Table of Contents
Reply Buttons block (WhatsApp)
Updated
by Elisa
The Reply Buttons block allows you to add buttons in a WhatsApp bot for quick replies, saving time and effort to the user of the bot.

Setting options

Header (optional)
You can add a header to the question, with a maximum of 20 characters.

Text (mandatory)
Make sure to add text to guide your users through the options.
The text can display a maximum of 1024 characters. If you use variables/fields, the content of the variable/field will count as additional characters and the text will be truncated.

Footer (optional)
You can also display a footer with a maximum of 60 characters.


Buttons (mandatory)
Add up to 3 buttons that you will offer as quick replies to your users
Each buttons can have up to 20 characters and formatting text is not allowed.

Variables in buttons
It is also possible to use Landbot variables, adding them as @{nameofthevariable} , like the example below:
The value of the variable has to also to respect the 20 character limit, otherwise this block will not appear in the user interaction causing your bot to stop there.

Behavior
Click button
Once the user clicks one of the available options, the flow will continue through the output selected.
If there is no connection, it will go through the Default output.
The variable will store the value of the button
Text input
If the user types a text and not a number of the options available, the flow will continue through the Any of the above output.
The variable will store what the the user typed
We recommend adding a Warning message to avoid user continuing without selecting a proper option.


Reply button messages cannot be used as notifications. Currently, they can only be sent within 24 hours of the last message sent by the user. If you try to send a message outside the 24-hour window, you get an error message
Supported platforms: iOS, Android, and WhatsApp Web
Hyperlinks are not allowed