for landbot (Web)
With the Close Chat block you can automatically archive conversations at a certain point of the flow to keep your Chat dashboard tidy.
- Scroll down until the Chat with Humans section to create the block:
- Now, select the Close Chat block to make sure conversations are archived when finished:
- Best practice would be to connect the last block(s) of your flow to the this block to avoid losing important data:
- If you want to see the archived conversations, go to the Chat section and filter your conversations by the status:
This block behaves exactly the same way as in the landbot (web) version.