How to open new a URL in another tab (window)

For Landbot (web)

Would you like to send the users to another URL, opening a new tab (window) without closing the bot?

Check out this article to see how to do this 😉

Clicking on a button from a Buttons block

It is possible to do this in the Buttons block, adding an External link to a button.

To do so, click on the 3 dots on the upper right side of the block to open the Advanced buttons editor.

In the Advanced buttons editor, click on the gear wheel ⚙️ to open more options to edit the buttons, and add the link to the page in the External Link field.

Don't forget to Save the changes in the block, and in the bot too before running a test!

This is how it will look to your users when having a conversation with the bot :

Final View in Landbot 2:

Final view in Landbot 3:

When the users click on the button, the URL will be opened in a new tab (window), so that the bot can continue the flow without redirecting the page.

Warning: External URLs are not compatible with the Multiple choices option in the Buttons block.

It is also possible add a external link to a text in the Message block.

To do so, click on the 3 dots on the lower right side of the block to open the advanced editor.

You can also hover over the left side of the block to click on the gear wheel ⚙️ for a bigger view.

Select the text you would like to add the link to, and click on the hiperlink sign ♾ .

Then you just have to add the link, and apply the change by clicking on the tick sign ✔️.

Don't forget to Save the changes in the block, and in the bot too before running a test.

This is how you it will look in the builder after you have added the link to the text.

This is how it will look to your users when having a conversation with the bot :

Final view in Landbot 2:

Final view in Landbot 3:

When the user clicks on the link, the URL will be opened in a new tab (window), and the bot can continue the flow without redirecting the page.

For WhatsApp

For a list of all the blocks and current functionalities with WhatsApp bots, please check here

For Facebook Messenger

The Buttons block with Hiperlinks is not compatible with Messenger bots.

For the Message block, the setup in the builder is exactly the same as in the Web version, but the links will be displayed different for the final user depending on how you link it, as you can see in this article.


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