Table of Contents

Reply Buttons block (WhatsApp)

Elisa Updated by Elisa

The Reply Buttons block allows you to add buttons in a WhatsApp bot for quick replies, saving time and effort to the user of the bot.

Setting options

Header (optional)

You can add a header to the question, with a maximum of 20 characters.

Text (mandatory)

Make sure to add text to guide your users through the options.

The text can display a maximum of 1024 characters. If you use variables/fields, the content of the variable/field will count as additional characters and the text will be truncated.

The text is a mandatory field so make sure you add it!

You can also display a footer with a maximum of 60 characters.

Buttons (mandatory)

Add up to 3 buttons that you will offer as quick replies to your users

Each buttons can have up to 20 characters and formatting text is not allowed.

If you add more than 20 characters to a button, the limit will be exceeded and this will causes the block not displayed in the flow
Variables in buttons

It is also possible to use Landbot variables, adding them as @{nameofthevariable} , like the example below:

The value of the variable has to also to respect the 20 character limit, otherwise this block will not appear in the user interaction causing your bot to stop there.

Tip: Media is not supported in the Reply buttons, but you can add a Media block right before the Reply buttons block to display such content

Behavior

Click button

Once the user clicks one of the available options, the flow will continue through the output selected.

If there is no connection, it will go through the Default output.

The variable will store the value of the button

Text input

If the user types a text and not a number of the options available, the flow will continue through the Any of the above output.

The variable will store what the the user typed

We recommend adding a Warning message to avoid user continuing without selecting a proper option.

Users cannot select more than one option at the same time from the button message, but they can go back and re-open a previous message.

Reply button messages cannot be used as notifications. Currently, they can only be sent within 24 hours of the last message sent by the user. If you try to send a message outside the 24-hour window, you get an error message

Supported platforms: iOS, Android, and WhatsApp Web

Hyperlinks are not allowed

Was this article helpful?

Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)

Contact