Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! 🏗
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Default Output Explained
How to open new a URL in another tab (window)
How to set up Multiple Choice questions
Chat with humans
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty url params) (v3)
Global Keywords 🌍
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Jump To block
Get started with the Formulas block
Formulas - Comparison
Formulas Blocks Dashboard
Formulas - Array
Formulas - Date
Formulas - Object
Formulas - Logical
Formulas - Math
Formulas - Regex
Formulas - String
Multi-Question block (Create a Form)
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Bricks Workarounds (ready to use)
How to link your Calendly account and prepare your agenda
Age Calculator Brick Workaround
Get a timestamp according to a defined TimeZone
Simple cart v0.2
How to extract data with Google Maps API and Calculate Distances
How to set the flow according to Open/Closed Business Hours
How to avoid visitors selecting specific days of the week
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Integrations with Landbot
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
How to TEST your Http Request (Webhook block)
Webhook Blocks Dashboard
How to POST, GET (and more) with Landbot
Google Cloud Functions
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
Add a timestamp to a Google Spreadsheet
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
How to upload a file to Google Drive using Integromat
Integromat Automation Integration
How to extract data from an external source with Integromat and use it in Landbot
Account Settings and Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ 💳
Fair Use Policy
Privacy and Security
Landbot Channels - Whatsapp, Messenger and APIChat
The Ultimate WhatsApp Guide 🇬🇧
Facebook Business Verification - Best Practices 🇬🇧
Parent Bot/Linked Bot (WhatsApp) 🤖
WhatsApp Testing Section 🧪
Opt-in, Templates and Campaigns
What is the Opt-in process? ✍️
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
WhatsApp Opt In Template ✅
WhatsApp Campaigns 💌
HSM Templates for Whatsapp 💬
WhatsApp Bot Creation
Creating bots for WhatsApp 🙌
How to preview WhatsApp and Messenger bots
Types of content you can use in WhatsApp 🖼
How to capture and use the first user's interaction (input) in Whatsapp/Messenger
How to direct a user through a different bot flow on their second visit (for WhatsApp/Messenger)
Unblock user of error message loop and redirect to restart bot
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Metrics and Data Management
How to export the data from your bots
...❶, 🔟, 💯 ways to analyze your data 📈
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
How to embed a pop bot with automatic load and button
How to trigger events and/or pass values from Landbot to the container site
Change Landbot custom CSS dynamically from parent page onload
Customizing the bubble/widget (Livechat & Popup)
How to use Google Fonts in Landbot
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
How to hide elements in the Bot design
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Get started guide for CSS Design in Landbot
CSS Customization Examples: "Back to School" Theme
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Minimalist" Theme
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Get Index Array selection Whatsapp
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to access keys and values, in object variables
How to redirect visitors to a URL (web only)
Workarounds & Codes
Proactive message on mobile
Different ways to format numbers with JS
How to not display Proactive Message to repeating Visitors
Random 4 digits Number
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Generate a URL that has variables from user answers
How to set up questions with a countdown
Introducing a new Landbot Community 🎉
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3! 💬
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
NGOs and Educational Organizations Discounts
Table of Contents
Updated by Rafaela Basso
Learn how to manage all the relevant information from your Landbot Account, right from your Dashboard 🔧
Click on the avatar at the bottom left of your Dashboard and select Account:
Here we'll find the main information of the Account and login details for the user that created the account, namely:
- First name and Last Name: These are the personal details of the User that created the Account.
- Password / Confirm your password: This field will appear empty for security reasons.
If you want to change your password, you can type in a new password, confirm it and save the changes.
- Email: This is the main email you use to log into Landbot, not the contact email (which will be in the Company section, as we will explain further in this article).
Also, please keep in mind that each Teammate has their own login and password to enter the app. You will find this in the Team section of the account (as we explain below).
- API Token: The Token that allows your user to use Zapier and other APIs to build integrations.
Click on the avatar at the bottom left of your Dashboard and select Company:
For billing and payment purposes, all changes must be made in the SUBSCRIPTION SECTION.
Please see this article to find more information about the Subscription section.
Here you can modify your Company's main information, such as
- Company full name: Here is where you set up your BRAND NAME.
- Contact phone: Add a contact phone for your company.
- Contact email: Add here the email you would like to receive notifications and emails from Landbot.
- Address: Add here the updated address of your company.
- Auto-assign: If selected, the system will automatically assign conversations to the online agents of your account (connected and available).
- Email follow-up for offline contacts: It is possible to follow up on users when they go offline, by enabling this option in your account settings.
This means that when the user closes the chat or leaves the conversation during a Human Takeover interaction, the agent can still write to this user if an email address was provided (saved as the variable @email in the bot).
Please have in mind that this interaction is limited to a maximum of 3 messages per conversation.
Learn more about how to handle the chats and their assignation here.
Learn more about the connection status of agents here.
Learn more about the Human Takeover here.
Click on the avatar at the bottom left of your Dashboard and select Team:
In this section, you will be able to add or delete more Teammates to your account or see all the information about your Team.
Please check this article for more information about Teammates.
It is possible to add notifications for when the chats are assigned to a live agent.
This must be set up in your Browser notifications (we recommend using Chrome Browsers only).
To allow the notifications you must follow these steps:
- At the top right of your Chrome browser click on the three dots and then click on Settings
- Under "Privacy and Security" click Site Settings
- Click Notifications
- Choose to block or allow notifications: Allow or Block all: Turn on or off Sites can ask to send notifications
- Done! You will see then the confirmation of your choice, showing that it will show notifications. You can change that at any time by accessing this same section and following the instructions.
- Time zone: Here you can select the time zone to set-up all your end-users data
- Date and time format: here you can choose which format you want to display the dates and times
- Assignation rules for agents: here you can select an option when the agent is offline.
- No status check: The chats will stay with the agent they were assigned, regardless of the agent's status.
- Unassing chats: If the agent is not online, the chats will be unassigned, and can be manually reassigned to the other online agents.
- Reassign chats to online agents: If the agent is not online, the chats will be reassigned to the other online agents, according to the volume handled by them. If there are no agents online, the chats will remain Unassigned.
You can use this section to send us feedback about the platform and the features and we will use this to improve our system.
Once you click on Feedback you will be redirected to a bot that you need to fill to send the Feedback:
So if you need a backup, just Downgrade to the Sandbox plan, following the procedure we explained in this article.
If you definitely want to delete the account, when in your Dashboard, click on your Avatar on the lower left side of your screen, and select the option Company.
On the Company Section of your bot, you can find the Delete Account option in the lower right corner
Once you click on Delete account, a confirmation message will appear. Click on Delete if you are sure you want to delete the account.
We still give one last chance to think it over 😅 If you are completely sure, click on Yes, and your account will be deleted.