Disclaimer - These features are built with OpenAI tech. Please, be aware of its current limitations - hallucinations and inaccurate/unreliable outputs may occur.
Landbot’s AI FAQs Assistant enables you to create an intelligent and efficient chatbot that can answer frequently asked questions based on the content you provide. This AI-powered feature helps your customers solve their queries in a natural conversational manner and removes the need to browse through support content.
In this guide, we will walk you through the setup process and provide best practices to help you maximize the potential of this feature. Get ready to unlock the full potential of your chatbot and elevate your customers’ experience with the power of AI. 🚀
AI FAQs block
Gone are the days of manually inputting every question and answer into your chatbot's conversation flow. 👋 With the AI-powered FAQs block, you can simply paste the desired content into the configuration of the block while building your chatbot flow, and the AI takes care of the rest.
How it works:
TL;DR Download the template here and start playing with the AI-Powered FAQs block!
Add the block
Select the point in your chatbot flow where you want to add the block and drag an arrow or click on the “+” icon from the previous block.
Then, go to “AI Assistant” and pick the “AI FAQs Assistant” option.
Add the content
Once you have added the FAQs Block to your flow, you need to configure it by providing the relevant content for your chatbot to rely on when answering questions.
Paste the content you want the chatbot to analyze and use as a reference for answering questions into the block's configuration. Your content should be in a question-answer format or just a unified text. Avoid images, emojis, code, and other types of files.
Note: The maximum limit for the content is set to 50.000 characters
Store and update content
Once you have pasted the desired content, just click on “Feed the bot” button, and let the magic happen. ✨
Turn On/Off the "Enable an exit to this block" feature
If you keep this option turned off, the user will remain in a loop of asking questions to the bot. If you turn the option on, the block will have an output option where you can connect another message. For example, you might like to connect a question asking the user if they have another question, or if they want to end the chat.
The builder setup with the exit option available would look like this:
Alternatives to exit the question loop
For Web Bots or WhatsApp Bots you could create a Global Keyword block that would allow the users to exit the Loop. For Web Bots only, you could use a Persistent Menu exit option so that your users will always have the option to click out of the FAQ loop if they want to!
Mechanics:
Once the user reaches the FAQs block in the flow, it is triggered with the last user's message.
-> This means that just before the FAQs block, there should be a block that allows the user to type their question, such as an Ask a question block. This block enables users to enter their questions freely in an open text format.
Tip for Web bots: If you decide to connect the FAQs block right after the Welcome Message, make sure to choose the "Ask a question" option, not Buttons or Forms:
At the moment, the FAQs block has no way of knowing the context of the conversation that took place before the user triggered it.
It supports all languages currently supported by OpenAI.
How to test it:
Once you have configured the FAQs block, it's time to test it!
To test the feature and see how your chatbot performs, simply click on the "Test this bot" button located in the upper right corner of the Builder.
This action will open a pop-up window where you can experience the chatbot just like a regular user would. You can test and interact with the bot, previewing its behavior both on desktop and mobile devices. This allows you to ensure that the chatbot is working as expected and provides a seamless experience for your users. 🏄
If you want to start your test again, just click on the Refresh button:
Channel compatibility:
This block is available for all channels (Web, WhatsApp, Facebook Messenger, and API chatbot.)
AI FAQs Standalone Assistant
Are you looking to create a chatbot solely dedicated to assisting your users with FAQs? We've got you covered! 💪
With the FAQ assistant feature, a simplified version of the FAQs block seen in the previous section, you won't even need to worry about connecting blocks together! Let's dive in and discover the power of this feature! 👀
How it works:
After you log in to your Landbot account, go to “AI Assistants” and select “FAQ/Customer service.”
Create your Assistant by giving it a name and a role (e.g. Customer Service Agent), defining its welcome message, and giving it a set of instructions on how to act, which tone of voice to use, and anything else you deem relevant.
Note: The maximum limit for the content is set to 50.000 characters
Provide the knowledge your Assistant will need to answer customers’ questions. Upload your data sources (PDF only) such as FAQs, product books, company information, etc. After you’ve uploaded your document(s), you’ll see all its contents in the field below, where you can edit the information, or add even more. Once you’re done, click “✨Generate.”
Select the channel (either Web or WhatsApp) to publish your AI FAQs Assistant.
For Web, you’ll get a link to share your Assistant, or you can click on “Embedding options” for more options to add the Assistant to your website.
For WhatsApp, you will be prompted to select the WhatsApp Business number you want to link the Assistant to.
After you’ve selected the number, you’ll get the link to share your bot, or you can download a QR code that users can scan to start a conversation with the Assistant.
If you want to further customize your AI FAQs Assistant (for Web), you can do it at this step, too. You can also click “Preview” in the upper right corner to see what it looks like and test it.
Channel compatibility:
This feature is available only for Web and WhatsApp channels.
When should I use the FAQs block and FAQ chatbot?
We recommend using the FAQ chatbot if you plan to have your bot exclusively answer FAQs.
However, if you want to add it to your existing flow, or customize it, you should use the FAQs block.
Updated
by Dilyara
