Build a bot
Getting started
Basics and builder
Variables in Landbot - Getting Started
Builder's keyboard shortcuts and mechanics! 🏗
Builder Interface
Starting Point
How to disable a bot
Bricks
Bot's Settings
Messages, Questions and Logic blocks
Messages
Question blocks
Send an Email
Buttons block
How to set up Multiple Choice questions
Forms Block
Multi-Question block
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Logic blocks
Formulas
How to Perform Basic Calculations
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Landbot System Variables
Simple cart v0.2
Set Variable
Any of the above Output
How to open a new URL in another tab (window)
Global Keywords 🌍
Keyword Jump
Lead Scoring block
Persistent Menu
Jump To block
AB Test
Code block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
Close Chat block
How to display images with a variable URL source
How to ask a question based on a variable not being set (empty URL params)
Business Hours block
How to avoid visitors selecting specific days of the week
Custom Goals
Note block
Code Set
Share & Embed
Embed the bot into your Website
Export Flow on canvas as PNG
Embed Landbot in an iframe
Landbot in Wix
Share your Bot as a Template 🌎
Customizing the Proactive Message
How to share a Web bot
Design section (web bots)
Account Settings and Billing
Billing
Account Settings
Account Settings
Account Homepage
Dashboard
Common reasons for not receiving account activation email
Privacy and Security
Landbot's Privacy & Security Policies
Compliance with the GDPR - General Data Protection Regulation
Landbot's Abuse Policy - How to Report an Abusive Use of Landbot
Teammates
Agent Status and Log out
Roles & Permissions for Teammates
Teammates - Add extra agents (seats) to your Account
Notifications section
Startup Discounts
NGOs and Educational Organizations Discount
Human Takeover & Inbox
Integrations with Landbot
Native Integrations
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
Salesforce
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send WhatsApp Message Templates from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
Make a survey with Landbot and display the results in a Notion table using Zapier
Dynamic Data (Arrays)
MailChimp integration block
Slack Notification block
Stripe integration block (v2)
Hubspot Calendar in Landbot
Slack Integration Dashboard
Create a Contact in Hubspot
Sendgrid Integration Dashboard
Webhook Block Dashboard
Trigger Automation block
HubSpot Integration Block
Stripe Integration Dashboard
Segment
How to create a custom SendGrid email - (Custom "from" email)
Webhook block (External API REST)
Zendesk Integration Dashboard
Mailchimp Integration Dashboard
How to complete a digital signature flow by Zapier
Calendly Integration block
How to TEST your Http Request (Webhook block)
Non-Native Integrations
Xano
OCR
IFTTT
Integrately
PDF Monkey
Intercom
Pipedream
Paragon
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Pabbly
Google Calendar
Make
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send WhatsApp Message Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Google Analytics - Track Events (Not embedded)
Google Analytics - Track Events (Embedded)
Facebook Pixel - Track Events (only Embedded)
How to validate phone number with SMS verification (with Vonage Verify)
How Track Google Analytics Events in Landbot with Google Tag Manager (GTM)
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
Update a Ticket in Zendesk
Landbot in your web with Google Tag Manager
How to display the near location of your store for Web bots (with Store Locator Widgets)
Redirect User Based on Language Input (DeepL)
Landbot in Webflow
Google Adwords - How to track Google Adwords in Landbot
Create a Ticket in Zendesk
Create a contact and assign it to a list in Activecampaign (API)
Embed in Sharetribe
Landbot in Shopify
Embedding Landbot in Carrd
Landbot in Wordpress
Landbot in Squarespace
WhatsApp Channel
Adding & Managing your WhatsApp Channel
Facebook Business Verification - Best Practices 🇬🇧
WhatsApp Number Deletion (WA Channel management)
Adding a WhatsApp number to your account
Meta processes guide: FBM verification, Official Business Account (OBA) requests, Appeals
Additional Number integration: Limitations and Requirements (Number integration)
Existing WhatsApp Number Migration
Key Insights for Migrating to WhatsApp Business API Cloud
How to's, Compatibility & Workarounds
WhatsApp bots - Feature Compatibility Guide
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
Customize and embed your WhatsApp Widget
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
Send Automated Message Templates based on Dates
Enhancing WhatsApp Bots with Delayed Responses Using External APIs
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
Getting Subscribers: Opt-in, Contacts
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
Create Opt-ins (Subscribers) using Landbot API
Opt-In block for WhatsApp 🚀
Opt-in Check Block
WhatsApp Channel Settings
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
WhatsApp Channel Settings
Growth Tools for WhatsApp
Duplicating bots
Messaging and contacting your users
WhatsApp Campaigns 💌
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Audience block
Recognise the users input when sending a Message Template with buttons
Audiences
Send a Message Template from the Builder
Getting started!
WhatsApp Testing
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
Types of Content and Media you can use in WhatsApp 🖼
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Native blocks for WhatsApp
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
AI in Landbot
Non-native AI Features
Create a JSON format response from OpenAI in WhatsApp
Connect OpenAI Assistant with Landbot
How to build a FAQ chatbot with GPT-3
GPT-4 in Landbot
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Native AI Features
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Form Block
Dynamically Change Any Style
Embed Customizations
How to "send" a user to a specific point in the flow with Javascript and with the API
Modifying Embed Size
Load script and display bot on click button
How to launch a Landbot by clicking a button
Open LiveChat bot as soon as page loads (3 ways)
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Examples: Lead Gen
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Detect if a visitor is on Mobile/Tablet or Desktop
Customized display in the bot
How to display an HTML Table and a List in Landbot v3 web
Progress Bar Workaround
Add a Chart (with Chart JS library) in your Landbot
How to embed a .gif file inside a message
Different ways to embed Videos in Landbot
Pop up modal to embed third party elements
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Dynamic Data CSS
Form Block CSS
Multi Questions CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
Create an SMS bot with ClickSend and API Chatbot
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Get the array's index of the user selection and extract information from array
How to redirect visitors to a URL (web only)
Embed Google Maps
How to add a Click-to-Call/Email/WhatsApp button
Airtable usecase: Create an event registration bot with limited availability
How to calculate the number of days between two selected dates
Reservation bot with Airtable
Set a timer to get the time spent during the flow
Workarounds & Codes
How to Detect Visitors Browser
Conditional Welcome (Non-embedded bots)
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Detect if bot was opened
Fixing Web Bot Loading Issues for iOS Devices in Meta Campaigns with Disclaimers
Different ways to format numbers with JS
Trigger Event if User Abandons Chat
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Open / Close a Web bot (embedded)
Add Captcha Verification (Non-Embedded Bots)
Launching a bot depending on browser language
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to set up questions with a countdown
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Set the flow depending on the url path (for embedded landbots)
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Creating Masks for User Input (2 examples)
Popup on Exit Intent
More Topics
Table of Contents
- For Landbot (Web)
- Buttons Setup
- Button Style
- External link
- Buttons options (advanced):
- Buttons alignment
- Randomize order
- Searchable options
- Multiple choices
- Variables in the Multiple Choice option
- Custom system message of the Multiple Choice option (Set min/ max)
- Save answers in the field
- How to display variables as the button text
- For WhatsApp
- For Facebook Messenger
Buttons block
Updated by Anna P
- For Landbot (Web)
- Buttons Setup
- Button Style
- External link
- Buttons options (advanced):
- Buttons alignment
- Randomize order
- Searchable options
- Multiple choices
- Variables in the Multiple Choice option
- Custom system message of the Multiple Choice option (Set min/ max)
- Save answers in the field
- How to display variables as the button text
- For WhatsApp
- For Facebook Messenger
For Landbot (Web)
If there's something that makes Landbot special it is how you can use Buttons to create efficient, engaging, and easy-to-follow experiences.
Buttons are elements your users can click to move on to the next block in the conversation.
Buttons Setup
To create a Buttons type block, drag and drop the green dot and select Buttons:
Then, you can add more messages to the question by clicking on the "+" symbol and create buttons by typing in anything within the pink rectangles.
Press Enter to add more Buttons and drag them to change their position.
If you click on the three dots at the top right of the block you'll open the full Buttons block configurator, which looks like this:
You'll see a bunch of things to configure here, but let's go step by step!
Advanced Buttons Editor: Here you can add content (cogwheel), re-arrange (dots columned), and delete (bin icon) buttons. Click on the cogwheel to configure each button:
Button Style
Choose what type of media you want to add to your buttons: plain text, an icon, an emoji, or an image.
Final view in Landbot 3:
(a) Plain text
(b) Icon
(c) Emoji
(d) Image
External link
If you want to redirect your users to an external URL whenever they click a button, enter it here! Check out this article to see more about how this feature works.
Final view in Landbot 3:
Buttons options (advanced):
Buttons alignment
When you have several buttons, you may want to change their alignment from horizontal to vertical. Try the style that looks better!
Final view in Landbot 3:
(a) Horizontal
(b) Vertical
Randomize order
You can set a randomized order of the Buttons option
- Builder:
- Final view in Landbot 3:
Searchable options
When you provide +10 options, turn this feature on so users can start typing and filter among all the Buttons showed!
Final View in Landbot 3:
Multiple choices
Let your users select more than one option by clicking on the toggle.
When using this option, make sure to Connect the Default output to the next block to make sure that the bot flow will continue.
Check out this article to read more about the Default output and use it correctly.
Also, in the Multiple Choice, you can Set min/ max options:
When using the Multiple Choice and you want your users to choose more than one option, but you want to save their choices as an Array in a Google Sheet, you can achieve this by using a Formulas block right before the Google Spreadsheet block:
Replace(Replace(Replace(@checkbox,"[",""),"]",""),"'","")
You can also check this article with more information on how to build a list out of an array.
Variables in the Multiple Choice option
You can save the variables in Array so you can reuse the information saved in Dynamic data and show it in Buttons or cards.
But keep in mind that if you click on "Save output as Array" you have to save the variable of the Button in Array as well
Custom system message of the Multiple Choice option (Set min/ max)
You can also customize the "Choose the min and max" in the next example "Choose at least 1 and up to 4" according to your settings:
To change it you have to do it through Custom System messages following these steps:
- Settings
- Custom system messages
- Help texts
- Multi-option range help
Example:
Final view in Landbot 3
- minimum of 3 options:
Save answers in the field
As in any other block, the answer (click[s]) will be stored in a variable. Set it up here!
You can save the variable of the Buttons in these formats:
- String
- Array
How to display variables as the button text
It's possible to use variables as button text if you want it to be dynamic, instead of a fixed value. The variable must be added in the following format:
@{name_of_variable}
For WhatsApp
Is not possible to use the Buttons block on WhatsApp because those will be displayed as a numbered list of choices, so the valid answer to this type of question will be typing the number corresponding to your choice.
Builder:
WhatsApp chat:
If you want to select Yes add to the cart 🛒 , you need to type 1 on your WhatsApp chat.
Nevertheless, we have these solutions:
- Reply buttons block (WhatsApp)
- Keyword options
- Set a variable block
Example with Reply Buttons block (WhatsApp)
Before using the Reply Buttons block, please keep in mind that:
- You can only add 3 buttons.
- Hyperlinks are not allowed
- Users cannot select more than one option at the same time from the button message, but they can go back and re-open a previous message.
Bot builder:
Chat:
Example with Keyword Options
Before creating the Keywords, please keep in mind that:
- It works with single words (one word for each field, like in the picture above) and emojis ✅
- Keywords are not recognized if the user types the Keyword + punctuation to the word ❌
If the user types a keyword, but he adds some punctuation (, . ! ?) with no space between, the keyword won’t be recognized.
For Example, the keyword is yes
User input: Yes I do ✅
User input: Yes, I do ❌ - It Doesn't work with phrases or 2 or more words in the same field ❌
- It Doesn't work with variables ❌
Bot builder:
WhatsApp chat:
Example with Set a Variable block:
Builder:
If you want to save the text (Button option) in a variable, you have to add a Set variable block on each option to give it the value (text).
To do it you need to create a variable and use the same variable on each Set variable block:
Builder:
WhatsApp chat:
For Facebook Messenger
Limitations Buttons block in the Messenger bots:
- The Buttons will only be displayed horizontally.
- Buttons block in Messenger bots are not compatible with Searchable option, Multiple Choices, Alignment options or randomize options.
- The Buttons block in Messenger is only compatible in the Text Button format.
That means Icons, Emojis, Images, and Hyperlinks are not compatible with Messenger bots.
How it looks in the builder:
How it looks in Messenger:
- Despite the restriction mentioned in the item above, it's possible to Manually insert emojis in the buttons, instead of using the option built-in the Buttons block.
To insert emojis, there are two options:
1. In case you are using a MAC device you can use the native emoji picker from Apple. To activate it you need to use the combination of the keyboard: Control + Cmd + Space 🚀
2. In case you are using a non- MAC device on a Chrome Browser you can install a virtual emoji keyboard in the Chrome Store. With the emoji keyboard, you can introduce any emoji you want into your text.
Please also keep in mind that depending on the device your user is using the emoji you choose could appear differently 😅
This is how it looks in the builder:
How it looks in Messenger
- The Buttons block in Messenger bots has a limitation of up to 14 buttons (default button included).
If not all the buttons fit on the screen, you can click on the arrow pointing to the right to see more options.
The block will not be triggered, and the bot will stop at this point of the flow.
This is how it looks in the builder:
And this is how it looks, Messenger:
- The Buttons block has a limitation of 20 characters per button. If the text inside the button exceeds this limitation, it will be cut off.
How it looks in the builder:
(within 20 characters)
(More than 20 characters)
How it looks in Messenger:
(within 20 characters)
(More than 20 characters)
If the user does not choose a button, and types anything instead, the bot will stop.
Connecting the Default button will prevent this from happening, by allowing the bot to continue. You can even send the user back to that block if you prefer.
Adding images/media to the buttons block text bubble (before showing buttons):
You can add an image to the buttons block in the message bubble, however it will display or show as a link:
It will show as an image if there's text between the image and the buttons, however If the image is added right before the buttons, it'll display the link (messenger limitation):
-To display images in sequence, we suggest using media/message blocks instead: