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How to export the data from your bots

Dilyara Updated by Dilyara

One of the biggest values of chatbots is the data collected. 

This guide will show you how to export chatbot conversations and data, ensuring you get the most out of your bots. 

Before we start, let’s remember an important detail: Landbot saves the information and user input in fields (e.g., @name,@email), which you can use or customize to export data to your database.

Methods to Export Chatbot Conversations and Data Insights

Export via Conversations’ Data

This section contains all the data collected by your bots and, as you can see below, is divided into three subsections: Overview, Channels, and Agent Reports.

  • In Overview > Conversation’s Data, you can export all the raw data of your brand in a single CSV file (by clicking on ‘Raw Data Export’) that you will receive in your email, including the fields saved by all the bots from your account.
Screenshot that shows an overview of the Analyze section of Landbot's chatbot builder

The email will be sent to the email address you use to log into Landbot.

  • In Channels > Channel Conversations’ Data, you can filter the information by bot, and export all the fields saved by it as a CSV file by clicking on ‘Raw Data Export’. You will also receive the file in your email with your chatbot data.
Screenshot that shows the channel conversations' data section to export chatbot data
  • In the Agent Reports section, you can access information related to your agents' chat management. To export it, click on ‘Raw Data Export,’ and you will receive the CSV file directly in your email inbox.
Screenshot that shows the Agent Report section from Landbot's chatbot builder to export chatbot data

For more information, we recommend you read further in our Knowledge Center article about the Metrics section.

Export via Bot's Analyze Section

Bot’s Analyze Section > Conversations’ Data

If you want to get data from a specific bot, you can directly access that bot, then go to the Analyze section, which is in the upper menu of your bot builder, and click on the tab ‘Conversations’ Data’.

Screenshot of Landbot's chatbot builder menu

There, you'll find the same information displayed in the Metrics > Conversations’ Data section of your Account.

In this case, by clicking on "Raw Data Export", a CSV file with your chatbot data will be generated and sent to your email address, with the details of every user that talked to that bot, as well as all the fields saved during the interaction with the user.

Screenshot that shows how to export chatbot data from a specific Landbot chatbot

Keep in mind that, depending on the size of the list, it might take a while to receive the CSV file. 

If you need further information about this section, check the Knowledge Center article about the Analyze > Conversations’ Data area. 

Also, check the detailed step-by-step guide on how to open a CSV file. 

Bot's Analyze Section > Flow Analytics

With Flow Analytics, you can track the block-by-block conversion and drop-off ratio in any bot!

If needed, you can also export the entire flow as a PNG file by clicking on the ‘Export flow’ button at the bottom of the screen:

Screenshot that shows how to export chatbot flow as PNG in Landbot's builder

Check this article about the Analyze > Flow Analytics section to get a deeper understanding of this feature. 

Export via Inbox section

If you want to export the whole transcript of the conversation with the user, you can do it from the Inbox section.

To access this area, you will find a direct link in the menu available on the left side of the screen:

Screenshot that shows where to find the inbox section in Landbot's chatbot builder to export chatbot data

Once you are there, look for the conversation you would like to export, open it, click on the 3 dots on the right side of the chat, and select the ‘Send transcription’ option:

Screenshot that shows how to export chatbot data as a transcript and TXT file

An email with a TXT file attached will be sent to the Agent's email address assigned to that conversation.

Check this article about the Inbox section to know more about it.

Advanced Data Export Options

Google Sheets
Available only on Professional and Business plans

If you don't want to export data manually, you can now update your database in real-time and send the data collected by your bot directly to Google Sheets.

Our native integration with Google Sheets allows you to do it in just a few clicks!

Go through this article to learn more about how to integrate your chatbot with Google Sheets.

Google Sheets is a great free tool for managing your database. However, it has some limitations, such as the number of tabs you can use-200 sheets per workbook.

If you want to build a more advanced database, and you have some technical knowledge or a developer in your team, the next option might be a good fit. 

Airtable
Airtable block is only available on Professional and Business plans

Airtable is another great tool to manage information!

Using our native Airtable integration, you can easily connect your account and update your database in real-time!

Check this article to learn more about the Airtable block and how to integrate it with your chatbot.

Webhooks for Advanced Automation

You can also set up a Request with our Webhook block and create/update records in your Airtable database.

Webhooks available only on Professional and Business plans
If you want to get more information about how Landbot processes the data, please check our Privacy & Security Policies

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Export data: How to open a CSV file

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