Create your bot
Basics - Essentials to build a bot
Variables in Landbot - Getting Started
Landbot system Variables
Builder's keyboard shortcuts and mechanics! 🏗
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
Build a bot
Blocks and flow operations
AB Test block (randomize flow)
Default Output Explained
How to open new a URL in another tab (window)
How to set up Multiple Choice questions
Chat with humans
Conditions block II (with Dates, Usage and Agents variables)
How to ask a question based on a variable not being set (empty url params) (v3)
Global Keywords 🌍
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Jump To block
Get started with the Formulas block
Formulas - Comparison
Formulas Blocks Dashboard
Formulas - Array
Formulas - Date
Formulas - Object
Formulas - Logical
Formulas - Math
Formulas - Regex
Formulas - String
Multi-Question block (Create a Form)
Question: Address block
Question: Autocomplete block
Question: Date block
Question: Email block
Question: File block
Question: Name block
Question: Number block
Question: Phone block
Question: Picture Choice block
Question: Rating block
Question: Scale block
Question: Text block
Question: URL block
Question: Yes/No block
Send a Message block
Send an Email block
Set Variable block
Bricks Workarounds (ready to use)
How to link your Calendly account and prepare your agenda
Age Calculator Brick Workaround
Get a timestamp according to a defined TimeZone
Simple cart v0.2
How to extract data with Google Maps API and Calculate Distances
How to set the flow according to Open/Closed Business Hours
How to avoid visitors selecting specific days of the week
Chats - Livechat and Human Takeover
Design (bots for Web)
Share & Embed
Integrations with Landbot
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to add/update different field types in Airtable (POST, PATCH & PUT)
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Get more than 100 items from Airtable
Integrations > Dialogflow Block
How to extract parameters from Dialogflow response with Formulas
Dialogflow Integration Dashboard
Dialogflow - How to get JSON Key
External API REST
Dynamic Data (Arrays)
How to TEST your Http Request (Webhook block)
Webhook Blocks Dashboard
How to POST, GET (and more) with Landbot
Google Cloud Functions
Google Sheets (Insert, Update and Get data)
How to use Google Sheets to create a simple verification system for returning visitors
How to Upload Document & store link
Add a timestamp to a Google Spreadsheet
How to give unique Coupon Codes (with Google Spreadsheets)
Google Sheets Integration Dashboard
How to insert a new row with data and formulas in Google Sheets
How to use Google Spreadsheet as a Content Management System for your bot
Google Tag Manager
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Landbot in your web with Google Tag Manager
How to upload a file to Google Drive using Integromat
Integromat Automation Integration
How to extract data from an external source with Integromat and use it in Landbot
Account Settings and Billing
Teammates - Add extra agents (seats) to your Account
Subscription Section (v3)
Payment FAQ 💳
Fair Use Policy
Privacy and Security
Landbot Channels - Whatsapp, Messenger and APIChat
The Ultimate WhatsApp Guide 🇬🇧
Facebook Business Verification - Best Practices 🇬🇧
Parent Bot/Linked Bot (WhatsApp) 🤖
WhatsApp Testing Section 🧪
Opt-in, Templates and Campaigns
What is the Opt-in process? ✍️
How to get Opt-ins (Subscribers) for your WhatsApp 🚀
WhatsApp Opt In Template ✅
WhatsApp Campaigns 💌
HSM Templates for Whatsapp 💬
WhatsApp Bot Creation
Creating bots for WhatsApp 🙌
How to preview WhatsApp and Messenger bots
Types of content you can use in WhatsApp 🖼
How to capture and use the first user's interaction (input) in Whatsapp/Messenger
How to direct a user through a different bot flow on their second visit (for WhatsApp/Messenger)
Unblock user of error message loop and redirect to restart bot
The Facebook Messenger Ultimate Guide
Types of content you can use in Messenger bots 🖼
How to Preview a Messenger bot
API Chat (for Developers)
Metrics and Data Management
How to export the data from your bots
...❶, 🔟, 💯 ways to analyze your data 📈
Bot's Analyze Section
For Developers & Designers
CSS and Design Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
Modifying Embed Size
How to embed a pop bot with automatic load and button
How to trigger events and/or pass values from Landbot to the container site
Change Landbot custom CSS dynamically from parent page onload
Customizing the bubble/widget (Livechat & Popup)
How to use Google Fonts in Landbot
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
How to hide elements in the Bot design
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table and a List in Landbot v3 web
Pop up modal to embed third party elements
Progress Bar Workaround
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Identify Blocks CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Get started guide for CSS Design in Landbot
CSS Customization Examples: "Back to School" Theme
CSS Customization Examples: "Minimalist" Theme
Workarounds and How To's
Building Tips & How to's
How to add a Click-to-Call/Email/WhatsApp button
Send variables from your page (the container site) to your embedded Landbot
How to build an event registration Landbot (to be used in one screen by many attendees)
How to redirect user to another url in your site with Livechat open to continue conversation
How to let user select a time of booking (with a minimum 45 minutes notice)
Get Index Array selection Whatsapp
Get the array's index of the user selection and extract information from array
How to encode a variable
How to calculate the number of days between two selected dates
How to access keys and values, in object variables
How to redirect visitors to a URL (web only)
Workarounds & Codes
Proactive message on mobile
Different ways to format numbers with JS
How to not display Proactive Message to repeating Visitors
Random 4 digits Number
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Generate a URL that has variables from user answers
How to set up questions with a countdown
Introducing a new Landbot Community 🎉
How to migrate your bot from Landbot v2 (legacy) to Landbot v3
Introducing Landbot 3! 💬
Migrate your web bot from the Old Builder to the New Builder (Landbot 2 and 3)
Landbot Affiliate Program
Security Update - HTTPS URLs only
NGOs and Educational Organizations Discounts
Updated by Ilaria Scuotto
When you get started working with Landbot, it might be useful not only to know the basics of building a chatbot, but also having an overview on some guidelines and best practices, especially for larger and complex bots. 🤖
- Plan it before you build it! ✏️
You can’t build a house without a project, right? 🏠 Well, it’s kind of the same with conversations! 💬
First thing, try to think of the number of flows, or stories that your bot is going to tell.
The stories can have different paths inside it, just like chapters in a book.
🔹 How many stories do you want to tell?
🔹 How many different paths can the user take when chatting with the bot?
🔹 Do they have an order to follow?
🔹 Do the chapter have distinct subsections or paragraphs?
🔹 Do you want the user go back to the start to be able to take a different path, or do you want to end the conversation with a human interaction? or maybe you want the user to be able to share the bot on social medias?
Those are questions that you might want to answer before you start, and they can help you make decisions that will guide you through your work.
Try to visualize these flows, it may sound hard, but it’s quite easy!
You can pick up pen and paper and draw a simplified flowchart to keep in mind all the decisions you made.
✅ DO’s: Have a checklist, draw a flowchart.
❌ DONT’s: Start without a previous brainstorming!
- Follow your own stories!
That’s the moment to start building in Landbot! 🤖
Now that you know exactly how many flows do you need, you can start building them in order.
You can start with the first flow, positioning each new block horizontally.
Of course there can be many connections coming out of a block, but you can still keep following the direction of the main flow.
When you need to tell a different story, you can start another flow below the first one, and follow again the horizontal line, just like you do when writing! 🖋
When you're ready, have a look at these articles to learn about the builder essentials.
✅ DO’s: Follow the order you previously established and stick to it, and if something new comes to your mind you can easily integrate it after.
❌ DONT’s: Build many blocks without a logic behind.
- Keep it logic and readable.
Try to avoid superpositions of blocks (you have infinite virtual space!) and circular flows, because it can look very confusing when go go back to it!
Of course you can connect a final block with the first (or previous) one, but you should be able to look at them as the start point and end point of a horizontal line.
If the final block is “far away” from the first, the Jump To 🔗 block can help you go back to the start without having to connect the last and first block with a very long arrow.
Also, make sure all your blocks are connected into the flow, meaning they all should have at least an arrow pointing to them (except, of course, the first one).
Here you can find more information about the Jump To block.
✅ DO’s: Build blocks with a fair distance to each other, in a linear way.
❌ DONT’s: Superposition of blocks, building a flow in “circle” or multiple directions.
- Keep it organized and clear (and if you want, reusable!)
Finally, you can use Bricks 🧱 to keep your work organized and your mind clear.
You can select multiple blocks and click on “Create a Brick” to have all those blocks grouped in one site, just like a folder on your computer.
You can group all your main sections or “stories” into different bricks, and even have bricks inside other bricks to collect your different paths or “chapters” of your stories.
Having Bricks will also make the bot lighter and reduce loading time.
If you need, you can make a Brick reusable, converting it into a Brick template! This is particularly useful if you want to replicate the Brick in another part of the bot.
Here you can find an article dedicated to the Bricks.
✅ DO’s: Have your blocks grouped and organized in Bricks.
❌ DONT’s: Have a large and complex bot with no Bricks, or create too many level of nested Bricks.
- Test, test, test!
Last but not least, it can be useful to test your bot as you go, to be immediately aware of how it looks and feels like.
If you build everything without testing it first, it will be a lot harder and tedious to find and solve errors, or go back and change things that you don’t like.
Here you have an article on how to test your bot through the Share URL
✅ DO’s: Test as you build the bot using the Preview or from the Share URL
❌ DONT’s: Create a lot of blocks and test it all at the end.