Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! đ
Builder Interface
Supported Browsers
Guidelines đ 5 best practices for chatbot design in Landbot đ€
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Flow operations
Global Keywords đ
Keyword Jump
Keyword Options đ Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section
Payment FAQ đł
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Landbot's Privacy & Security Policies
Compliance with the GDPR - Â General Data Protection Regulation
Landbot's Abuse Policy - How to Report an Abusive Use of Landbot
Notifications section
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Automate.io
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send WhatsApp Message Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
OCR
OpenAI
Create a JSON format response from OpenAI in WhatsApp
FAQs block
How to build a FAQ chatbot with GPT-3
GPT-4 in Landbot
Fine-Tune GPT3 with Postman
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send WhatsApp Message Templates from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
Facebook Business Verification - Best Practices đŹđ§
Adding a WhatsApp number to your account
WhatsApp Channel Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp đ
WhatsApp Campaigns đ
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Audience block
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
New Opt-in block for WhatsApp đ
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp đŒ
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Enhancing WhatsApp Bots with Delayed Responses Using External APIs
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots đŒ
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Welcome Block
Dynamically Change Any Style
Embed Customizations
How to "send" a user to a specific point in the flow with Javascript and with the API
Modifying Embed Size
Load script and display bot on click button
How to launch a Landbot by clicking a button
Open LiveChat bot as soon as page loads (3 ways)
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Detect if a visitor is on Mobile/Tablet or Desktop
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
Hide time stamp (under avatar)
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Form Block CSS
Multi Questions CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to redirect visitors to a URL (web only)
How to add a Click-to-Call/Email/WhatsApp button
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
How to calculate the number of days between two selected dates
Reservation bot with Airtable
How to encode a variable
Workarounds & Codes
How to Detect Visitors Browser
Create a Chat Transcript Variable with Pipedream (web bots)
Proactive message on mobile
Conditional Welcome (Non-embedded bots)
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Different ways to format numbers with JS
Trigger Event if User Abandons Chat
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Set the flow depending on the url path (for embedded landbots)
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Creating Masks for User Input (2 examples)
Set a timer to get the time spent during the flow
More Topics
Table of Contents
- Subscription FAQ
- How do the Subscriptions work?
- How is my Subscription charged?
- What are my Pricing Conditions?
- How to cancel my Premium Subscription?
- Why is my card being declined?
- What forms of payment are acceptable?
- Which Credit/Debit cards do you accept?
- What payment methods are not accepted?
- What payment gateway do you use?
- Can I edit my invoice details?
- What happens if I do not have a VAT number?
- What happens if I miss a payment?
- What currency will I be billed in?
- What happens if I upgrade my plan before the billing cycle is over?
- Refund policy
- All Categories
- Account Settings and Billing
- Billing
- Payment FAQ đł
Payment FAQ đł
Updated
by Dilyara
- Subscription FAQ
- How do the Subscriptions work?
- How is my Subscription charged?
- What are my Pricing Conditions?
- How to cancel my Premium Subscription?
- Why is my card being declined?
- What forms of payment are acceptable?
- Which Credit/Debit cards do you accept?
- What payment methods are not accepted?
- What payment gateway do you use?
- Can I edit my invoice details?
- What happens if I do not have a VAT number?
- What happens if I miss a payment?
- What currency will I be billed in?
- What happens if I upgrade my plan before the billing cycle is over?
- Refund policy

Subscription FAQ
How do the Subscriptions work?
- Trial Period: We offer a 14 days free Trial Period to every new user. During the Trial Period, the account will have access to all Landbot features.Â
After those first days, the account will be automatically downgraded to the Sandbox (Free) Plan. - Sandbox plan: You can use your Landbot account for free if you choose to stay in the Sandbox plan. But please keep in mind that this plan has limitations, so if you want to take your account to the next level, you must upgrade to one of our Premium Plans.
The Sandbox plan is limited to 100 chats per month. Once that limit is reached, the bots will stop working until the next month. You can find all the information about the number of chats available in the current month and the renewal of these chats in the Subscription section of your account. - Premium Plans: Our paid plans are Starter, Professional and Business plans. Please see our Pricing and Plans page, or the Subscription section of your account to see the full description and comparison of our plans.
We offer yearly and monthly subscriptions to all our Premium Plans.
In case you decide to upgrade to one of our Premium plans, you will also enjoy an extra 7 day money-back guarantee period.
That means, if Landbot is not what you are looking for, we will refund 100% of the Price of the Plan đ Please read more about this in the Refund Policy section of this article.
How is my Subscription charged?
Your credit card will be charged automatically at the end of each billing period.
If you choose a monthly plan, your card will be charged again on the first day of the new monthly billing cycle.
If you are on a yearly plan, your card will be charged on the first day of the new yearly cycle.
Business plans may perform payments by bank transfer, according to the conditions defined at the time of the subscription.
What are my Pricing Conditions?
When you Subscribe to a Premium plan, you hire our Services according to a set of conditions.
The conditions will be those available at the time that you have subscribed, such as the Pricing, the features included, the volume of chats, etc.
The conditions of your plan will be maintained for as long as you keep the subscription active, renewing your plan under those conditions without interruptions in the payment.
To see the conditions hired in your plan, applicable for your case, check the Subscription section of your account.
On the other hand, the newest Pricing and Conditions will always be available on our Pricing page.
Please notice that accounts in the Sandbox (free) plans will have their conditions automatically updated according to the newest Pricing version.
In the event of changing our pricing and plans for the existing customers, we will contact the Users 2 months before making the change, and if there is no opposition to the new proposal, your account will be updated with the new conditions.
How to cancel my Premium Subscription?
You can cancel your subscription at any time, by downgrading to the Sandbox plan (which is our free plan).
In the Sandbox plan, you will not be charged anymore, and your account and bots will remain active just waiting for you to subscribe again đ
Your cancellation will be effective at the end of the prepaid period. That means, your plan will be cancelled when the year or month you have already paid for expires).
Just keep in mind that if your bot has features from Premium plans, they will stop working, and the limitations of the Sandbox plan will be applied to your account.
How to Delete my Account
Please make sure to downgrade to Sandbox plan before deleting the account to stop being charged.
You can delete your account at any moment by accessing your account and permanently deleting it manually. Check out this article to see how to do it.
Why is my card being declined?
Every time Stripe submits a charge request to your bank, its automated systems determine whether or not to accept the charge. In order to determine this, Stripe takes several things into consideration, including account balance and card expiration date.
So if your credit card was declined, it is usually because of your bankâs authorization for the payment or automated fraud systems, and not with Landbot or Stripe (our payment processor).
If this happens to you, please make sure your credit card information is correct, and try to submit it three times. If the transaction still doesnât go through, please contact your bank to clear the transaction before trying again.
What forms of payment are acceptable?
Landbot is a prepaid online service, so all services are paid for upfront and before use by credit or debit card.Â
We canât support purchase orders, payments by PayPal, or send you an invoice that requests payment. However, manual invoices are available for users on the Business plan.
After performing a payment, an invoice/receipt detailing the transaction, and showing itâs been paid will be sent to the billing email address registered into your account.
Which Credit/Debit cards do you accept?
We accept the following credit and debit cards:
- Visa
- American Express
- MasterCard
What payment methods are not accepted?
- PayPal
- Bank transfer (except for Business plans)
- Wire transfer
- E-checks and checks from international users
What payment gateway do you use?
Landbot uses Stripe, a well-established, secure, credit card payment gateway service to process your credit card payment.
Can I edit my invoice details?
We are not able to edit or amend an invoice that has already been issued.
You can edit your invoice details from the Subscription sections, under Billing Details. Once you have updated your information, all future invoices will be issued as per your last changes.
What happens if I do not have a VAT number?
If you do not have a VAT number, you can register as an End user, but using your companyâs name in the first name field.
In this case, we are required by law to ask for a Personal Document as an ID or Driving Licence. You can enter any ID you feel comfortable with.
Keep in mind that you can change the details of the account at any time, if you are able to register a VAT number later on.
Our system detects whether the specific taxes should be charged according to the User's conditions or not.Â
What happens if I miss a payment?
We have an automated process in place that attempts to bill your card 3 times (within 3 calendar days) before we downgrade the account to the Sandbox (free) plan for non-payment.
If your account is downgraded to Sandbox, the premium features of your bots will stop working, and your account will have the limitation of chats from the Sandbox plan.
If this happens, our team will contact you to make sure everything's OK with the payment information, and you'll have the chance to update it.
What currency will I be billed in?
Subscriptions are billed in Euros (âŹ) for all users except for those based in the following countries, who will be billed in American Dollars (US$):
Argentina, Bolivia, Brasil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guayana Francesa, Granada, Guatemala, Guayana, HaitĂ, Honduras, Jamaica, MĂ©xico, Nicaragua, Paraguay, PanamĂĄ, PerĂș, Puerto Rico, RepĂșblica Dominicana, Surinam, Uruguay, USA and Venezuela
What happens if I upgrade my plan before the billing cycle is over?
You can upgrade to a better plan and only pay the difference between the two plans! This means that if you change your mind and decide you need a better plan, you won't have to pay more to upgrade.
For example, if you're currently paying âŹ30 per month and wish to upgrade to a plan that costs âŹ80 per month, you will only have to pay the difference, which in this case would be only âŹ50.
Depending on when you upgrade your plan, the amount you will end up paying will be proportionate to how many days are left in your current billing cycle.
Refund policy
If you exceed the number of chats included in the plan, the refund will only cover the Base plan.
If you comply with the conditions of this Refund Policy, write to help@landbot.io before this period ends, and we will process the refund request. You will receive the refund in your bank account in 5-10 working days.
- REFUND AFTER 1st PAYMENT
If you upgraded and decided that the new plan did not work for you, we guarantee a 7-day money-back guarantee period. This means that you can enjoy the plan you upgraded to for 7 days and then decide if it is worth it according to your needs đ
- REFUND AFTER RENEWAL OF SUBSCRIPTION
If you forgot to cancel the subscription before being charged again, you also have a grace period of 7 days to cancel the subscription and ask for a refund. This applies both to Monthly and Yearly Premium plans.
No exceptions will be made, and the refund will never be more than the amount of the last invoice charged (1 month for monthly plans, and 1 year for yearly plans).
If you have a billing or payment question that hasnât been answered here you can send us an email at help@landbot.io and we'll help you out!