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How to export the data from your bots

Dilyara Mukhamedgaleyeva Updated by Dilyara Mukhamedgaleyeva

One of the biggest values of chatbots is the data collected๐Ÿ“Š

In this article we want to help you to get the most from your bots and to show you the most used options to export the data from your bots.

Quick explanation before we start: Landbot saves the information in variables (for ex., @name,@email).

You can use Landbot system variables and create your own custom variables to export the data to your database. If you are not familiar with the concept of variables, please click here.

Metrics section > Users

This section is all about the data collected by your bots, and it's divided in three subsections: Overview, Channels, Agent Reports

  • In the Overview > Users by clicking on "Send report" you can export the overall data of your brand in a single CSV file to your email, including the variables saved by all the bots from your account.

The email will be sent by default to the email address you use to log into Landbot, but you can choose a custom email address to be sent by enabling the toggle Send to custom email.

  • In the Channels > Users you'll be able to sort out the information by bot and export all the variables saved by selected bot as a CSV file to your email.
  • In the Agent Reports section by clicking on "Send report" you can also export the information, but now the information will be related to the chat management of your agents.

If you want to get more information about Metrics section, please check this article.

Analyze section > Users

In the Analyze section > Users you'll find the same information displayed in the Metrics > Users section of your Account.

You can access it from the upper menu of your bot builder:

By clicking on "Request Data" you can export a CSV file to your email address with the details of every user that talked to your bots, as well as all the variables saved by the bot during the interaction with this user.

When clicked, you'll see notification that an email will be sent to your account's email with the report attached.

Once you clickย OK, landbot will let you know that the results sending can take a bit long depending on the size of the list!

Chats section

If you want to export the whole transcript of the conversation with the user, it's possible to do it from the Chats section!

To do so, click on the 3 dots on the right side of the chat that you want to export and select Send transcription option:

The email with TXT file attached will be sent to the Agent's email address.

If you want to get more information about Chats section, please check this article.

Google Sheets

available on Professional and Business plans

If you don't want to export data manually, you are now able to update your database in real time and send the data collected by your bot directly to Google Sheet.

Our native integration with Google Sheets allows you to do it in just few clicks!

Learn how to configure it here.

Google Sheets is a great free tool to manage your database. However, it has some limitations, for example, number of tabs that you can use (200ย sheetsย per workbook).

If you want to manage more sophisticated database and you have more technical knowledge or developer in your team, check out the next option ๐Ÿ˜‰

Airtable

Webhooks available on Professional and Business plans

Airtable is another great tool to manage collected information!

It is possible to set up a Request with our Webhook block and create/update records in your Airtable database.

Learn how to configure it here.

If you want to get more information about how Landbot processes the data, please check our Privacy & Security Policies

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...โถ, ๐Ÿ”Ÿ, ๐Ÿ’ฏ ways to analyze your data ๐Ÿ“ˆ

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