Landbot's Privacy & Security Policies

Compliance

We are in compliance with data protection requirements, namely the GDPR (the 2018 EU General Data Protection Regulation, which replaced the Data Protection Directive 95/46/EC) and Privacy Shield policies. 

If you need more information about our Privacy and Security Policies, please check out our article about GDPR, and download our Data Processing Contract.

Once your data enters Landbot’s systems, it’s secured, encrypted with SHA256 and complies with SSAE 16, ISO 27001, and PCI DSS v3.0.

Privacy Policies

Where is my data stored?

Landbot’s infrastructure is distributed between different services and instances inside our cloud servers. These servers are isolated from the outside and communicated by local connections.

All instances are located in Google's servers in Belgium, Europe (Google Cloud Engine, west-1). You can read more about Google’s Security and Infrastructure here.

Moreover, our offices include 24 hour access monitoring, cameras, visitor logs and biometric access control.

Who can access my data?

Users are the exclusive owner of the data at all times, so only the Users and their Teammates can access the data.

Landbot will never share your data with third parties, unless it’s necessary for the performance of our Services (such as integrations via Zapier, Google Sheets, etc).

We may share your data if you explicitly request or allow us to do so, following a strict procedure.

Also, Landbot may be compelled to share data if legally requested by official authorities. We are governed by the laws of Spain, so any and all requests must comply with local laws and procedures.

For how long is my data kept?

We keep the data associated to your account until you delete the information from the account, or the account itself. That means, your information will be kept for as long as you have an account with us and while the Services are provided.

It’s also important to know that we don’t do any data backups, which means that any data you delete in your Landbot Account will be permanently erased from our servers.

How do I delete my account?

You can delete your account at any moment by accessing your account and permanently deleting it manually. Please check out a step by step guide to delete your account here

We can delete the account for you if necessary, but we follow a very strict procedure in order to do so.

Can Landbot delete my account without my consent?

We never delete your account without your consent. However, we take our Terms and Conditions and Abuse Policy very seriously, so in case of breach of these terms we may block your bots and revoke the access to the account.

What Cookies does Landbot use?

Landbot only uses Cookies in our website. Therefore, the only cookies you have to worry about when people interact with your bot are the ones from your website.

Landbot uses the following Cookies in our website:

  • STATISTICS - Google Analytics, Mixpanel, Inspectlet, Segment, LinkedIn Analytics, Twitter Analytics.
  • ADVERTISING - Google AdWords Conversion, LinkedIn Ads, Facebook Ads.
  • COMMUNICATION - Intercom, Mailchimp.
  • SECURITY - Google reCAPTCHA.
  • SOCIAL MEDIA - Facebook Connect.

You can read more about our Cookies Policy here, and find more general information about cookies at: www.allaboutcookies.org .

You can also manage the cookies in your browser. The following links will take you to the ‘Help’ sections for each of the major browsers so that you can find out more about how to manage your cookies: Google Chrome, Internet Explorer, Firefox, Safari, Safari iOS, Android, Opera.

Security Policies

Does Landbot conduct audits, penetration tests or vulnerability scans?

We conduct regular internal and external penetration tests, as well as periodic scans, identification of security vulnerabilities, and remediate according to severity for any weakness found.

How to report a security vulnerability?

We don’t have a current bug bounty program in place. However, if you believe you've found a security vulnerability on Landbot, please let us know by writing to help@landbot.io.

We investigate all legitimate reports, evaluate them, and do our best to quickly fix the issue if applicable.

If you find a vulnerability, do not share the information with others until the problem has been fixed. if this happens we will be entitled to pursue legal action.

For more information about our Privacy and Security Policies, please write to legal@landbot.io .


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