Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! 🏗
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Global Keywords 🌍
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Jump To block
Get started with the Formulas block
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Comparison
Formulas - Array
Multi-Question block (Create a Form)
Multi-Question Block (New)
Multi-Question (Old Version) - the Question editor (WEB - Landbot 3 only)
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ 💳
Fair Use Policy
Agent Status and Log out
Roles & Permissions for Teammates
Common reasons for not receiving account activation email
Privacy and Security
Integrations with Landbot
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Advanced filters formulas Airtable block
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Blocks Dashboard
How to TEST your Http Request (Webhook block)
Webhook block (External API REST)
Webhook Blocks Dashboard
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Google Cloud Functions
Embed Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
Connecting MySQL with Integromat
How to upload a file to Google Drive using Integromat
How to send an email through Sendinblue by Integromat
How to extract data from an external source with Integromat and use it in Landbot
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
How to send an email with Gmail by Zapier
How to extract data from an external source with Zapier and use it in Landbot
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
Getting started with the WhatsApp Integration
WhatsApp Testing (NEW)
Сonnecting WhatsApp Business API with 360Dialog
WhatsApp Number Migration / Porting to Landbot
Facebook Business Verification - Best Practices 🇬🇧
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your Whatsapp number
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
WhatsApp Campaigns 💌
WhatsApp's Message Templates (HSM)
Send Whatsapp Messages with Landbot API
New Opt-in block for WhatsApp 🚀 (for Dialog360)
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp 🖼
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Metrics and Data Management
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Dynamically Change Any Style
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
Load script and display bot on click button
How to trigger events and/or pass values from Landbot to the container site
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: Whatsapp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
How to use Google Fonts in Landbot
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
reply from Slack: How to create an integration to allow agents reply Whatsapp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Workarounds & Codes
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Customized Behavior in Mobile Browsers
How to not display Proactive Message to repeating Visitors
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Random 4 digits Number (Web)
Cookie consent banner (full page / full page embed)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
How to embed Google Maps addresses in an iframe
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
Introducing a new Landbot Community 🎉
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
NGOs and Educational Organizations Discount
Table of Contents
Updated by Steph Cisneros
Want to change your plan or your billing details? Check invoices or add a new payment method? You can do this and more from the Subscription section of your Account!
To access the Subscription section, click on your avatar, in the bottom-left corner of your Dashboard, then click on Subscription.
In the Subscription section you will find 3 sub-sections: (i) Plans & pricing, (ii) Subscription, and (iii) Invoices. We'll go through all of them one by one.
Plans & pricing
In the Plans & pricing page, you're going to find the Plans comparison:
Click on the tab to show what you would be paying monthly, if you were to opt for the yearly pricing (with a discount of 20%):
If you scroll down you will find a table with the full list of features and the plans what they are (or not) included.
Under the option "current subscription", you will be able to see your current plan, and the number of Seats (Teammates) you have added to your account.
In the example below, we are on a Business plan with 2 seats.
In this section it is possible to edit the information about the Credit Cards you use to pay for your Premium plan, performing the following actions:
- Add a Credit Card: You can add a credit card at any time by clicking on Add Payment Method:
Insert the card number, the expiration date and the CVC, then click on Add card:
- Change the Credit Card used: If you need to add another credit card, click on Add another credit card, just below your first card.
- Delete a Credit Card: You can delete a payment method by clicking on the Delete button.Note: Please keep in mind that if you are paying for a Premium plan, you must have at least one saved credit card at all times.
Please downgrade to the Sandbox (Free) plan first to delete all your payment methods. If you downgrade you will not lose the services because this will be provided until the end of the prepaid period and the account will be downgraded (Sandbox) after that. But If there is no payment method at the moment of the renewal, the subscription will be cancelled, and the bots will be disabled.
To edit your Billing details, click on the pencil icon at the bottom of the subscription page.
Please keep in mind that these are the details that are going to show on your payment invoices.
You can insert your details as a Company or as a physical person (Personal):
- For Company Accounts, you need to insert your VAT number (or equivalent tax registry number from the country).
- For Personal accounts, you need to insert your Personal ID Number.
How to upgrade
If you want to change your plan to a superior one (Upgrade), you can do it by clicking on Change my plan > choose a plan from the Plans & Pricing page > Click on Upgrade now.
It is also possible to do it by clicking directly on the Upgrade Now button (as you can see in the right side of the following example).
Both ways will lead you to a 3 step Payment Process:
- Step one: Billing details
Insert or revise your billing details, then click on Save & Continue.
- Step two: Payment method
Insert or choose your Payment method, then click on Confirm & continue.
- Step three: Confirmation
Choose the plan you want to upgrade to, and choose if you want to pay monthly or yearly (20% off).
Please make sure to revise the billing breakdown, which is the summary of the transaction.
If you have a Promo Code, you can type and apply it in the corresponding field (at the top-right corner) before you click on Confirm Upgrade.
By clicking on Confirm Upgrade you are paying the new subscription, and a confirmation message will appear.
If you are upgrading from a Sandbox (Free) plan, you will see this Welcome Onboard screen, and you'll be able to book a quick onboarding call with us. You can't miss this opportunity!
- Extra: Check your new Subscription status
If you go back to the Subscription page, you'll see your current plan and the date your account will be changed to the new plan.
The changes will reflect also on the Plans & pricing page, where your new plan will be labeled as Your current plan.
7 days money back policy
If you upgraded and decided that the new plan did not work for you, we guarantee a 7 days money-back guarantee period. This means that you can enjoy the plan you upgraded to for 7 days and then decide if it worth it according to your needs.
Please find more information about our Refund Policy in this same article.
After every payment, an invoice will generated in your Invoices section. It is possible to download the invoices as a PDF by clicking on Download.
If you need to update the information about your next invoice, you can do that at the Billing details in the Subscription section. Click here to see how to do it.
How to downgrade
Need to take a step back from the features you currently have in your plan? You can switch your account to another plan by Downgrading.
If you want to Downgrade to a plan with less features, or to the Sandbox (Free) plan, you can do it by clicking on Downgrade, under the chosen plan, in the Plans & Pricing questions.
If you choose the Sandbox (free) plan, you'll be redirected to a bot which will ask you the reason for your Downgrade (cancellation of subscription). This information is of great value for us, since it'll surely help us improve!
After you complete the bot, you'll be redirected to your subscription page, which will show the new state of your subscription. In the case of the screenshot below, the plan stays the same till the date of the September the 30th.
If you exceed the free chats included in the plan, the refund will only cover the Base plan.
- REFUND AFTER CANCELLING SUBSCRIPTION
If you forgot to cancel the subscription before being charged again, you have a grace period of:
(i) 3 days to cancel the subscription and ask for a refund for Monthly plans.
(ii) 7 days to cancel the subscription and ask for a refund for Yearly plans.
No exceptions will be made, and the refund will never be more than the amount of the last invoice charged (1 month for monthly plans, 1 year for yearly plans).
- REFUND AFTER UPGRADING
If you upgraded and decided that the new plan did not work for you, we guarantee a 7 day money-back guarantee period. This means that you can enjoy the plan you upgraded to for 7 days and then decide if it's worth it according to your needs 😉
Do you have any doubts about payment that were not solved in this article? Please check our Payment FAQ 😉