Privacy & Security
Your security and privacy comes first in everything we do here at Landbot. This article is our effort to answer the most frequently asked questions around these topics, in the most simple and jargon-free way as possible.
- Where does Landbot store my data and how is it protected?
Landbot’s infrastructure is distributed between different services and instances inside our cloud servers. These servers are isolated from the outside and communicated by local connections.
All instances are geocally located in Google's ultra-reliable servers in Ireland. You can read more about Google’s Security and Infrastructure here. We’re fully compliant with data protection requirements, such as GDPR and Privacy Shield.
Our offices include 24 hour access monitoring, cameras, visitor logs and biometric access control.
Once your data enters Landbot’s systems, it’s secured, encrypted with SHA256 and complies with SSAE 16, ISO 27001, PCI DSS v3.0 and HIPAA standards.
- Who owns my data?
You do. You own your data at all times. Period. And the GDPR guarantee that we are all protected!
- Does Landbot share my data?
We will never share your data with third parties, unless it’s required by these third parties you’ve decided to use (integrations via Zapier, for example), or if you’ve explicitly permitted us to do so. Your data could only be communicated to Public Administrations for compliance with legal obligations.
- Information we collect about you & how we use that information.
- How long does Landbot retain my information?
For as long as you want us to. We keep the data associated with your account for as long as you have an account with us.
It’s also important to know that we don’t do any data backups, which means that any piece of data you decide to delete in Landbot, it will also be erased from our servers.
- How do I delete my account?
This is sad! :(
But if you need information on how to delete your account, you will find all the process explained step by step here.
- Can Landbot delete my account?
We take our Terms & Conditions very seriously and violating them could result in a revoked access, a deleted account or in your content being removed from Landbot.
- Cookies? What are those and how do you use them?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to landbot.io on each subsequent visit. They're useful because they allow us to recognise your device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
Now, there are different types of cookies:
FIRST AND THIRD-PARTIES COOKIES: whether a cookie is first-party or third-party, it refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user. Third-Party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
If you go to a web page that contains embedded content, you will be sent cookies from these websites. Landbot.io does not control the setting of these cookies, so please check the third- party websites for more information about their cookies and how to manage them.
PERSISTENT COOKIES: these cookies remain on a user's device for the period specified in the cookie. They're activated each time the user visits the website that created that cookie.
SESSION COOKIES: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are automatically deleted.
You can read more about our Cookies Policy here.
- Can I manage the cookies in my browser?
Yes you can. The links below will take you to the ‘Help’ sections for each of the major browsers so that you can find out more about how to manage your cookies:
- Do you conduct audits of your application, such as penetration tests or vulnerability scans?
Yes we do. We conduct regular internal and external penetration tests, as well as periodic scans, identification of security vulnerabilities, and remediate according to severity for any weaknesses found. Yes, we do get the best security experts to work with us on this.
- How to report a security vulnerability?
Currently we don’t have a bug bounty program in place. However, if you believe you've found a security vulnerability on Landbot, please let us know straight away at firstname.lastname@example.org. We will investigate all legitimate reports, evaluate them, and do our best to quickly fix the issue if applicable. Do not share knowledge about the vulnerability with others, until the problem has been fixed. Do not abuse the vulnerability. If this happens we may have to pursue legal action. And yes, you’re right, we don’t want to.