⃣ The keywords are going to be recognized if they are typed in any text field (all types of question that allow to type a text, but also number and phone question, because the Global Keyword has priority over the format validation)

5️⃣ It works with single words (one word for each field, like in the picture above) and emojis βœ…

6️⃣ Doesn't work with phrases or 2 or more words in the same field ❌

7️⃣ Doesn't work with variables ❌

8️⃣ A keyword can not be triggered by an agent from Chats ❌

9️⃣ In case of conflict with others Keywords within the bot (Keyword Jump or Keyword Options blocks) the flow from the Global Keywords will prevail on the others (will continue from the Global Keyword arrow)

πŸ”Ÿ In case of conflict with a Button's text the Global Keywords will prevail > when you click on a button that has the same text as one of the Global Keywords, the flow will continue following the Global keyword arrow, not the button's arrow.

For landbot (web)

Let's have a look at an example:

We chose the keywords start, close, agent, prices and the emoji πŸ˜‰

Typing start in the Question: Text

Typing close in the Question: Text

Typing agent in the Question: Text

Typing the emoji 😠 in the Question: Text

Typing prices in the Question: Name

Let's see what happens if we click on a Button that has the same text as the Global Keyword:

For WhatsApp and Messenger

It is basically the same as the web version: the only difference is that in WhatsApp and Messenger the text field is always available at every user input.

This means the Global Keywords are always going to be recognized (ex: in buttons, yes/no etc...)



How did we do?

Keyword Jump