Create your bot
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Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! π
Builder Interface
Supported Browsers
Guidelines π 5 best practices for chatbot design in Landbot π€
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Default Output Explained
Welcome Message
How to open new a URL in another tab (window)
How to set up Multiple Choice questions
Chat with humans
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty url params) (v3)
Flow operations
Global Keywords π
Keyword Jump
Keyword Options π Assign keywords to buttons (WhatsApp and Facebook)
Jump To block
Persistent Menu
Formulas block
Get started with the Formulas block
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Question blocks
Question: Address block
Question: Autocomplete block
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Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
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Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
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Set Variable block
Bricks
Create Bricks
Brick Workarounds
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How to link your Calendly account and prepare your agenda
Age Calculator Brick Workaround
Get a timestamp according to a defined TimeZone
Simple cart v0.2
How to extract data with Google Maps API and Calculate Distances
How to set the flow according to Open/Closed Business Hours
How to avoid visitors selecting specific days of the week
Bot Settings
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Integrations with Landbot
ActiveCampaign
Airtable
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Automate.io
Calendly
Dialogflow
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
How to TEST your Http Request (Webhook block)
Webhook
Webhook Blocks Dashboard
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
Add a timestamp to a Google Spreadsheet
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
Hubspot
IFTTT
Integromat
How to upload a file to Google Drive using Integromat
Integromat Automation Integration
How to extract data from an external source with Integromat and use it in Landbot
Integrately
Nexmo
Mailchimp
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Webflow
Wordpress
Zendesk
Zapier
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ π³
Fair Use Policy
Account Settings
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Landbot Channels - Whatsapp, Messenger and APIChat
WhatsApp integration
The Ultimate WhatsApp Guide π¬π§
Facebook Business Verification - Best Practices π¬π§
Parent Bot/Linked Bot (WhatsApp) π€
WhatsApp Testing Section π§ͺ
Opt-in, Templates and Campaigns
What is the Opt-in process? βοΈ
How to get Opt-ins (Subscribers) for your WhatsApp π
WhatsApp Opt In Template β
WhatsApp Campaigns π
HSM Templates for Whatsapp π¬
WhatsApp Bot Creation
Creating bots for WhatsApp π
How to preview WhatsApp and Messenger bots
Types of content you can use in WhatsApp πΌ
How to capture and use the first user's interaction (input) in Whatsapp/Messenger
How to direct a user through a different bot flow on their second visit (for WhatsApp/Messenger)
Unblock user of error message loop and redirect to restart bot
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots πΌ
How to Preview a Messenger bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
...βΆ, π, π― ways to analyze your data π
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
Embed Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
How to embed a pop bot with automatic load and button
How to trigger events and/or pass values from Landbot to the container site
How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
Design Customizations
Customizing the bubble/widget (Livechat & Popup)
How to use Google Fonts in Landbot
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
How to hide elements in the Bot design
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Get started guide for CSS Design in Landbot
CSS Customization Examples: "Back to School" Theme
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Minimalist" Theme
Landbot APIs
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Get Index Array selection Whatsapp
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to access keys and values, in object variables
How to redirect visitors to a URL (web only)
Workarounds & Codes
Proactive message on mobile
Different ways to format numbers with JS
How to not display Proactive Message to repeating Visitors
Random 4 digits Number
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Generate a URL that has variables from user answers
How to set up questions with a countdown
More Topics
Introducing a new Landbot Community π
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3! π¬
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discounts
Table of Contents
- All Categories
- Create your bot
- Basics - Essentials to build a bot
- How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Updated
by Pau Sanchez
In some occasions we might find that the bot is not going through the flow as we expected... Don't worry, we will teach here you how to debug your bot!
And you don't have to use any codes or be a developer in order to do it π
(1) Find out WHERE the bot flow is stopping
First of all, you have to understand why the bot is crashing (obviously!). If you don't have it clear, run a few tests in your bot, and try to discover what feature or block in specific is not working as it should.
(2) Find out WHY the bot flow is stopping
Most of the times debugging is as simple as understanding the logic of your bot, and checking the values given to the variables π
To understand if the variables are correctly set, we must check the values of variables in the different steps of the flow.
You can understand what could be happening once you check the variables set in the bot and how you are using them after they are set π§
HOW TO debug the bot
Once you understand (1) where the bot flow is stopping, and (2) why your bot could be stopping, you can use some tricks to find out what is the problem, and finally debug your bot.
Here are 4 "tricks" that our Customer Support and developers use to find out possible problems π:
How to "debug" the simple way
The trick is adding a Send Message block right after the block we want to test. Insert the variable in the Message block, and run a test to see if the value is coming through π
- In this example, we could see that (1) the bot is crashing when reaching the Webhook block, and (2) we suspect it stops because one of the variables we need to collect is not coming through.
We are using a variable called @variable_response.

- So we placed a Message block right after the Webhook block, testing the variable called @variable_response .

- Then we must test the bot. By running a test, we can see the variable's value, and make sure that is the value we expect.

In this step the variable is coming through correctly. So you just have to repeat this in the steps that might be problematic, in order to find the issue.
How to debug a full response from a Webhook
There are few cases when you are working with external API's responses that might be unexpected, and we need to SEE how they behave, so that we can accommodate the response and the bot accordingly.
This is what you should do to see the full response:
- Access the Save Response section inside of the Webhook block.
Without selecting any key, write the name of the variable where you want to store the whole response. In the example below we used the variable @response

- Add a Send Message block, right after the Webhook block.
Then add the variable you want to test to be displayed later in the test (in our example, @response ).

- Run a test with the bot in the site, to see the whole response. Then adapt the bot in the builder if necessary.
How to debug without displaying it to the end user if your bot is public
We have another trick if your bot is already active, and you need to debug it without displaying the variable to the end user π
Instead of using a Message block, which would display the values of variable, you can use notification blocks like Email or Slack, where you send yourself the variables to test them.
You just have to type the variable in the text field, just like you would do using a Message block, but using the Email or Slack Notification blocks instead.

How to debug using a Conditions Block
In some occasions, we might visualise correctly a variable, and we know exactly the value... but for some reason we are not sure why it is behaving differently from what we expect π»
To fix this, we can use Conditional Logic to compare if a variable is what we expect it to be.
You just have to use the Conditions block with the option "EQUAL TO" the value it needs to be. This is good idea to make sure we are not making a mistake somewhere else.
