Landbot Affiliate Program
Multi-Question - the Question editor (Landbot 3 - only)
Introducing Formulas ⚡️⚡️⚡️
Introducing Landbot 3! 💬
Introducing a new Landbot Community 🎉
Security Update - HTTPS URLs only
Create your bot
Build a bot
Basics - Essentials when building a bot
Send a Message block - Simple Message
Default Output Explained
Question: Name block
Question: Text block
Question: Email block
Question: Number block
Question: Address block
Question: File block
Question: Phone block
Question: Date block
Question: URL block
Question: Yes/No block
Question: Autocomplete block
Question: Scale block
Question: Rating block
Question: Picture Choice block
Chat with humans
Formulas - Date
Formulas - Comparison
Formulas - Regex
Formulas - Math
Formulas - Array
Formulas - Logical
Formulas - Object
Formulas - String
Conditions block II (with Dates, Usage and Agents variables)
Jump To block
Global Keywords 🌍
Keyword Options 🔑 Assign keywords to buttons (WhatsApp and Facebook)
Formulas block (beta)
Dynamic Data (Arrays)
Send an Email
Google Sheets (Insert, Update and Get data)
Salesforce (Add leads)
Integrations > Dialogflow Block
Stripe integration (v2)
Bricks Ultimate Guide
Bricks Workarounds (ready to use)
Get a timestamp according to a defined TimeZone
Simple cart v0.2
How to extract data with Google Maps API
Landbot system Variables
Send variables from your page (the container site) to your embedded Landbot
Create custom Landbot variables & formats
Guidelines 🚀 5 best practices for chatbot design in Landbot 🤖
How to notify (an agent) in Slack, when Human Takeover is requested
Chats Section guide (v 3.1)
Settings - General
Custom System Messages
Second Visit Settings
Hidden Fields (Get params / UTMs from url and use it as variables)
Landbot native SEO & Tracking tools
Share & Embed
Embed Landbot in main platforms
Landbot in your web with Google Tag Manager
Landbot in Webflow
Embed in Sharetribe
Landbot in Shopify
Landbot in Wordpress
Landbot in Squarespace
Embed into your website
Share > Share the bot URL
Customizing the Proactive Message
Export flow on canvas as PNG
Embed Landbot in an iframe
Design (bots for Web)
Integrations in Builder Apps and blocks
Salesforce Integration Dashboard
Zapier Integration Dashboard
Slack Integration Dashboard
Google Maps API Key for Address block
Sendgrid Integration Dashboard
Formulas Blocks Dashboard
Dialogflow Integration Dashboard
Stripe Integration Dashboard
Google Spreadsheets Integration Dashboard
Mailchimp Integration Dashboard
Webhook Blocks Dashboard
What is the Integrations Section?
Account Settings and Billing
NGOs and Educational Organizations Discounts
Payment FAQ 💳
Subscription Section (v3)
GDPR, Privacy & Security
Landbot's Abuse Policy - How to Report an Abusive Use of Landbot
Landbot's Privacy & Security Policies
Compliance with the GDPR - General Data Protection Regulation
Teammates - Add extra agents (seats) to your Account
Agent Status and Log out
Fair Use Policy
Google Analytics - Track Events (Not embedded)
Google Analytics - Track Events (Embedded)
Facebook Pixel - Track Events (Embedded)
Google Adwords - How to track Google Adwords in Landbot
GTM - How Track Google Analytics Events in Landbot with Google Tag Manager
Facebook Pixel - Track Events (Not embedded)
Channels - Web, Whatsapp, Messenger and API
WhatsApp API Overview 📚
1: WhatsApp Official API Integration FAQs 🎯
2: WhatsApp Testing Section 🧪
3: Requesting a WhatsApp official phone number 📞
4: WhatsApp Business Section ✅
5: Parent Bot/Linked Bot (WhatsApp) 🤖
WhatsApp Bot Creation ⚙️
WhatsApp Opt-in Users 🖊
1: What is the Opt-in process? ✍️
2: Why is the opt-in process mandatory? ⚠️
3: How to get Opt-ins (Subscribers) for your WhatsApp 🚀
4: WhatsApp Opt In Template ✅
WhatsApp Templates & Campaigns 📩
WhatsApp features & Content types 🎩
WhatsApp How to's and useful tips. 🤓
1: How to capture and use the first user's interaction (input) in Whatsapp/Messenger
2: How to direct a user through a different bot flow on their second visit (for WhatsApp/Messenger)
The Ultimate WhatsApp Guide 🇬🇧
Facebook Business Verification - Best Practice 🇬🇧
La Guía Óptima para WhatsApp 🇪🇸
Verificar tu negocio en Facebook 🇪🇸
La guida definitiva di WhatsApp 🇮🇹
Facebook Business Verification 🇮🇹
Verificação de Empresas no Facebook - Processo 🇧🇷🇵🇹
API Chat [for Developers]
What is the Channels section? 📺
For Developers & Designers
CSS and Design Customizations
Open LiveChat bot as soon as page loads (3 ways)
How to launch a Landbot by clicking a button
How to embed a pop bot with automatic load and button
How to trigger events and/or pass values from Landbot to the container site
Change Landbot custom CSS dynamically from parent page onload
Customizing the bubble/widget (Livechat & Popup)
How to use Google Fonts in Landbot
Hide time stamp (under avatar)
Detect if a visitor is on Mobile/Tablet or Desktop
Landbot v3 - Web CSS - RTL
How to remove Landbot branding
How to hide elements in the Bot design
Customized display in the bot
Add a Chart (with Chart JS library) in your Landbot
How to display an HTML Table in Landbot v3 web
Pop up modal to embed third party elements
Different ways to embed Videos in Landbot
How to embed a .gif file inside a message
Display video and hide button to continue until video has ended
Components CSS Library
Components CSS Library Index
Background Class CSS
Blocks Class CSS
Buttons Class CSS
Header Class CSS
Media Class CSS
Message Bubble Class CSS
Miscellaneous Classes CSS
Get started guide for CSS Design in Landbot
Analyze bot Metrics and data
Workarounds and How To's
Building Tips & How to's
How to build an event registration Landbot (to be used in one screen by many attendees)
How to display images with a variable url source
How to set the flow according to Open/Closed Business Hours
How to open new a URL in another tab (window)
How to ask a question based on a variable not being set (empty url params) (v3)
How to redirect visitors to another URL in the same tab (Landbot URL / not embedded)
How to redirect user to another url in your site with Livechat open to continue conversation
How to avoid visitors selecting specific days of the week
How to let user select a time of booking (with a minimum 45 minutes notice)
How to Perform Basic Calculations
Get Index Array selection Whatsapp
Get the array's index of the user selection and extract information from array
How to encode a variable
How to TEST your Http Request (Webhook block)
Builder's keyboard shortcuts and mechanics! 🏗
How to calculate the number of days between two selected dates
How to access keys and values, in object variables
How to build a simple scoring bot system
How to "debug" (troubleshoot) your bot's flow to spot possible errors (for non coders)
How to limit dates to pick up to 90 days in advance
How to redirect visitors to another URL in the same tab (embedded landbot)
How to POST, GET (and more) with Landbot
How to add a Click-to-Call/Email/WhatsApp button
Workarounds & Codes
Proactive message on mobile
Different ways to format numbers with JS
How to Upload Document & store link
How to make a "counter" for variables
How to not display Proactive Message to repeating Visitors
Random 4 digits Number
Set the flow depending on the url path (for embedded landbots)
Trigger a Global Keyword with JS (web v3)
Generate a URL that has variables from user answers
Workarounds with other tools
How to validate phone number with SMS verification (with Nexmo Verify)
How to use Google Sheets to create a simple verification system for returning visitors
Send contact info to Hubspot CRM
Get data filtered from Airtable with a Brick- Shop example
20 different ways to GET and filter data from Airtable
How to extract parameters from Dialogflow response with Formulas
Fill and download PDF with PDF Monkey
How to give unique Coupon Codes (with Google Spreadsheets)
How to add/update different field types in Airtable (POST, PATCH & PUT)
Create a contact and assign it to a list in Activecampaign (API)
How to create a custom SendGrid email - (Custom "from" email)
How to insert a new row with data and formulas in Google Sheets
How to Create, Update, Retrieve and Delete records in Airtable (POST, PATCH, GET & DELETE)
Use Google Cloud Functions to set directly new values to Landbot variables
How to use Google Spreadsheet as a Content Management System for your bot
Get more than 100 items from Airtable
Updated by Ilaria Scuotto
When you get started working with Landbot, it might be useful not only to know the basics of building a chatbot, but also having an overview on some guidelines and best practices, especially for larger and complex bots. 🤖
- Plan it before you build it! ✏️
You can’t build a house without a project, right? 🏠 Well, it’s kind of the same with conversations! 💬
First thing, try to think of the number of flows, or stories that your bot is going to tell.
The stories can have different paths inside it, just like chapters in a book.
🔹 How many stories do you want to tell?
🔹 How many different paths can the user take when chatting with the bot?
🔹 Do they have an order to follow?
🔹 Do the chapter have distinct subsections or paragraphs?
🔹 Do you want the user go back to the start to be able to take a different path, or do you want to end the conversation with a human interaction? or maybe you want the user to be able to share the bot on social medias?
Those are questions that you might want to answer before you start, and they can help you make decisions that will guide you through your work.
Try to visualize these flows, it may sound hard, but it’s quite easy!
You can pick up pen and paper and draw a simplified flowchart to keep in mind all the decisions you made.
✅ DO’s: Have a checklist, draw a flowchart.
❌ DONT’s: Start without a previous brainstorming!
- Follow your own stories!
That’s the moment to start building in Landbot! 🤖
Now that you know exactly how many flows do you need, you can start building them in order.
You can start with the first flow, positioning each new block horizontally.
Of course there can be many connections coming out of a block, but you can still keep following the direction of the main flow.
When you need to tell a different story, you can start another flow below the first one, and follow again the horizontal line, just like you do when writing! 🖋
When you're ready, have a look at these articles to learn about the builder essentials.
✅ DO’s: Follow the order you previously established and stick to it, and if something new comes to your mind you can easily integrate it after.
❌ DONT’s: Build many blocks without a logic behind.
- Keep it logic and readable.
Try to avoid superpositions of blocks (you have infinite virtual space!) and circular flows, because it can look very confusing when go go back to it!
Of course you can connect a final block with the first (or previous) one, but you should be able to look at them as the start point and end point of a horizontal line.
If the final block is “far away” from the first, the Jump To 🔗 block can help you go back to the start without having to connect the last and first block with a very long arrow.
Also, make sure all your blocks are connected into the flow, meaning they all should have at least an arrow pointing to them (except, of course, the first one).
Here you can find more information about the Jump To block.
✅ DO’s: Build blocks with a fair distance to each other, in a linear way.
❌ DONT’s: Superposition of blocks, building a flow in “circle” or multiple directions.
- Keep it organized and clear (and if you want, reusable!)
Finally, you can use Bricks 🧱 to keep your work organized and your mind clear.
You can select multiple blocks and click on “Create a Brick” to have all those blocks grouped in one site, just like a folder on your computer.
You can group all your main sections or “stories” into different bricks, and even have bricks inside other bricks to collect your different paths or “chapters” of your stories.
Having Bricks will also make the bot lighter and reduce loading time.
If you need, you can make a Brick reusable, converting it into a Brick template! This is particularly useful if you want to replicate the Brick in another part of the bot.
Here you can find an article dedicated to the Bricks.
✅ DO’s: Have your blocks grouped and organized in Bricks.
❌ DONT’s: Have a large and complex bot with no Bricks, or create too many level of nested Bricks.
- Test, test, test!
Last but not least, it can be useful to test your bot as you go, to be immediately aware of how it looks and feels like.
If you build everything without testing it first, it will be a lot harder and tedious to find and solve errors, or go back and change things that you don’t like.
Here you have an article on how to test your bot through the Share URL
✅ DO’s: Test as you build the bot using the Preview or from the Share URL
❌ DONT’s: Create a lot of blocks and test it all at the end.