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How to remove Landbot branding from your agent

Desirée M Updated by Desirée M

You can remove or replace Landbot branding on a Web agent from its Settings, its Design and its blocks. Some of it can be changed on every plan, including Sandbox, and the rest goes away on a paid plan. During the 14-day trial, you can try every option, but the agent's share link still opens a safety page.

Where does Landbot branding show?

Landbot branding shows in six places on a Web agent, and each one needs a different plan to remove:

Landbot branding

Where visitors see it

Plan that removes it

How to remove it

"Made with Landbot" footer

At the bottom of the chat

Professional and Business

Hide the footer

Header, avatar and launcher icon

At the top of the chat, next to each message and on the website launcher

Every plan, including Sandbox

Replace them

Social share and Create a Landbot

At the end of every chat

Starter, Professional and Business

Remove the social share

Email footer

In emails from the Send an email block

Professional and Business

Remove it from emails

Link preview

When someone shares the agent's link on WhatsApp, Slack or social media

Every plan, including Sandbox

Set your link preview

Safety page

Before the chat, on the share link

Starter, Professional and Business

Remove the safety page

In this example, a florist agent, Juniper Florist, runs on the Sandbox plan. Its chat ends with Landbot's share buttons, "WANT TO CREATE YOUR OWN? IT'S EASY, BEAUTIFUL AND FREE", a Create a Landbot button and the "Made with Landbot" footer.

Landbot chat on the Sandbox plan ending with share buttons, a Create a Landbot button and a Made with Landbot footer

On a paid plan with the branding removed, the same Juniper Florist chat shows the florist's own header and ends with the florist's goodbye. There's no footer and no Create a Landbot button.

Landbot chat with a Juniper Florist header, a goodbye message and share buttons, and no Landbot footer

To hide the "Made with Landbot" footer, select HIDE next to Landbot.io branding in the agent's settings. You can hide the footer on the Professional and Business plans. On other plans, Landbot.io branding shows a PRO badge.

1️⃣ In the builder, go to Settings > General.

2️⃣ Next to Landbot.io branding, select HIDE.

3️⃣ Click Apply changes.

4️⃣ Publish the agent. Visitors see the change from the next published version.

Landbot Settings, General tab, with the Landbot.io branding option set to HIDE

How to replace the Landbot header, avatar and launcher icon

To replace the Landbot header, avatar and launcher icon, add your own name and images in the agent's Design. You can change all three on every plan, including Sandbox. By default, the header shows Landbot's logo and "Start the conversation", and the avatar and launcher show Landbot's icon.

● Header: in Design > Layout > Header, write your brand in Logo text, add your logo in Logo Image and change the Tagline.

● Launcher icon: in Design > Layout > Launcher icon, upload your own Icon. Visitors see the launcher when the agent is embedded on a website.

● Avatar: in Design > Chat > Avatar, add the image that shows next to each message.

Click Apply after each change, then publish the agent.

Landbot Design menu next to a chat preview whose header reads Juniper Florist, Fresh bouquets every week

In the Juniper Florist agent, Logo text is Juniper Florist and Tagline is Fresh bouquets every week. For every design option, see the Design Section Guide.

How to remove the social share at the end of the chat

To remove Landbot's social share, run the agent on a paid plan: Starter, Professional or Business. On the Sandbox plan, Landbot adds share buttons and a Create a Landbot button to the end of every chat.

On a paid plan, you choose whether the chat ends with your own share buttons, with the Goodbye message block. The Goodbye message block is also available from the Starter plan.

● Social share icons: turns the share buttons on or off.

● Share description: the text shared with the link. Write your own so shared posts talk about your brand.

Landbot Goodbye message panel with Social share icons on and the share description Fresh bouquets every week at Juniper Florist

How to remove Landbot branding from emails

To remove the Landbot footer from an email, turn on Remove landbot.io branding in the Send an email block. The toggle shows on every plan, and removing Landbot branding is included in the Professional and Business plans.

Landbot Send an email block panel with the Remove landbot.io branding toggle turned on

The email's sender is the address you pick in From. To send from your own address, connect it first: see How to create a custom SendGrid email.

To set what a shared link shows, fill in Settings > SEO & Tracking and publish the agent. You can do it on every plan, including Sandbox. Link previews on WhatsApp, Slack and social media show the new title and description after the next publish.

Each field replaces a piece of Landbot's preview:

● Meta title: the preview title and the browser tab title. Left empty, it uses the header's Logo text and Tagline, or "Start the conversation".

● Site description (for search engines): the text under the title. Left empty, it shows Landbot's own description of Landbot.

● Upload your Meta image and Upload your Fav Icon: the preview image and the browser tab icon. Left empty, they show Landbot's.

The link itself can't be changed: it always uses a Landbot address. For every field, see Landbot native SEO & Tracking tools.

How to remove the safety page from the share link

To remove the safety page, upgrade to a paid plan: Starter, Professional or Business. On the Sandbox plan and during the trial, an agent's share link opens a Landbot safety page before the chat. The page tells visitors the agent was built by a Landbot user, not by Landbot, and they start the chat with Continue to chat.

Landbot safety page before a shared agent, with warnings, a Continue to chat button and an Upgrade your plan link

Embedded agents never show the safety page. See How to launch and share your agent.

FAQs

The footer comes back when the subscription lapses. Check that your plan and payments are up to date.

Does Landbot offer a white-label solution?

No. Landbot doesn't offer a white-label solution.

No. A shared agent always uses a Landbot address. To show the agent on your own domain, embed it on your website: see How to launch and share your agent.

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