Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! 🏗
Builder Interface
Supported Browsers
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Flow operations
Global Keywords 🌍
Keyword Jump
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ 💳
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Automate.io
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send HSM Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
OCR
OpenAI
How to build a FAQ chatbot with GPT-3
Fine-Tune GPT3 with Postman
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send HSM Template from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
Сonnecting WhatsApp Business API with 360Dialog
WhatsApp Number Migration / Porting to Landbot
Facebook Business Verification - Best Practices 🇬🇧
Adding a WhatsApp number to your account
Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
WhatsApp Campaigns 💌
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
New Opt-in block for WhatsApp 🚀
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp 🖼
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Welcome Block
Dynamically Change Any Style
Embed Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
Load script and display bot on click button
How to trigger events and/or pass values from Landbot to the container site
How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Reservation bot with Airtable
Workarounds & Codes
Refillable bottles
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Trigger Event if User Abandons Chat (For Non Developers)
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
How to not display Proactive Message to repeating Visitors
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
More Topics
Introducing a new Landbot Community 🎉
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discount
Table of Contents
- All Categories
- Create your bot
- Chats - Livechat and Human Takeover
- Chats Section Guide (v4.0)
Chats Section Guide (v4.0)
Updated
by Dilyara
Prefer watching than reading? No problem, we've got you covered 👇
We welcome you to the new redesigned Chats section (Version 4.0), the place where humans and Chatbots meet! 🤩
From the Chats section, you can see all conversations between the bots and your leads in real-time, have agents chatting in real-time when needed, send the visitor back to an automated conversation with a bot, and much more!

To access the Chats section, just click on the Chat icon in your Dashboard:

Types of Inboxes in the Chats section🔍
In the new Chats section, on the left side panel, you will have three subsections that will allow you to access the inboxes you want:

- Important ❗️

Here you will find 3 inboxes:
- Assigned to me - here you will find the chats assigned to yourself as an agent, you can see your avatar, and also a green dot in the right superior corner of the circle, which represents the agent's status (green-online; red-busy; grey-offline).
- Unassigned - here you will find the conversations that are not assigned to any agent yet.
- All - here you will find all the conversations of your bots, including yours, unassigned and the ones assigned to your teammates.
- Channels 📚
You will find here all the channels (Web, Messenger, WhatsApp) that you have in your account, besides, you can use the universal search engine to search by the name of the bot:

- Agents 🙋
You'll find all the agents that you have in your Landbot account. Once you click on the name you will see on the right side the chats assigned to that agent!
You can also use the universal search engine to search by the name of the agent:

Managing the inbox
Filter by the type of the conversation 💬
On the right side, you also have an option to sort out what type of conversation you would like to see:

Available options are:
- All - Shows ALL conversations, regardless of the status. That means, shows open, paused, closed, blocked and unassigned chats.
- Open - Conversations that are open (the ones that you have not closed).
- Paused - Conversations you have snoozed (paused).
- Closed - Conversations you have archived in the Chats section. Usually chats you don't need to handle, or that already solved.
- Blocked - Conversations where you have blocked the user, so that this user can't contact your agent.
Filter by the value of the variable 📝
It is possible to filter conversations according to the a specific value of the variable. You can search by the @name, @phone or @email from the users.
For example, here we filter by the value "mar" and we can see conversations with users who have variables that contain it, in this case, in @name and @email:

Sorting conversations 📏
On the right side of the search bar, you can sort your conversations by who’s been waiting longest for a reply, or newest conversations:

Select multiple chats 🖇
You can now select multiple chats to apply the following actions to all selected conversations! First, you'd need to select one particular chat and then you'll be able to select of all them:

Additional actions 📥
Click on the three dots on the right side of the chat to view additional actions you can perform:

- Send transcription - send a transcript of the conversation as a TXT file to the Agent's email address;
- Mark as unread - if you have already opened the conversation, you can mark it as unread so it will appear in your inbox with the blue dot. In case the conversation hadn't been opened yet, you'll see the option to mark it as read;
- Delete the conversation - choose this option to delete the conversation. Please have in mind that since you have total control over the data of your account, this action is not reversible, not even by our team.
Live Agents and Human Takeover 👥
How can a conversation turn into a Livechat?
When can conversations become human interaction between agents and users?
- When an agent writes to the User at any point of the conversation from this Chats section, or
- When the Human Takeover block is triggered in the bot flow.
What happens to the Header of the bot after an agent takes over the conversation?
After the agent takes over the conversation, the header will show the avatar of the agent, and the text "A human at" + the name of your company.
So before the agent took over the conversation, the header looked like this:

And after the agent stepped in:

How to assign conversations to agents 🔀
- On top of the chat, it is possible to see if the conversation was Assigned to an Agent, or was not assigned.

- If you want to assign it to an agent, click on the option Assign to agent, and select from the drop-down the agent you want to assign the conversation.

- It is also possible to assign the conversation to another agent, or turn it back to unassigned, by clicking on the agent, or Unassign agent button.

What happens to the conversation when an agent goes offline? ⛔️
Assignation Rules for Agents:
You can set the agent assignation criteria for the Chats section from the Account settings > Preferences section:

There are three options for the rule of assignation of the chats, when an agent is offline:
- No status check: The chats will remain assigned to the agent, regardless of the agent's status.
- Unassign chats: If the agent goes offline, the chats will be unassigned, and can be manually reassigned to the other online agents from the Unassigned inbox.
- Reassign chats to online agents: If the agent goes offline, the chats will be reassigned to the other online agents, according to the volume handled by them. If there are no agents online, the chats will stay in the Unassigned inbox.
Managing the Conversation 💬
Send messages to the user
Click on the Message field and start typing the message for the user. Press Enter or click on the button Send to send the message.
To add a new line to the text, press Shift + Enter on your keyboard.

Shortcuts Manager
By clicking on the Shortcuts Manager icon you can check the list of saved shortcuts. You can add your own saved replies to the account by clicking on Create button, and delete any if needed with the trash icon.
Finally, to use shortcuts in the Message field, just Type / to view the available ones and insert it:

Bot Launcher
Send the user back to an automated conversation using the Bot launcher (Jump to) feature. Choose the bot you want to launch, click on select, and the new bot will be handling the conversation from then on 🤖

Send Media
Click on the attachment icon to send media content, and a modal will appear with all the options of media you can send.


Record Audio
By clicking on the mic icon, you can record voice notes directly in the Chats section and send them to the users to provide the best experience🎤

Click on Start recording to record audio, which maximum length is 1 minute:

Once you click on Stop recording, you'll be able to listen your audio before sending it to the user. You can also click on the Trash icon to delete it and record another audio:

The user will be able to play the audio directly from his end:

And download the audio as MP3 file by clicking on 3 dots:

Add emoji
You can open the emojis panel by clicking on the emoji icon:

Choose an emoji that you want to add and enrich communication with your users🤩

Insert Private Notes
Add private notes in the body of the conversation, which will only be seen by you and your team, it will not be seen by the user. You can also mention your teammates with @ symbol to notify them.

You will be able to keep track of the notes created on the right side of the Chats Dashboard❗

Send HSM Templates (for WhatsApp)
If you have the WhatsApp API Business integration, you can contact your users proactively after the initial 24h window using HSM Templates.
Besides setting Campaigns to contact your users, you can send templates to each conversation individually, directly from the Chats section.

Click on the Template icon on the bottom left corner of your Input field, and select one of your approved HSM templates to contact that user.
Close chat
When you close the chat, it will archive the conversation:

When the chat is closed, you'll see the button to reopen it:

Pause chat
If you are not ready to close the conversation yet, you can pause it for the time that suits you better by clicking on Pause button:

When you pause the conversation, it will NOT be archived and will remain assigned to the agent.
Also, if there is a Human Takeover happening, the input field will remain available for the user.
User information
On the right side of the conversation, you will see the information about the User, such as name, country, device and browser used, date and hour accessed, among other information.

Extra actions 📎
Click on the 3 dots, right next to its name, on the right side of the user information, to view more options:

- Send transcription: Select this option to send a transcript of the conversation to the Agent's email.
- Block Customer: If necessary, block users with just a click.
- Delete the conversation: Choose this option to delete the conversation. Please have in mind that since you have total control over the data of your account, this action is not reversible, not even by our team.
Variables 📌
You can manage the variables from the conversation right from the Chats dashboard, on the Variables section on the right side panel:

It is possible to perform the following actions with variables:
- Create new variable
By clicking on Add new variable button, you will be able to configure a name, format and value for the new variable:

Newly created variable will also appear in the list:

- Update a variable
Click on any variable to see its information and update it, if necessary:

- Delete variable
By clicking on the Trash icon, you can delete any variable:

Notes 📝
From the right-side panel, you can also see all the private notes of the conversation, and delete any of them, if necessary:

Extra information:
Notification to update the data
When you leave the tab with the Chats section open for a while, you can see the following pop-up informing you about the need to refresh the page to see updated data:

Add notifications when a chat is assigned to an online agent
It is possible to add notifications when the chats are assigned to a live agent.
This must be set up in your browser notifications (we recommend using it for Chrome Browser only).
The pop-up notification (with sound) will be shown at the moment when the conversation is assigned to an online agent.

Also, once the conversation is assigned to an online agent, the agent will receive the notifications with the sound every time a user sends a message:

You can click on these notifications and you'll be redirected to the conversation with this user in the Chats section.
To enable notifications, click on your Avatar > Notifications:

Click on Enable Desktop Notifications button:

And a pop-up to allow or block notifications will appear in your browser:

After that, it will display whether you have allowed or blocked the notifications, and instructions to change this setting:

Visitor's name
By default, all the chats will be under the name Visitors #id_number:

To be able to see the name provided by the user, you should ask and save it under the @name system variable, for example, using the Question: Name block:

This way, you will see the users' names directly in the Chats section:

Build an URL in the bot to access the conversation in the Chats section
You may want to send the links to the conversations with your users to your database or email address to have a direct access to them!
Here's how you can build an URL of the conversation in the bot:
- Use the Set a Variable block to create a custom variable to store the chat's ID, where the value is: ${chat_uuid}

- With the second Set a variable block, we will build the URL with the variable that we created in the first step.
In this case, the value is: https://app.landbot.io/gui/chats_v4/@{chat_id}

That's it! You can send the variable @chat_url to your database!