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Landbot's Abuse Policy - How to Report an Abusive Use of Landbot

What is Considered an Abusive Use of Landbot

Landbot Users have the freedom to create bots and conversational experiences, but we do not allow the use of our services in any way that could be abusive or harmful to third parties.

For this purpose, it will be considered an abusive use of Landbot when a User creates a bot with one of the following contents:

1. Pornography or Nudity

Landbot can't be used to display pornography, nudity, or any kind of adult content intended to cause sexual arousal.

2. Solicitation of Bank Account Details and Credit Card Information

To avoid fraud and scams using our bots, we do not authorize the use of Landbot to ask for direct banking information such as credit card details, bank account numbers, or any other relevant financial information for payment purposes.

Landbot Users are only allowed to process payments using our Stripe integration, which has enhanced safety measures to avoid fraud. Any banking information required without using the Stripe Integration will be considered an abusive use of Landbot.

3. Racial Discrimination or Hate Speech

We do not allow the use of Landbot to promote hostility against people on the basis of race, religious affiliation, disability, sexual orientation, gender/gender identity, or ethnicity/national origin.

Landbot can't be used to spread hate, so we will not accept any kind of discrimination, credible threats, or hate speech inside our bots.

4. Spam, Malware, and Phishing

We do not authorize the use of Landbot to Spam, spread viruses, malware, or Phishing attacks.

Likewise, our bots to collect personal information such as personal IDs or any other personally identifying information with malicious or fraudulent intent.

5. Intellectual Property Violation

Landbot does not allow the creation of bots that violates third parties' intellectual property rights, including copyright and trademark.

6. Sensitive Content

Some people might not want to be exposed to sensitive content, and we intend to protect these people from any possibly offensive content inside our bots.

Therefore, Landbot Users are not allowed to display content that includes death, violence or sensitive content of any kind.

How Landbot Deals with Abuse

Landbot reserves the right, but does not assume the obligation, to investigate and take action in case of violation of this Abuse Policy.

Once we receive an abuse report, we conduct an internal investigation to verify the accuracy of the information.

If we confirm the abuse, Landbot may suspend the services and: (i) block the account immediately, and/or (ii) contact the User and request the removal of the unauthorized content from the reported bots, at Landbot's sole discretion.

If the account is used mainly for the abusive intent, or if the user does not collaborate with the removal of illegal content, the account will be blocked, and no refund will be given.

Note: Landbot reserves the right to block the access to the account and bots immediately after confirming the abusive conduct, with subsequent notice to the User.

Report an Abuse

You can report a bot that you think violates our policy through this bot, informing the Abuse and the URL of the bot.

Please keep in mind that reporting a bot or account to Landbot will trigger an internal investigation in order to confirm if there is an abusive use of our services, but it does not guarantee that the account will be blocked.

Any reported content will be finally considered abusive or not in Landbot's sole discretion.

Were You a Victim of an Abusive Use of Landbot?

As much as we want to keep third parties safe from the irregular use of our services, please keep in mind that we can only take action when abuse occurs in our bots, not when it happens outside of Landbot, on the User's website, or third-party tools.

Our Users take full responsibility for the use of our platform and Services, as set forth in our Terms and Conditions, and agree to use our services within the Law.

So if you were a victim or are aware of the use of Landbot for illegal purposes, please report the case to the local authorities.

We can't provide information about Users to third parties, in accordance with our Privacy and Security Policy. But we will cooperate with official authorities to help with the investigation and prosecution of illegal conduct.

We are governed by the laws of Spain, so any and all requests must comply with local laws.

For more information, please contact

How did we do?

Compliance with the GDPR - Β General Data Protection Regulation