Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! š
Builder Interface
Supported Browsers
Guidelines š 5 best practices for chatbot design in Landbot š¤
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params)
Flow operations
Global Keywords š
Keyword Jump
Keyword Options š Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block and First Message
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section
Payment FAQ š³
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Landbot's Privacy & Security Policies
Compliance with the GDPR - Ā General Data Protection Regulation
Landbot's Abuse Policy - How to Report an Abusive Use of Landbot
Notifications section
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send WhatsApp Message Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
OCR
OpenAI
Create a JSON format response from OpenAI in WhatsApp
FAQs block
How to build a FAQ chatbot with GPT-3
GPT-4 in Landbot
Fine-Tune GPT3 with Postman
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send WhatsApp Message Templates from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
Facebook Business Verification - Best Practices š¬š§
Adding a WhatsApp number to your account
WhatsApp Channel Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp š
WhatsApp Campaigns š
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Audience block
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
Opt-In block for WhatsApp š
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp š¼
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Enhancing WhatsApp Bots with Delayed Responses Using External APIs
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots š¼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Dynamically Change Any Style
Embed Customizations
How to "send" a user to a specific point in the flow with Javascript and with the API
Modifying Embed Size
Load script and display bot on click button
How to launch a Landbot by clicking a button
Open LiveChat bot as soon as page loads (3 ways)
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
Hide time stamp (under avatar)
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Detect if a visitor is on Mobile/Tablet or Desktop
Customized display in the bot
How to display an HTML Table and a List in Landbot v3 web
Progress Bar Workaround
Add a Chart (with Chart JS library) in your Landbot
How to embed a .gif file inside a message
Different ways to embed Videos in Landbot
Pop up modal to embed third party elements
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Form Block CSS
Multi Questions CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
Create an SMS bot with ClickSend and API Chatbot
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to redirect visitors to a URL (web only)
How to add a Click-to-Call/Email/WhatsApp button
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
How to calculate the number of days between two selected dates
Reservation bot with Airtable
Workarounds & Codes
How to Detect Visitors Browser
Proactive message on mobile
Conditional Welcome (Non-embedded bots)
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Different ways to format numbers with JS
Trigger Event if User Abandons Chat
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Set the flow depending on the url path (for embedded landbots)
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Creating Masks for User Input (2 examples)
Set a timer to get the time spent during the flow
More Topics
Table of Contents
- All Categories
- Create your bot
- Build a bot
- Bricks
- Create Bricks
- Bricks Ultimate Guide
Bricks Ultimate Guide
Updated
by Jonathan Goodfellow
Prefer watching than reading? No problem, we've got you covered š
What are Bricks?
In the beginning, we only had blocks to create our bot flows š

But now we can create groups of blocks that will considerably reduce the size of your flows and keep it organized... a Brick š¤

So, the best part about Bricks is how flexible they are...
- š Bricks are like Folders: You can add a number of blocks (or Bricks within Bricks) to organize your bot flow.
- š Bricks are like Plugins: Plugins, that you add to your bot for new functionalities without the need to build it from scratch, these are our Bricks Workarounds.
- šāāļø Bricks are like Shortcuts: Don't repeat again the same blocks, just save them inside a Brick, and add it to your bot whenever you need it!
How to create a Brick from scratch
- To create a new Brick before adding blocks to it, you have two different options:
- Clicking on the Brick icon within the chatbot builder and selecting Create a brick:
- Dragging and dropping the green dot of any block and selecting Brick as the block type:
ā
- Clicking on the Brick icon within the chatbot builder and selecting Create a brick:
- Now, you'll see the just created Brick in the canvas. If you hover over it, you will see a button to Edit this brick. Click there to start editing:

Bricks basic set up
Once you enter the Brick editor, you will see that it has two main elements:

- First Message: Click on the signed space to create the first message ("Click to create the first message of this Brick"). The Brick has to start from that point, so you must click on the indicated space to add a new block.
The Brick must start in the first message, but you can connect any block after that.
- Output: You must add an "exit" so that the path leaving the flow inside the Brick can be connected to the main flow. Each exit point of the Brick is called an Output.
Once you've added the blocks needed, connect the last block to the Output.

- Add more Outputs: You can add extra Outputs if you have more than one flow inside the same Brick, by clicking on Add another output.
This is how it will look like inside the Brick:

- Give a name to each Output: You can change the name of the Output, to make it easier to identify it from the Main flow:

- Back to the bot: Once you're done, click on Back to bot in the top-right corner to move back to the original flow:

As you can see, three Outputs are created. Remember to connect every Output to a block in the main flow to make sure the bot flow continues.
How to create a Brick from a Group of blocks
It is also possible to create a Brick out of a group of blocks we already have in the bot flow, by selecting these blocks and adding them to a Brick.
Simply select the blocks and click on Create Brick, which appears on the bar on the top of your bot when you select the blocks.

But you can copy the blocks from inside the Brick and Paste them in the main bot flow to do this.
Select, Unselect, or Delete a Group of blocks
How to Select a group of blocks
You can select more than one block, just by marking the box it in the top left corner.

How to unselect a group of blocks
In case we are done with the selection, we just need to click on NONE.

Delete a group of Blocks
In case we need to delete a group of Blocks, just select as many as you want to and click Delete on the top bar.

Copy and Paste a group of blocks
Copy a group of Blocks
This is handy when you want to create another flow or repeat many blocks at once.

Paste a group of Blocks
You can paste previously copied blocks in two ways
- From the Top menu: just click on Paste and the block will be pasted on the right side of the flow.

- Right button in Mouse/Trackpad: Instead of using the top bar, you can just click with the right button of your mouse/trackpad to see the option to copy and paste.

Create a Brick from selected blocks
If you are not sure how to select a group of blocks, please see the steps above š
This is the quickest way to create a brick, without the need to start from scratch.
However, you have to be aware of 2 things:
- The connections (arrows) coming to the blocks will disappear, and this action cannot be undone, so you will need to reconnect the Brick.
- Once the Brick is created you need to create a start message from scratch. Create the first block by clicking on the First message of the Brick, and connect this first message to the rest of the flow from the Brick.

Bricks Workarounds
We have created some Workarounds and included them in Bricks, so that you can just import the Brick Workaround into your bot and adapt it to your case.
You can check out all the information about them in this article š
Brick Templates

It is also possible to create a Template out of a Brick you have created, and import this Brick Template into your bot or other bots from your account.
Please check out this article to see how to do this.