Build a bot
Getting started
Basics and builder
Variables in Landbot - Getting Started
Builder's keyboard shortcuts and mechanics! 🏗
Builder Interface
Starting Point
How to disable a bot
Bricks
Bot's Settings
Messages, Questions and Logic blocks
Messages
Question blocks
Send an Email
Buttons block
How to set up Multiple Choice questions
Forms Block
Multi-Question block
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Logic blocks
Formulas
How to Perform Basic Calculations
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Landbot System Variables
Simple cart v0.2
Set Variable
Any of the above Output
How to open a new URL in another tab (window)
Global Keywords 🌍
Keyword Jump
Lead Scoring block
Persistent Menu
Jump To block
AB Test
Code block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
Close Chat block
How to display images with a variable URL source
How to ask a question based on a variable not being set (empty URL params)
Business Hours block
How to avoid visitors selecting specific days of the week
Custom Goals
Note block
Code Set
Share & Embed
Embed the bot into your Website
Export Flow on canvas as PNG
Embed Landbot in an iframe
Landbot in Wix
Share your Bot as a Template 🌎
Customizing the Proactive Message
How to share a Web bot
Design section (web bots)
Account Settings and Billing
Billing
Account Settings
Account Settings
Account Homepage
Dashboard
Common reasons for not receiving account activation email
Privacy and Security
Landbot's Privacy & Security Policies
Compliance with the GDPR - General Data Protection Regulation
Landbot's Abuse Policy - How to Report an Abusive Use of Landbot
Teammates
Agent Status and Log out
Roles & Permissions for Teammates
Teammates - Add extra agents (seats) to your Account
Notifications section
Startup Discounts
NGOs and Educational Organizations Discount
Human Takeover & Inbox
Integrations with Landbot
Native Integrations
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
Salesforce
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send WhatsApp Message Templates from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
Make a survey with Landbot and display the results in a Notion table using Zapier
Dynamic Data (Arrays)
Slack Notification block
Stripe integration block (v2)
Hubspot Calendar in Landbot
Slack Integration Dashboard
Create a Contact in Hubspot
Sendgrid Integration Dashboard
Webhook Block Dashboard
Trigger Automation block
HubSpot Integration Block
Stripe Integration Dashboard
How to create a custom SendGrid email - (Custom "from" email)
Webhook block (External API REST)
How to complete a digital signature flow by Zapier
Calendly Integration block
How to TEST your Http Request (Webhook block)
Non-Native Integrations
MailChimp integration block
Google Analytics - Track Events (Not embedded)
Google Analytics - Track Events (Embedded)
Facebook Pixel - Track Events (only Embedded)
How to validate phone number with SMS verification (with Vonage Verify)
Connecting MySQL with Make.com (formerly Integromat)
Xano Database
How to list events from Google Calendar using Paragon
How Track Google Analytics Events in Landbot with Google Tag Manager (GTM)
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to upload a file to Google Drive using Make.com (formerly Integromat)
How to create a contact and add it to a deal in Pipedrive using Integrately
Update a Ticket in Zendesk
Add a song to a Spotify playlist with IFTTT
Create Contacts in Intercom
Google Maps API Key for Address block
Fill and download PDF with PDF Monkey
Create a Ticket in Intercom
How to send the SMS with verification code using Pipedream
Paragon trigger
Pabbly trigger
Extract Data With Google Maps Geocoding API
Landbot in your web with Google Tag Manager
How to display the near location of your store for Web bots (with Store Locator Widgets)
Send WhatsApp Message Template from Make (ex Integromat)
Redirect User Based on Language Input (DeepL)
Landbot in Webflow
Google Adwords - How to track Google Adwords in Landbot
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Segment
Create a Ticket in Zendesk
Integrately trigger
Create a contact and assign it to a list in Activecampaign (API)
Embed in Sharetribe
Pipedream trigger
Zendesk Integration Dashboard
IFTTT trigger
Mailchimp Integration Dashboard
OCR in Landbot
Landbot in Shopify
Embedding Landbot in Carrd
Calculate Distances With Google Maps API
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to book Google meet by using Pabbly
Landbot in Wordpress
Landbot in Squarespace
How to extract data from an external source with Make.com and use it in Landbot
WhatsApp Channel
Adding & Managing your WhatsApp Channel
Facebook Business Verification - Best Practices 🇬🇧
WhatsApp Number Deletion (WA Channel management)
Adding a WhatsApp number to your account
Meta processes guide: FBM verification, Official Business Account (OBA) requests, Appeals
Additional Number integration: Limitations and Requirements (Number integration)
Existing WhatsApp Number Migration
Key Insights for Migrating to WhatsApp Business API Cloud
How to's, Compatibility & Workarounds
WhatsApp bots - Feature Compatibility Guide
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
Customize and embed your WhatsApp Widget
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
Send Automated Message Templates based on Dates
Enhancing WhatsApp Bots with Delayed Responses Using External APIs
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
Getting Subscribers: Opt-in, Contacts
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
Create Opt-ins (Subscribers) using Landbot API
Opt-In block for WhatsApp 🚀
Opt-in Check Block
WhatsApp Channel Settings
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
WhatsApp Channel Settings
Growth Tools for WhatsApp
Duplicating bots
Messaging and contacting your users
WhatsApp Campaigns 💌
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Audience block
Recognise the users input when sending a Message Template with buttons
Audiences
Send a Message Template from the Builder
Getting started!
WhatsApp Testing
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
Types of Content and Media you can use in WhatsApp 🖼
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Native blocks for WhatsApp
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
AI in Landbot
Non-native AI Features
Create a JSON format response from OpenAI in WhatsApp
Connect OpenAI Assistant with Landbot
How to build a FAQ chatbot with GPT-3
GPT-4 in Landbot
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Native AI Features
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Form Block
Dynamically Change Any Style
Embed Customizations
How to "send" a user to a specific point in the flow with Javascript and with the API
Modifying Embed Size
Load script and display bot on click button
How to launch a Landbot by clicking a button
Open LiveChat bot as soon as page loads (3 ways)
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Examples: Lead Gen
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Detect if a visitor is on Mobile/Tablet or Desktop
Customized display in the bot
How to display an HTML Table and a List in Landbot v3 web
Progress Bar Workaround
Add a Chart (with Chart JS library) in your Landbot
How to embed a .gif file inside a message
Different ways to embed Videos in Landbot
Pop up modal to embed third party elements
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Dynamic Data CSS
Form Block CSS
Multi Questions CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
Create an SMS bot with ClickSend and API Chatbot
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Get the array's index of the user selection and extract information from array
How to redirect visitors to a URL (web only)
Embed Google Maps
How to add a Click-to-Call/Email/WhatsApp button
Airtable usecase: Create an event registration bot with limited availability
How to calculate the number of days between two selected dates
Reservation bot with Airtable
Set a timer to get the time spent during the flow
Workarounds & Codes
How to Detect Visitors Browser
Conditional Welcome (Non-embedded bots)
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Detect if bot was opened
Fixing Web Bot Loading Issues for iOS Devices in Meta Campaigns with Disclaimers
Different ways to format numbers with JS
Trigger Event if User Abandons Chat
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Open / Close a Web bot (embedded)
Add Captcha Verification (Non-Embedded Bots)
Launching a bot depending on browser language
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to set up questions with a countdown
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Set the flow depending on the url path (for embedded landbots)
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Creating Masks for User Input (2 examples)
Popup on Exit Intent
More Topics
Table of Contents
- All Categories
- Metrics and Data Management
- Bot's Analyze Section
Bot's Analyze Section
Prefer watching than reading? No problem, we've got you covered 👇
The bot's Analyze section is all about helping you make smarter decisions based on your Landbot's performance, so it's super important to understand it correctly📊
It's divided into three sections, so let's see what you can do in each one!
Metrics
In the Metrics section, you'll find the basic information about conversion that you could use to learn from your users!
- Chats - the number of users that started a conversation with the bot. This means that, at least, they've interacted with the Start Message.
- Finished - the number of users that reached a block that wasn't connected to any other, which usually means that they finished the conversation! You can have several endings on your bot but, as long as users reach the last block of a sequence, they'll be counted as "finished".
You can check each metric separately by selecting it at the bottom of the page. When clicked, you will see the graphic only of the selected metric:
The actions that you can perform here are:
- Filter data by date range: you can visualize the data in different pre-defined date ranges or even create your own custom date range.
- Select the timeframe: you can choose whether you want to visualize the data daily, weekly, monthly or yearly.
- Refresh: by clicking on this icon you can update the metrics.
- Choose the graphic's type: it is possible to choose between different options of types of graphs.
- Check Goals metrics:
You should select the goal that you want to check by clicking on Select your goal button:
Then at the right side of the page, you will be able to check the number of the users that reached this goal and its corresponding rate:
For more information about the Goal metrics, please refer to this article.
- Reset Metrics:
Need to reset the metrics from your bot? Click on the Reset Metrics button, confirm the operation, and that will be done in a few minutes!
Users
In the Users section, you can find the details of every user that talked to your bot, as well as all the variables saved by the bot during the interaction with this user, by scrolling vertically and horizontally.
The actions that you can perform here are:
- Filter by date range - click on the pre-defined buttons to select between different periods or customize your own range:
- Refresh - by clicking on this icon you can refresh the data:
- Apply filter - by clicking on this icon you can add conditions to the result visualization:
- Show/hide variables - choose which variables you want to view:
- Export report - click on Send report to export the data and the CSV file will be sent to your email:
The email will be sent by default to the email address you use to log into Landbot.
Also, for a detailed step-by-step guide on how to open a CSV file, check here.
- Delete data - select those interactions with users where you want to delete the data and click on the Trash icon to erase it. This information will be deleted permanently and this action cannot be undone:
Flow Analytics
With Flow Analytics, you can track the block-by-block conversion and drop-off ratio in any Landbot, learn how!
The actions you can perform here are:
- Check the conversion and drop-off ratio from each block
The information provided is divided into 2 big groups:
- Block-by-block conversion: That number you see over every blue arrow shows the percentage of people that, when reached that block, followed each path.
- Block drop-off: Red arrows show you the drop-off metric, AKA the percentage of visitors leaving the flow at that specific point.
Finally, if you hover over any arrow you'll see the absolute number of visitors that have chosen that path:
- See drop-offs
By clicking on See drop-offs button, you can set the percentage to see the blocks that have a drop-off greater or equal to this %:
- Export flow
Click on the Export flow button at the bottom of the page to export your flow as PNG:
Additional Information
- Second Visit: Please notice that the Flow Analytics section counts how many times a user passes through the block, without considering if it was in the same session or not (second visit).
- Bricks: Click on the Brick to see the Flow Analytics inside it 👀
- Jump to: When you click on the Jump to block in the Flow Analytics section, you will be redirected to the Flow Analytics section from that bot builder.
On the second bot, the number of users that entered through the jump will be indicated in yellow:
Example:
- Click on the Jump to block in the Flow Analytics section from the main bot:
- Check the Flow Analytics in the second bot.
Please keep in mind that even though you can see the Flow Analytics on the builder from the second bot, the variables and answers will still be stored in the Analyze > Users section from the main bot.
The same goes for the Metrics > Users section of the account.
Limitations
Please notice that in some specific cases, the Flow Analytics will not be applicable, where you will see N/A message instead of the percentage:
- Version conflict: When you make changes in the flow after the bot has been published.
Example: If you published a bot in January and changed the flow in February, there will be incompatibilities in the Flow Analytics due to the different versions the section is analyzing.
However, if you check the Flow Analytics in February (filtering the dates), you will not find this incompatibility. - Jump to within the same bot: Please notice that if you use the Jump to block to perform jumps within the same bot, it will create a case of N/A.
The same does not happen if you use the Jump to block to go to a different bot, and you will see all the flow analytics available in the second bot. - Back button: If you use the bot with the back button, you will see the N/A message instead of the percentage in the parts of the flow where the users hit the back button.
For WhatsApp
This section behaves exactly the same way as in the Landbot (web) version.
For Facebook Messenger
This section behaves exactly the same way as in the Landbot (web) version.