Additional Number integration: Limitations and Requirements (Number integration)

Gustavo Mejicanos Updated by Gustavo Mejicanos


It is possible to add an additional phone number to your Landbot account, and to do so you have to follow the step-by-step in our support article Adding a WhatsApp Number to your account.

In this article we will detail everything that you will need to keep in mind when adding your extra phone number. Some limitations apply, and adding new numbers may impact your billing.

Requirements before you start the process

  • Have admin access to your Facebook Business Manager
  • You need to have access to the phone number you want to integrate to receive a One Time Password (OTP) code either via an SMS or through a phone call (you can use a number that is registered in the App versions of WhatsApp, but you must delete the WhatsApp account associated with this phone number before proceeding with the integration).
  • The number must not be connected to any other BSP.

IMPORTANT: Make sure you keep the SIM card active, there may be a possibility you have to use it again in the future


Previously you had the option to add an additional phone number to your Landbot account, and there were certain limitations when it came to Unverified Business Account or Verified Business Accounts / Unverified Facebook Business Manager or Verified Facebook Business Manager.

  • Unverified Facebook Business Manager: Business accounts are limited to 250 business-initiated conversations in a rolling 24-hour period (please review this process for verifying your account).
  • Verified Facebook Business Manager: You are limited to 1000 business-initiated conversations in a rolling 24-hour period.

Meta is making it easier for businesses like yours to scale operations on the WhatsApp Business Platform.

NOW- No business verification? No problem! If you’ve been nailing it with quality messages, you can have more phone numbers and increase daily conversation limits.

How to qualify:

  • More phone numbers & conversations: Qualify for up to 20 phone numbers and 1,000+ daily business-initiated conversations.
  • Display your business name in chats: Complete a display name review to showcase your business name, boosting credibility with your customers.*
  • Automatic upgrades: Just focus on sending high-quality messages! If your messages meet the quality criteria, you'll be automatically upgraded. Check out these tips for effortlessly maintaining top-notch message conversations.
  • Track your progress: Use WhatsApp Manager to monitor your status and look out for notifications on your increased limits.

Price per phone number

Keep in mind that having the option to add an additional phone number to your Landbot account is associated with an extra charge per phone number.

  • Monthly subscriptions: each extra phone number will be charged at 100€/mo or 100$/mo depending on your currency.
  • Yearly subscriptions: please check with our Sales Team or your Landbot Account Manager for detailed information.

How did we do?

Meta processes guide: FBM verification, Official Business Account (OBA) requests, Appeals

Send a Message Template from the Builder