Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! 🏗
Builder Interface
Supported Browsers
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Flow operations
Global Keywords 🌍
Keyword Jump
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ 💳
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Automate.io
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send HSM Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
OCR
OpenAI
How to build a FAQ chatbot with GPT-3
Fine-Tune GPT3 with Postman
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send HSM Template from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
Сonnecting WhatsApp Business API with 360Dialog
WhatsApp Number Migration / Porting to Landbot
Facebook Business Verification - Best Practices 🇬🇧
Adding a WhatsApp number to your account
Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
WhatsApp Campaigns 💌
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
New Opt-in block for WhatsApp 🚀
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp 🖼
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Welcome Block
Dynamically Change Any Style
Embed Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
Load script and display bot on click button
How to trigger events and/or pass values from Landbot to the container site
How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Reservation bot with Airtable
Workarounds & Codes
Refillable bottles
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Trigger Event if User Abandons Chat (For Non Developers)
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
How to not display Proactive Message to repeating Visitors
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
More Topics
Introducing a new Landbot Community 🎉
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discount
Table of Contents
- Create a new Facebook Messenger Channel
- Create a new Messenger bot
- Build your bot
- Link your bot to a Facebook Messenger Channel (your Facebook page)
- Add the bot in the Settings of your Facebook Page
- How to preview a Messenger bot
- FAQ and Troubleshooting
- My bot is not responsive - Renew Facebook Token
- How can I see other Facebook Pages to connect to my bot?
- Can I link the same Facebook page to multiple bots?
- Can I create multiple channels with the same Facebook page?
- Can I have more than one Facebook account integrated with Landbot?
- Can I send a proactive message to open the chat?
- Can I send or receive voice notes?
- Can I automatically save the username?
- All Categories
- Other Channels - Messenger and APIChat
- Facebook Messenger
- The Facebook Messenger Ultimate Guide
The Facebook Messenger Ultimate Guide
Updated
by Elisa
- Create a new Facebook Messenger Channel
- Create a new Messenger bot
- Build your bot
- Link your bot to a Facebook Messenger Channel (your Facebook page)
- Add the bot in the Settings of your Facebook Page
- How to preview a Messenger bot
- FAQ and Troubleshooting
- My bot is not responsive - Renew Facebook Token
- How can I see other Facebook Pages to connect to my bot?
- Can I link the same Facebook page to multiple bots?
- Can I create multiple channels with the same Facebook page?
- Can I have more than one Facebook account integrated with Landbot?
- Can I send a proactive message to open the chat?
- Can I send or receive voice notes?
- Can I automatically save the username?
Create a new Facebook Messenger Channel
To create a new Facebook Messenger Channel, click on the Channels icon on the left bar of your Dashboard, then click on Messenger.

Click on the Create a new Channel button.
Then, click on the Login button and you'll be redirected to Facebook.

Log-in to your Facebook account with your email and password.

Once you're logged in, you'll be able to select the Facebook page you want from the dropdown menu.
Choose a Name for your Facebook channel and click on Confirm.

Now you'll be able to see your Facebook Messenger Channel created in your Channel section.
The info showed on the channel preview are the creation date, the channel's name, the linked bot, and the number of chats.

Create a new Messenger bot
Click on Build a chatbot in the top-right corner of your dashboard:

Then, you'll have the option to choose the channel you want to create and you have to choose Messenger:

Then you can choose between using one of our templates or start from scratch:

Select Scratch and you'll be redirected to your New bot's builder:

Build your bot
Please note that not all the features available in the bot builder are supported by Messenger.
To confirm the compatibility of a feature, please check:
- Content Supported: Please check this article for a list of all the content supported by our Messenger integration.
- Feature compatibility: Please make sure to check if the feature you intend to use is compatible with Messenger. Click on the article regarding that feature and check the subsection Messenger for further information.
Please find the list of all builder blocks in this link.
Link your bot to a Facebook Messenger Channel (your Facebook page)
To have your bot linked with your Facebook page, go back to Channels > Messenger > your Messenger channel > Linked bot.
Then, choose the bot you want to link from the dropdown menu and click on Link Bot, then on Confirm.


Add the bot in the Settings of your Facebook Page
To do so, access your Facebook Page.
- On the left side of your page, you will find the Manage Page and profiles settings > scroll down and choose Settings.

- In the Page Settings, choose Advanced Messaging.
- In the Advanced Messaging options, choose the option Responses are all automated.
How to preview a Messenger bot
Please read this article to learn how to preview a Messenger bot!
FAQ and Troubleshooting
Since the Messenger bots integrate with Facebook, there is some setup and troubleshooting required on your own Facebook page.
My bot is not responsive - Renew Facebook Token
Facebook requires you to update the token every couple of months. The tokens have to be manually updated.
To renew the token, you just have to link the bot again to the Messenger Channel (doing the login in Facebook, if required again).
Click on CONFIRM to save the channel, refresh the page and run another test.
This process automatically renews the token, and it's always the first thing to try when the sending/reception fails!
How can I see other Facebook Pages to connect to my bot?
If you are not being able to see the Facebook page you want to integrate with Landbot, you must update your Business Integrations set up in your Facebook account. To do so, please:
- Access your Facebook account and click on your avatar > Settings & Privacy > Settings
- Click on the option Business integrations:
- Click on View and Edit in the Landbot integration.
- Enable (turn on) all options, or choose the ones you want to show, and save.
- Refresh the page in Facebook and Landbot, and create a new Messenger Channel in Landbot.
Can I link the same Facebook page to multiple bots?
❌ No. You can have just a bot active on your Facebook page at the same time.
✅ Of course, you can change the bot at any time from the Linked Bot section, as we've seen before.
Can I create multiple channels with the same Facebook page?
❌ No, you can't create multiple Messenger channels with the same Facebook page. If you try to do this, you'll get this error:

✅ What you can do is have multiple channels, each from different Facebook pages (from the same Facebook account).
Can I have more than one Facebook account integrated with Landbot?
Yes, you can have more than one Facebook account, just keep in mind that you must follow all the steps to create a Facebook Messenger Channel and be logged in to your other Facebook account (must have Admin permissions for the Facebook Page) within the same browser window.
Can I send a proactive message to open the chat?
It is possible to do this in the setup of your Facebook Page.
Go to the page Settings > Choose Messaging from the left side Menu > Starting a Messenger Conversation > turn the option "show a greeting" ON > Customize the message.

Can I send or receive voice notes?
In fact, this is a limitation of the integration, even though your users send voice notes, you will not be able to see or hear them in the Chats section or in the Analyze or Metrics section 👆🏻
Can I automatically save the username?
No, in order to have the user’s name you have to ask it and save it under a variable e.i. @name