Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! ๐
Builder Interface
Supported Browsers
Guidelines ๐ 5 best practices for chatbot design in Landbot ๐ค
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Buttons block
Buttons block
Reply Buttons block (WhatsApp)
Default Output Explained
How to open a new URL in another tab (window)
How to set up Multiple Choice questions
Code Block (Javascript)
Conditions block
Conditions block
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty URL params) (v3)
Flow operations
Global Keywords ๐
Keyword Jump
Keyword Options ๐ Assign keywords to buttons (WhatsApp and Facebook)
Lead Scoring block
Persistent Menu
Jump To block
Formulas block
Get started with the Formulas block
Formulas Blocks Dashboard
Formulas - Regex
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Goals block
Goodbye block
Media Block
Multi-Question block (Create a Form)
Note block
Question blocks
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Starting Point block
Business Hours block
List Buttons Block (WhatsApp)
Collect Intent block
Bricks
Bot Settings
Bot General Settings
Second Visit Settings
Custom System Messages
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Typing Emulation
Landbot in Wix
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Account Settings and Billing
Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ ๐ณ
Fair Use Policy
Account Settings
Account Settings
Account Homepage
Dashboard
Roles & Permissions for Teammates
Agent Status and Log out
Common reasons for not receiving account activation email
Privacy and Security
Integrations with Landbot
ActiveCampaign
Airtable
Airtable integration block
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Insert Multiple Records to Airtable with a Loop
How to Get an Airtable Token
Advanced filters formulas Airtable block
Update Multiple Records in Airtable Using a Loop
Automate.io
Calendly
Carrd
DeepL
Dialogflow
Dialogflow & Landbot course
Dialogflow & Landbot intro: What is NLP, Dialogflow and what can you do with it?
Dialogflow & Landbot lesson 1: Create your first agent and intent in Dialogflow
Dialogflow & Landbot lesson 2: Get the JSON Key
Dialogflow & Landbot lesson 3: Setting up of Dialogflow in Landbot
Dialogflow & Landbot lesson 4: Training phrases and responses for a FAQ
Dialogflow & Landbot lesson 5: Entities and Landbot variables
Dialogflow & Landbot lesson 6: Redirect user depending on Dialogflow response parameters (intent, entities and more)
Learn more about Dialogflow - Courses and communities
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow in Unsupported Languages (& Multilingual)
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
Webhook Block Dashboard
Webhook block (External API REST)
How to TEST your Http Request (Webhook block)
How to POST, GET (and more) with Landbot
Facebook Pixel
Google Analytics
Google Adwords
Google Cloud Functions
Google Maps
Google Maps API Key for Address block
Extract Data With Google Maps Geocoding API
Calculate Distances With Google Maps API
Google Sheets
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
HubSpot
IFTTT
Integromat
Connecting MySQL with Make.com (formerly Integromat)
How to upload a file to Google Drive using Make.com (formerly Integromat)
Send HSM Template from Make (ex Integromat)
Make.com (formerly Integromat) trigger
How to send an email through Sendinblue by Make.com (formerly Integromat)
Get Opt-ins (Subscribers) from Facebook Leads using Make (ex Integromat)
How to extract data from an external source with Make.com and use it in Landbot
Integrately
Intercom
Vonage
Mailchimp
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OpenAI
How to build a FAQ chatbot with GPT-3
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OpenAI
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Build a Customer Service Bot with ChatGPT and Extract Information
Pabbly
Paragon
PDF Monkey
Pipedream
Salesforce
Segment
Sendgrid
Slack
Stripe
Squarespace
Sharetribe
Shopify
Store Locator Widgets
How to display the near location of your store in WhatsApp (with Store Locator Widgets)
How to display the near location of your store for Web bots (with Store Locator Widgets)
Webflow
Wordpress
Xano
Zendesk
Zapier
Zapier block
Zapier Integration Dashboard
How to insert a row to Google Spreadsheet by Zapier
How to generate a document with PDFMonkey by Zapier
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How to send an email with Gmail by Zapier
Get Opt-ins (Subscribers) from Facebook Leads using Zapier
How to extract data from an external source with Zapier and use it in Landbot
Zapier trigger
How to complete a digital signature flow by Zapier
Make a survey with Landbot and display the results in a Notion table using Zapier
Trigger Automation block
WhatsApp Channel
Getting started with the WhatsApp Integration
WhatsApp Testing
ะกonnecting WhatsApp Business API with 360Dialog
WhatsApp Number Migration / Porting to Landbot
Facebook Business Verification - Best Practices ๐ฌ๐ง
Adding a WhatsApp number to your account
Settings
Growth Tools for WhatsApp
Opt-in, Templates and Campaigns
Parent Bot/Linked Bot - Add a main bot to your WhatsApp number
How to get Opt-ins (Subscribers) for your WhatsApp ๐
WhatsApp Campaigns ๐
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Send WhatsApp Messages with Landbot API
Recognise the users input when sending a Message Template with buttons
Audiences
Create Opt-ins (Subscribers) using Landbot API
New Opt-in block for WhatsApp ๐
Opt-in Check Block
WhatsApp Bot Creation - Best Practices and compatibility guide
Build a WhatsApp Bot - Best Practices and User guide
Build a WhatsApp Bot - Best Practices for Developers
WhatsApp bots - Feature Compatibility Guide
Types of Content and Media you can use in WhatsApp ๐ผ
WhatsApp - How to capture and use the first user's interaction (input)
WhatsApp - How to direct a user through a different bot flow on their second visit
WhatsApp - Get user out of error message loop
Javascript in WhatsApp
How to calculate the number of days between two selected dates (WhatsApp)
Creating a Loop in WhatsApp
AI in WhatsApp
Send Automated Message Templates based on Dates
Different ways to format numbers with JS (WhatsApp)
Notify Teammates of Chat via WhatsApp
Creating a Simple Cart in WhatsApp
1. WhatsApp Article Directory
2. WhatsApp Integration FAQ's
Customize and embed your WhatsApp Widget
Other Channels - Messenger and APIChat
Facebook Messenger
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots ๐ผ
How to Preview a Messenger bot
Facebook Ad connected to Messenger Bot
API Chat (for Developers)
How to create an API chat bot and set up the Hook Url
Building a Slack APP Bot with Landbot APIChat and Node JS
Build a Telegram Bot with Landbot APIChat and Node JS
Duplicating bots
Metrics and Data Management
Metrics Section
How to export the data from your bots
Export data: How to open a CSV file
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
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How to change Avatar dynamically (Landbot v3)
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Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
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How to "send" a user to a specific point in the flow with Javascript and with the API
Change Landbot custom CSS dynamically from parent page onload
CSS Customization Examples
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: Call To Action: WhatsApp
CSS Customization Example: "Lead Gen"
CSS Customization Examples: "Translucid"
CSS Customization Examples: "Minimalist" Theme
CSS Customization Examples: Carrd Embed Beginner
Make Persistent Menu Appear During the Flow
CSS Customization Examples: Video Bubble
CSS Customization Examples: CV Template
Design Customizations
How to use Google Fonts in Landbot
CSS for Typewriter Effect
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Proactive Message Customizations with Javascript and CSS
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
HTML Template for Emails
Widget/Bubble Customizations with Javascript and CSS
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Recommended Image Sizes
Dynamic Data CSS
Get started guide for CSS Design in Landbot
Landbot APIs
APIs
reply from Slack: How to create an integration to allow agents reply WhatsApp users from Slack (with Node JS)
MessageHooks - Landbot Webhooks
Javascript and SDK
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees) (web only)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Dynamic Data in WhatsApp (Get Index Array selection)
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to redirect visitors to a URL (web only)
How to disable a bot
Airtable usecase: Create an event registration bot with limited availability
Get the time between certain messages
Reservation bot with Airtable
Workarounds & Codes
Refillable bottles
How to Detect Visitors Browser
Proactive message on mobile
Different ways to format numbers with JS
Conditional Welcome: Direct the Flow of Your Bot Based on External Parameters
Two-Step Email Verification
Trigger Event if User Abandons Chat (For Non Developers)
Calculate Distances in WhatsApp
Customized Behavior in Mobile Browsers
How to not display Proactive Message to repeating Visitors
Trigger Event if User Abandons Chat Using AWS
Launch Bot On Exit Intent
Display Bot During Business Hours Only (Livechat & Popup)
Delete Customer Data in Flow
Cookie consent banner (full page / full page embed)
Add Captcha Verification (Non-Embedded Bots)
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Create a Scale out of Buttons - Workaround
How to pass WordPress logged in user data to Landbot
Create Dynamic Shopping Cart with JS and CSS
Generate a URL that has variables from user answers
Resume flow based on external process with Landbot API (Request, Set, Go)
Popup on Exit Intent
Embed Google Maps
Detect if bot was opened
Launching a bot depending on browser language
How to set up questions with a countdown
Set a timer to get the time spent during the flow
More Topics
Introducing a new Landbot Community ๐
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
Startup Discounts
NGOs and Educational Organizations Discount
Table of Contents
- What is Number Porting?
- Preparation checklist
- I am migrating my current number from a different provider to Landbot
- First time migrating/porting a number
- Step 1: Setting up a call with the Success team
- Step 2: Requesting the phone number migration
- Step 3: Accepting Message on Behalf request in Business Manager
- Step 4: Number registration
- Step 5: Wait for setup
- Step 6: Generating an API key
- Step 7: Finalising the migration
- Synchronising Message Templates
- Migrating/Porting number when it's not your first time
- All Categories
- WhatsApp Channel
- Getting started with the WhatsApp Integration
- WhatsApp Number Migration / Porting to Landbot
WhatsApp Number Migration / Porting to Landbot
Updated
by Xandro Lopez
- What is Number Porting?
- Preparation checklist
- I am migrating my current number from a different provider to Landbot
- First time migrating/porting a number
- Step 1: Setting up a call with the Success team
- Step 2: Requesting the phone number migration
- Step 3: Accepting Message on Behalf request in Business Manager
- Step 4: Number registration
- Step 5: Wait for setup
- Step 6: Generating an API key
- Step 7: Finalising the migration
- Synchronising Message Templates
- Migrating/Porting number when it's not your first time
What is Number Porting?
Number Porting means that a phone number that is already registered in the WhatsApp Business API can be moved between WhatsApp Business API accounts. This allows for businesses to change BSPs (Business Solution Provider) or move their number to a new account, but only if the source and destination Business Manager IDs are the same.
After being migrated, a phone number keeps its display name, quality rating, messaging limits, Official Business Account status, and any high-quality message templates previously approved.
Template Messages and chat history migration
Only the high quality message templates are migrated on this process.
Low quality, rejected, or pending templates are not migrated. Any existing message templates in the destination WhatsApp Business Account (WABA) will not be overwritten.
Message and chat history are not migrated with this process.
Prerequisites for Number Porting
In order for a Phone Number to be ported to 360dialog:
- You must be able to receive and verify a 6 Digit PIN Code through SMS or Voice Call.
- The WhatsApp Business Account connected to the number to be ported must be verified by Facebook. Accounts in Sandbox and Limited access tier mode cannot be ported.
- Two-Factor Verification (2FA) must be disabled for the number.
You must also have:
- Admin Access to Business Manager: this is necessary since you will need to accept the Message-on-Behalf request.
- Facebook Business ID of the number to be ported.
Preparation checklist
Before migrating a number, please make sure you go through the following checklist:
- Valid Facebook Business ID
You can find your Facebook Business Manager ID (FBM ID) by going to the Business info section of your Business Manager. The FBM ID must be associated with the WhatsApp Account / Number that you are trying to migrate.
- Admin Access to Facebook Business Manager
You must have Admin access to the FBM Account. - Facebook Business Manager is verified
- Phone number access
You must have access to the phone number to receive a 6 Digit PIN Code via SMS or Phone Call.
During the process you'll have to disable your Two Factor Verification.
You must check and confirm with your old BSP that Two-Factor Verification (2FA) is disabled on the existing WhatsApp Business API Client.
I am migrating my current number from a different provider to Landbot
First time migrating/porting a number
If you already have a WhatsApp phone number integrated with Landbot and need to migrate it to the our new partner, please follow these steps.
1. During this process incoming and outgoing messages on your WhatsApp number will stop
2. Message Templates won't be available for a few hours.
3. Message Templates ID's will change
Step 1: Setting up a call with the Success team
- Open your Landbot app
- Navigate to Channels (the antenna icon on the left of your dashboard) or click here
- Click on WhatsApp Business NEW
Step 2: Requesting the phone number migration
Once you have received confirmation from the Success team that your 2FA has been disconnected
- Go back to Channels (the antenna icon on the left of your dashboard) or click here.
- Click on "I have a WhatsApp account with other BSP"

- This will open a form that you'll need to fill out with the following info:
- Email to login to your 360Dialog account
- Your full name
- The company name of the phone number you're migrating
- The Facebook Business Manager ID you used when doing the integration in the first place
- The phone number you're migrating
- The current BSP (please choose Zendesk)
- A password to login to your 360Dialog account
Once you've filled out all these details, mark the check box and click Accept Terms.
Step 3: Accepting Message on Behalf request in Business Manager
Once you've done that, you'll be redirected to a second page which will ask you to accept a message on behalf in your Facebook Business Manager.
This message can be found in the Requests section of your FBM.
Once you have accepted the notification, mark the check box and click "Continue to phone number verification".
Step 4: Number registration
You must have access to the phone number to verify the ownership and receive a 6 Digit PIN Code per SMS or Voice Call.
If you do not receive the PIN code in 1 hour after triggering it, contact success@landbot.io
Step 5: Wait for setup
You need to wait for the number to be set up. This step takes a few minutes, but right afterwards the API key generation will be possible.
If your page does not change after more than 1 hour, please contact success@landbot.io
Step 6: Generating an API key
After the phone number is migrated and set up, you will be able to generate the API key and send messages with the number migrated to 360dialog.
How do I generate an API key?
1. Login to your 360 Client Hub
2. Navigate to the WhatsApp Accounts section
3. Find the number you want to generate the API Key for
4. Click Generate API Key
Step 7: Finalising the migration
To finalise the migration:
- Copy the API Key
- Navigate back to your Landbot app or click here

- Click on "I already have a 360Dialog account"
- Paste your API Key, give the channel a name and click Confirm.
Synchronising Message Templates
If once you have completed your migration, you'd like to sync your Message template messages, please follow these steps:
- From the 360Dialog Hub, click on Manage Templates of your WhatsApp account

- This should take you to the Templates section

- Click on Synchronize with Facebook to load your templates
- Navigate back to your WhatsApp channel > Message templates on your Landbot account and click Sync message templates

Migrating/Porting number when it's not your first time
If you already have a 360Dialog account, you will follow a slightly different process to add additional numbers to Landbot.
- Login to your 360 Client Hub
- Navigate to the WhatsApp Accounts section
- Hover over the blue circle and click "port existing number to 360Dialog"
- Fill out the following details:
- WhatsApp Phone number to be migrated
- WhatsApp Business Account
If the WhatsApp Business Id is not on your list, click on "Create new WhatsApp Business Account"- Facebook Business Manager ID of the account
Once you have filled that in you will have to follow the same steps as Migrating a new number starting at Step 3
If you need any assistance during the whole process, do not hesitate to contact your Account Manager or success@landbot.io.