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Billing & Subscription FAQ πŸ’³

DesirΓ©e M Updated by DesirΓ©e M

How do subscriptions work?

Landbot subscriptions start with a 14-day free trial, then move automatically to either the Sandbox plan or a paid plan you choose to keep.

● Trial period: 14 days of full access to Landbot's features.

● Sandbox plan: Landbot's free plan, limited to a set number of chats per month. Check your allowance and renewal date in the Subscription section of your account.

● Paid plans: Starter, Professional, and Business. See the Pricing and Plans page for full comparisons.

Paid plans come with monthly or yearly billing and an extra 7-day money-back guarantee on upgrade. See Refund policy below.

What are my pricing conditions?

When you subscribe to a paid plan, you agree to the pricing, features, and chat volume available at that time, and those conditions stay the same for as long as your subscription stays active. Check your plan's conditions in the Subscription section of your account, or see the Pricing page for the latest version.

πŸ“Œ Sandbox accounts always follow the latest pricing version, since they're not tied to a fixed subscription.
⚠️ Landbot reserves the right to unilaterally change or update its pricing and conditions at any time. If Landbot changes pricing or plans for existing customers, it will notify you at least 2 months before the change takes effect. If you don't object to the new terms, your account will automatically update to the new conditions.

How is my subscription charged?

Landbot charges your card automatically at the start of each billing period: monthly or yearly, depending on your plan. Business plans can pay by bank transfer, based on conditions agreed at signup.

What happens if I upgrade before my billing cycle ends?

If you upgrade to a higher plan before your billing cycle ends, you only pay the prorated difference for the days remaining in your cycle. For example, upgrading from a €40/month plan to an €80/month plan mid-cycle costs a prorated share of the €40 difference, not the full amount.

What are AI chats?

An AI chat is any conversation that uses Landbot's AI Agent or AI Task blocks to generate a response at some point in the flow, and it's billed separately from regular chats.

What happens if I miss a payment?

If you miss a payment, Landbot attempts to charge your card three times over three calendar days, then downgrades your account to the Sandbox plan and disables paid-plan features. The Landbot team will also reach out so you can update your payment details.

How do I cancel my paid subscription?

You can cancel your paid subscription at any time by downgrading to the Sandbox plan. The downgrade takes effect at the end of your current prepaid period: you keep full access to your paid features until then, and you won't be charged again afterward. Once your account moves to Sandbox, your account and bots stay active, but paid-plan features stop working and Sandbox limits apply instead.

For how long is my data kept?

Landbot keeps your account data for as long as your account is active. If your account is inactive for an extended period, it's deactivated based on this policy:

● 6 months for accounts downgraded from a paid plan to Sandbox

● 30 calendar days for Sandbox accounts that never had a paid subscription

Once deactivated, non-personal data is deleted promptly; personal data is deleted after 3 years and financial data after 6 years, per legal requirements. Deleted data can't be recovered. Landbot's backups are for disaster recovery only, not customer data restoration.

For details, see clause 8.3.q of Landbot's Privacy Policy.

How do I delete my account?

You can delete your Landbot account at any time from your account settings. See this article for the steps.

⚠️ Cancel your subscription and downgrade to Sandbox before deleting your account, or you'll keep being charged.

Why is my card being declined?

Card declines are almost always caused by your bank's own authorization or fraud checks, not by Landbot or Stripe, Landbot's payment processor. Confirm your card details are correct and retry up to three times; if it still fails, contact your bank to clear the transaction first.

What payment methods does Landbot accept?

Landbot is a prepaid service billed by credit or debit card: Visa, American Express, or Mastercard. It doesn't accept PayPal, bank transfers (except for Business plans), wire transfers, purchase orders, invoice-based payments, or checks from international users. Manual invoices are available only on the Business plan.

After each payment, Landbot emails an invoice or receipt to your account's billing email address.

What payment gateway do you use?

Landbot uses Stripe, a secure third-party payment gateway, to process credit card payments.

What currency will I be billed in?

Landbot bills subscriptions in Euros (€), except for accounts based in the following countries, which are billed in US Dollars (US$): Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, the Dominican Republic, Suriname, the United States, Uruguay, and Venezuela.

Your billing currency is set automatically based on your account's billing country and appears in the Subscription section of your account.

Can I edit my invoice details?

You can edit your billing details for future invoices in the Subscription section, under Billing Details, but you can't amend an invoice that's already been issued.

What do I do if I don't have a VAT number?

If you don't have a VAT number, register as an End user using your company's name in the first name field. Landbot then requires a personal ID document, such as a national ID card or driver's license. You can add a VAT number later at any time.

πŸ“Œ End user accounts are taxed on the final plan price; Landbot's system determines this automatically based on your account details.

Refund policy

Landbot offers a 7-day money-back guarantee on upgrades and renewals.

⚠️ The 7-day money-back guarantee doesn't cover extra chat volume. Refunds only cover the base plan price if you've exceeded your plan's included chats.

To request a refund, email help@landbot.io before the refund period ends. Refunds are processed within 5-10 working days.

When can I request a refund?

After upgrading: You can request a full refund within 7 days of upgrading to a paid plan, once per account.

After a renewal: If you forget to cancel before your subscription renews, you have 7 days from the renewal date to cancel and request a refund, for monthly or yearly plans. Refunds never exceed your last invoice amount, with no exceptions.

Have a billing or payment question that isn't covered here? Email help@landbot.io and Landbot's support team will follow up.

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