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Question: Phone block

Jonathan Goodfellow Updated by Jonathan Goodfellow

For Landbot (Web)

Phone numbers are a great way of reaching out to your users. Learn how to ask for it by creating this type of block:

  1. First, drag and drop the green dot and type in "Phone" to create this type of question.
  2. You'll see a menu where you can add text, format it, and customize the variable name where the answer will be saved (by default @phone), right at the bottom.
  3. You can also toggle on/off the Show Country Code Selector option. The default country code that shows in the bot will be determined depending on the browser language of the user accessing the bot.

For WhatsApp

This block behaves exactly the same way as in the landbot (web) version. In case of not a number, it will trigger an error message, requesting the user to input a number. The Country Code Selector is not available.

For Facebook Messenger

This block behaves exactly the same way as in the landbot (web) version, but the Country Code Selector is not available.

It is possible to edit the Question Validation error in the block itself, by enabling this option in Settings > Custom Responses > Error Messages. You just have to enable the option Make each question validation error customizable.

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