Zendesk Integration Dashboard

Pau Sanchez Updated by Pau Sanchez

Note: Integration only available for Whatsapp bots, and under request .

Please contact our Sales Team for more information.
Account/Integration configuration

  1. To integrate Zendesk Support with your Landbot account click on the Connect now button which will open a new modal:

  1. Name: type the name you want to use to identify this specific Zendesk account- User: type the user name you use to log into your Zendesk account- Zendesk API token

Click the Admin icon () in the sidebar, then select Channels > API.

Click the Settings tab, and make sure Token Access is enabled.

Click the button to the right of Active API Tokens.

Optionally, enter a description under API Token Description. The token is generated, and displayed for you:

For more information click here (https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-)- Subdomain: it is the first part of your Zendesk url: "subdomain.zendesk.com"2. Once you have clicked on the Confirm button, you will see a new item into the account section. From here you will be able to add as many accounts as you want. 

Delete Account/Integration

To delete the items you have integrated with Landbot you have to click on the delete icon.

A pop up will ask you for double confirmation. Once pressed it cannot be undone

Important: it is not possible to delete integrations that are being used into a bot. You have to delete before the corresponding block using the integration into the bot builder. Press the bot id to be redirected to the bot builder.

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