Table of Contents

Media block

Sofia Teran Updated by Sofia Teran

For Web

Because a Landbot does not live by messages and emojis alone, learn how to send media within the conversation and boost the engagement! 👆🏻

To add Media to your flow, you have two different options:

  1. Creating a new Media type block:

Which will automatically open the Media insertion menu:

  1. Or creating a new Send a Message block:

And clicking on Media and then on the pencil icon:

Here you can select which type of media you want to add to the flow:

Upload your file

Click on browse to add any type of image (JPG, PNG, GIF) from your computer:

  1. Image

Builder:

Final view in Landbot v3:

Final view in Landbot v2:

  1. PDF files

All PDF files will be opened on a different tab.

Builder:

Final view in Landbot v3:

Final view in Landbot v2:

  1. .doc (Word), Excel, .csv files

All these files will have the same image in the builder and will be automatically downloaded on your device once the user clicks on the file:

Builder:

You can also customize through Settings > Custom System Messages > Buttons > Open File Button:

Final view in Landbot v3:

Final view in Landbot v2:

  1. Video

Builder:

Supported video types: mp4, web, m4v, ogv

Final view in Landbot v3:

Final view in Landbot v2:

It will be opened in another tab

  1. Audio

Final view in Landbot v3:

Final view in Landbot v2:

It will be opened in another tab

Supported audio types: ogg, mp3, wav
From URL

paste the URL of any image here and it will display within the flow:

Warning: the URL must be an HTTPS:// otherwise you will get an error that will not allow you to save changes.

Final view in Landbot 3:

Final view in Landbot 2:

GIPHY

Type anything to see a recommendation of the best - related GIFs powered by GIPHY:

Final view in Landbot 3:

Final view in Landbot 2:

Video Embed

Paste your YouTube, Vimeo, or Wistia video's URL here and it will be shown in the message:

  1. YouTube:

Final view in Landbot 3:

Final view in Landbot v2:

  1. Vimeo
Only available in bots v3

Final view in Landbot 3:

  1. Wistia

Final view in Landbot 3:

Only available in bots v3
Extra information ⚠️
  • Audio and video players are not customizable and can change slightly depending on browser and devices.
  • All “not supported formats” will open in a new tab or directly download (depending on the file type) by clicking on the button “Open file”.
  • The text of “Open file” will be customizable in  Custom System Messages

For WhatsApp

Is possible to send pictures, YouTube Links, and audio messages, BUT is not possible to send Gifs (which are displayed as a link to Giphy)

For Facebook Messenger

In the Media block for Messenger bots:

✅ You can send pictures, Youtube videos, Audio Messages.

❌ You can't send GIPHY's (which are displayed as a link to Giphy).

How did we do?

How to display images with a variable URL source

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