Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! π
Builder Interface
Supported Browsers
Guidelines π 5 best practices for chatbot design in Landbot π€
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Flow operations
Global Keywords π
Keyword Jump
Keyword Options π Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
Formulas - Date
Formulas - String
Formulas - Logical
Formulas - Math
Formulas - Object
Formulas - Comparison
Formulas - Array
Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ π³
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Automate.io
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send HSM Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
OCR
OpenAI
How to build a FAQ chatbot with GPT-3
Fine-Tune GPT3 with Postman
OpenAI
Prompt Engineering for GPT-3
Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
Send HSM Template from Zapier
How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
Π‘onnecting WhatsApp Business API with 360Dialog
WhatsApp Number Migration / Porting to Landbot
Facebook Business Verification - Best Practices π¬π§
Adding a WhatsApp number to your account
Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp π
WhatsApp Campaigns π
WhatsApp's Message Templates
Send WhatsApp Messages with Landbot API
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
New Opt-in block for WhatsApp π
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp πΌ
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots πΌ
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Dynamic Customizations
How to change Avatar dynamically (Landbot v3)
Dynamically Change a Bot's Background
Create a Checkbox in the Welcome Block
Dynamically Change Any Style
Embed Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
Load script and display bot on click button
How to trigger events and/or pass values from Landbot to the container site
How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Reservation bot with Airtable
Workarounds & Codes
Refillable bottles
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Trigger Event if User Abandons Chat (For Non Developers)
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
How to not display Proactive Message to repeating Visitors
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
More Topics
Introducing a new Landbot Community π
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discount
Table of Contents
- What is a Variable? π¬
- What are the variables format? π
- How do the variables work? π§
- May I reuse variables in distinct blocks? π€
- Landbot's System variables types:
- May I use a custom variable and a system variable in the same block? π
- Are there other uses with variables? ππ»
- Additional information β οΈ
- All Categories
- Create your bot
- Basics - Essentials to build a bot
- Variables in Landbot - Getting Started
Variables in Landbot - Getting Started
Updated
by Jonathan Goodfellow
- What is a Variable? π¬
- What are the variables format? π
- How do the variables work? π§
- May I reuse variables in distinct blocks? π€
- Landbot's System variables types:
- May I use a custom variable and a system variable in the same block? π
- Are there other uses with variables? ππ»
- Additional information β οΈ
Prefer watching than reading? No problem, we've got you covered π
What is a Variable? π¬
Every time you ask a question in the bot and want to store that answer somewhere, you save this answer (value) in a variable.
Think of a variable as a "box" that you can give a name and store "things" inside.
In this case, those "things" can be values you give to that variable.
What are the variables format? π
Some blocks have a format by default, that you can't change. Nevertheless, it's possible to make operations to change a variable type, but it is easier if you choose the block wisely beforehand π
According to the use, you will give to the variable you must choose a specific format for each one, like Date, Number, String (Text), and Array.

String (text):Β This is the most flexible type of variable. It is usually used to save Text inside it, but you can also add numbers, dates, signs, emojis, hyperlinks, etc.
Number:Β here you can ONLY save numbers, not symbols or letters.
Β Date: save dates inside these variables.
Array:Β An array is a data structure that contains a group of elements. Typically these elements are all of the same data type, like a String or Number.Β An array variableΒ is very handy if you are a developer or if you want to try out more of our technical features and workarounds.
How do the variables work? π§
As the name says itself, the value you save inside a variable may change according to the answer given by the user, or the choices made throughout the bot flow.
To create a variable:
- Select a block and add it to the builder.
- Scroll down to Save answers in the field.
- Name the variable whatever you want, but note that it must always have @ (symbol) before the name.
- Choose the format of the variable (number, string, date, array) and save it.
Example 1
If I want to ask for the user's name (value) and save it in the variable @name :

You can create or customize a variable in a block, in the Save answers in the variable > Custom variables subsection of each block.

When 2 different users go through the bot flow, the variable will have the same name ( @name ), but the value will be different for each user:


As you can see in this example, the variable where we store the name of the user is the same, saved under the name @name but the value stored in it will change according to what each user answers. So:
@name = Maria
@name = Paul
Example 2
In the next Button block, the answer will be saved in the variable @testing:

Then we will use the variable @testing in a Message block, to inform the User which option has been chosen before.
To add the variable to the block, we have two options:
- Write @testing in the Send a Message block:

- Click on the VARIABLES option of the Send a message block (variables list), and choose the variable:
- Write testing and choose the correct custom variable:

- Click on the variable testing, then the result will look like this:

- Now, the final view in the chatbot will be, according to the choice of the user in the Buttons block:

May I reuse variables in distinct blocks? π€
Sure thing! π€©
Example 1
Let's continue with our previous case scenario but now we'll ask for the age as well:
- Add the block Question: number in the builder and save the answer in the variable @age

- Now add the variable @age in the Send a message block with both variables (@name and @testing):

- This is how it's seen in the builder:

- Last but not least, the chatbot final view:

Example 2
π If you want to use two similar blocks, Buttons block, in different parts of the bot, you will have to change the name of the variable set by default so that the previous variable is not overwritten
- We added the first Buttons block, then we created and saved in the variable named @food_options
- We added the second Buttons block, then we created and saved in the variable named @drinks

Landbot's System variables types:
Landbot has it's own System Variables that you can use in your bot flow and consult in the Metrics and Chats section.
Variables Lead Data
Although these are system variables, they can be edited:

Example:
In the next case scenario, we added the Question: email block, as you can see this has the @email variable by default, but we change it to @email_support

Variables Usage details
You will be able to identify which ones are the System variables Usage details because they come with a lock πnext to it, so you can't edit them


May I use a custom variable and a system variable in the same block? π
Of course, you can! π₯³
Let's imagine that you want to ask the name of a user, and save it in a variable to use it later with the previous @testing variable:
- Add the block Question: Name in the builder, the answer will be saved by default in the variable @name

- Add the variable @name in the Buttons block (to refer to your customer by personal name):

- Now, add the variable @name and the variable @testing in the Send a message block:

- You will see it like this in the builder bot:

- Then, the final view in the chatbot will be:

Are there other uses with variables? ππ»
Yes, they are! You can see some of them here:
Set a Variable
This is a powerful block that allows you to create, establish a format, and set (define) value to a variable, as you can see in this article.

Reset a variable
You can use the Set a variable block to reset a variable, in the next example we made it through the Welcome message block:
- Make the Welcome message an Open question deleting the Button:

- Add a Set variable block and write @name in the variable to modify and type @welcome in the value:

- You can add a Send a message block to confirm that the reset was made correctly:

- The final view in the Builder will be:

- And the final view in the chatbot will be:

Display images
With a variable containing a URL source, as you can see in this article.

Make a counter for variables
You can find further information about it in this article or this demo π€©
Additional information β οΈ
- It's not possible to leave a variable without values.
- It is not possible to delete a variable once you've created it.
- However, it is possible to manually delete the variables for a specific user in the Chats section. Only the variables youβve created (Custom Variables) will be deleted, not the Landbot System Variables. Click here for more information.
- It is not possible to change the type of variable eg. string to number once it is set.
- If a variable has a value set and you want to overwrite it, you can use a set variable block.
- If you find a blank variable list it's because the user didn't answer the question that had that variable.
- Arrays have a limit of 1MB anything more will cause errors in the Dynamic Data block.