Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! π
Builder Interface
Supported Browsers
Guidelines π 5 best practices for chatbot design in Landbot π€
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Flow operations
Global Keywords π
Keyword Jump
Keyword Options π Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ π³
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Automate.io
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send HSM Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
OCR
OpenAI
How to build a FAQ chatbot with GPT-3
Fine-Tune GPT3 with Postman
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send HSM Template from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
Π‘onnecting WhatsApp Business API with 360Dialog
WhatsApp Number Migration / Porting to Landbot
Facebook Business Verification - Best Practices π¬π§
Adding a WhatsApp number to your account
Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp π
WhatsApp Campaigns π
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
New Opt-in block for WhatsApp π
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp πΌ
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots πΌ
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Welcome Block
Dynamically Change Any Style
Embed Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
Load script and display bot on click button
How to trigger events and/or pass values from Landbot to the container site
How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Reservation bot with Airtable
Workarounds & Codes
Refillable bottles
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Trigger Event if User Abandons Chat (For Non Developers)
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
How to not display Proactive Message to repeating Visitors
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
More Topics
Introducing a new Landbot Community π
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discount
Table of Contents
- All Categories
- Account Settings and Billing
- Billing
- Subscription Section (v3)
Subscription Section (v3)
Updated
by Dilyara
Want to change your plan or your billing details? Check invoices or add a new payment method? You can do this and more from the Subscription section of your Account!
To access the Subscription section, click on your avatar, in the bottom-left corner of your Dashboard, then click on Subscription.

In the Subscription section, you will find 3 sub-sections:
(i) Plans & Pricing;
(ii) Subscription;
(iii) Invoices.

We'll go through all of them one by one.
Plans & Pricing
Plans comparison
On the Plans & Pricing page, you're going to find the Plans comparison.

You will see a comparison of plans for the Web and WhatsApp plans.

Yearly Pricing
When you access the Plans&Pricing page, the prices shown will be for yearly pricing (with a 20% discount π€).
To view pricing for monthly billing, switch the toggle to Monthly.

Features comparison
If you scroll down you will find a table with the full list of features and the plans that they are (or not) included.

Subscription
Current subscription
Under the option "current subscription", you will be able to see:
- Your current plan;
- The number of Seats (Teammates) you have added to your account;
- Chats counter, which indicates the number of chats used within the current billing cycle compared to the number of chats included in your plan;
- Renewal date both for your chat counter and your current plan.
In the example below, we are on a Professional plan with 5 seats (Teammates), and our plan will be renewed on the 30th of May, 2023:

Payment method
In this section it is possible to edit the information about the Credit Cards you use to pay for your Premium plan, performing the following actions:
- Add a Credit Card: You can add a credit card at any time by clicking on Add Payment Method:

Insert the card number, the expiration date, and the CVC, then click on Add card:

- Change the Credit Card used: If you need to add another credit card, click on Add another credit card, just below your first card.
- Delete a Credit Card: You can delete a payment method by clicking on the Delete button.Note: Please keep in mind that if you are paying for a Premium plan, you must have at least one saved credit card at all times.
Please downgrade to the Sandbox (Free) plan first to delete all your payment methods. If you downgrade you will not lose the services because this will be provided until the end of the prepaid period and the account will be downgraded (Sandbox) after that. But If there is no payment method at the moment of the renewal, the subscription will be canceled, and the bots with Premium features will be disabled.

Billing details
To edit your Billing details, click on the pencil icon at the bottom of the subscription page.
Please keep in mind that these are the details that are going to show on your payment invoices.

You can insert your details as a Company or as a physical person (Personal):
- For Company Accounts, you need to insert your VAT number (or equivalent tax registry number from the country).
- For Personal accounts, you need to insert your Personal ID Number.


How to upgrade
If you want to change your plan to a superior one (Upgrade), you can do it by clicking on Change my plan > Choose a plan from the Plans & Pricing page > Choose a billing cycle (monthly/yearly) > Click on Upgrade.
It is also possible to do it by clicking directly on the Upgrade button (as you can see on the right side of the following example), or directly from the Plans&Pricing sub-section.


Once you chose the plan and the billing cycle, you will see the confirmation page with:
- Your billing details;
- Your payment method;
- The summary of the transaction.

By clicking on Confirm Upgrade you are paying the Premium subscription, and a confirmation message will appear.
If you are upgrading from a Sandbox (Free) plan, you will see this Welcome Onboard screen, and you'll be able to book a quick onboarding call with us. You can't miss this opportunity!

- Extra: Check your new Subscription status
If you go back to the Subscription page, you'll see your current plan and the date your account will be renewed/changed to the new plan.

The changes will reflect also on the Plans & Pricing page, where your new plan will be labeled as Your current plan.

7 days money back policy
If you upgraded and decided that the new plan did not work for you, we guarantee aΒ 7 days money-back guarantee period.Β This means thatΒ you can enjoy the plan you upgraded to for 7 days and then decide if it worth it according to your needs.
Please find more information about our Refund Policy in this same article.

Invoices
After every payment, an invoice will be generated in your Invoices section. It is possible to download the invoices as a PDF by clicking on Download.

If you need to update the information about your next invoice, you can do that at the Billing details in the Subscription section. Click here to see how to do it.
How to downgrade
Need to take a step back from the features you currently have in your plan? You can switch your account to another plan by Downgrading.
If you want to Downgrade to a plan with fewer features, or to the Sandbox (Free) plan, you can do it by clicking on Downgrade, under the chosen plan, in the Plans & Pricing sub-section:

If you choose the Sandbox (free) plan, you'll be redirected to a bot that will ask you the reason for your Downgrade (cancellation of subscription). This information is of great value to us, since it'll surely help us improve!

After you complete the bot, you'll be redirected to your subscription page, which will show the new state of your subscription. In the case of the screenshot below, the plan stays the same till the date of the 30th of September(pre-paid period), when it will be downgraded to the Sandbox (free) plan.

Refund policy
If you exceed the number of chats included in the plan, the refund will only cover the Base plan.
- REFUND AFTER 1st PAYMENT
If you upgraded and decided that the new plan did not work for you, we guarantee aΒ 7-day money-back guarantee period.Β This means thatΒ you can enjoy the plan you upgraded to for 7 days and then decide if it's worth it according to your needs π
- REFUND AFTER RENEWAL OF SUBSCRIPTION
If you forgot to cancel the subscription before being charged again, you also have a grace period of 7 days to cancel the subscription and ask for a refund. This applies both to Monthly and Yearly Premium plans.
No exceptions will be made, and the refund will never be more than the amount of the last invoice charged (1 month for monthly plans, and 1 year for yearly plans).
Payment FAQs
Do you have any doubts about payment that were not solved in this article? Please check ourΒ Payment FAQΒ π