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How to disable a bot

Sofia Teran Updated by Sofia Teran

Need to disable a bot for a certain period? You will find in this article how to do it and what is the expected behavior for each channel πŸ˜‰

For Landbot (Web)

To disable a Web bot you have to follow these steps:

  1. Click on Settings
  2. Click on General
  3. Scroll down and click on Disable bot

This is how you will see it in your Landbot dashboard:

Important

If there's a user talking with a bot through a Web bot and you disable the bot while the interaction is happening, the bot will stop sending messages.

Expected behavior

The bot will appear on the Website but will not pass through the Welcome Message.

You need to remove the script from the Web page to be completely disabled.

For Facebook Messenger

To disable a Facebook Messenger bot you have to follow these steps:

  1. Click on Settings
  2. Click on General
  3. Scroll down and click on Disable bot

This is how you will see it in your Landbot dashboard:

Expected behavior

The user will be able to send a message through the Facebook page and you will receive the notification of the message but the bot will not start or reply.

Important

If there's a user talking with a bot through Messenger bot and you disable the bot while the interaction is happening, the bot will stop sending messages.

For WhatsApp

To disable a WhatsApp bot you have to follow these steps:

  1. Click on Settings
  2. Click on General
  3. Scroll down and click on Disable bot

This is how you will see it in your Landbot dashboard:

Expected behavior

The user will be able to send a message through WhatsApp but the bot will not start or reply.

Important

If there's a user talking with a bot through WhatsApp and you disable the bot while the interaction is happening, the bot will stop sending messages.

Disabling the bot will stop it from having conversations with users, but it won't make the chat widget disappear.

How did we do?

How to redirect visitors to a URL (web only)

Airtable usecase: Create an event registration bot with limited availability

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