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How to export the data from your bots

Dilyara Updated by Dilyara

One of the biggest values of chatbots is the data collected📊

In this article, we want to help you to get the most from your bots and to show you the most used options to export the data from your bots.

Quick explanation before we start: Landbot saves the information in variables (for ex., @name,@email).

You can use Landbot system variables and create your own custom variables to export the data to your database. If you are not familiar with the concept of variables, please click here.

Metrics section > Users

This section is all about the data collected by your bots, and it's divided into three subsections: Overview, Channels, Agent Reports

  • In the Overview > Users by clicking on "Send report" you can export the overall data of your brand in a single CSV file to your email, including the variables saved by all the bots from your account.

The email will be sent to the email address you use to log into Landbot.

  • In the Channels > Users you'll be able to sort out the information by bot and export all the variables saved by a selected bot as a CSV file to your email.
  • In the Agent Reports section by clicking on "Send report" you can also export the information, but now the information will be related to the chat management of your agents.

If you want to get more information about the Metrics section, please check this article.

Bot's Analyze section > Users

In the Analyze section > Users you'll find the same information displayed in the Metrics > Users section of your Account.

You can access it from the upper menu of your bot builder:

By clicking on "Send report" you can export a CSV file to your email address with the details of every user that talked to your bots, as well as all the variables saved by the bot during the interaction with this user.

When clicked, you'll see a notification that an email will be sent to your account's email with the report attached.

Keep in mind that the results sending can take a bit longer depending on the size of the list!

For more information about the Analyze > Users section of the bot, please refer to this article.

Also, for a detailed step by step guide on how to open a CSV file, check here.

Bot's Analyze section > Flow Analytics

With Flow Analytics, you can track the block-by-block conversion and drop-off ratio in any bot!

By clicking on the Export flow button at the bottom of the page, you can export your flow as PNG file:

For more information about the Analyze > Flow Analytics section of the bot, please refer to this article.

Inbox section

If you want to export the whole transcript of the conversation with the user, it's possible to do it from the Inbox section!

To do so, click on the 3 dots on the right side of the chat that you want to export and select Send transcription option:

The email with the TXT file attached will be sent to the Agent's email address.

If you want to get more information about the Inbox section, please check this article.

Google Sheets

available on Professional and Business plans

If you don't want to export data manually, you are now able to update your database in real-time and send the data collected by your bot directly to Google Sheet.

Our native integration with Google Sheets allows you to do it in just a few clicks!

Learn how to configure it here.

Google Sheets is a great free tool to manage your database. However, it has some limitations, for example, the number of tabs that you can use (200 sheets per workbook).

If you want to manage a more sophisticated database and you have more technical knowledge or developer in your team, check out the next option 😉

Airtable

Airtable block is available on Professional and Business plans

Airtable is another great tool to manage collected information!

Using our native Airtable integration, you can easily connect your account and update your database in real-time!

For more information about the Airtable block, please check this article.

On the other hand, it is also possible to set up a Request with our Webhook block and create/update records in your Airtable database.

Learn how to configure it here.

Webhooks available on Professional and Business plans
If you want to get more information about how Landbot processes the data, please check our Privacy & Security Policies

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Metrics Section

Export data: How to open a CSV file

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